Rick Hendrick Chevrolet Norfolk
Norfolk, VA
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Colonial Chevrolet and Cadillac have been “my dealership” for about 8 years. By far, they are the best overall dealership I have ever dealt with. From sale to financing to service, I was always completely for about 8 years. By far, they are the best overall dealership I have ever dealt with. From sale to financing to service, I was always completely satisfied with the final result. Way to go GM, none of the others come close, not BMW, not Infinity or others that I experienced. More
We shopped several Chevy dealerships in the HR area and just wasn't overwhelmed by the customer service. Until we got to Colonial. We initiated our sale through their Internet Sales division and even tho just wasn't overwhelmed by the customer service. Until we got to Colonial. We initiated our sale through their Internet Sales division and even though we weren't face to face for the majority of our deal, their entire team surpassed my expectations. Everything they promised they followed through with! We scheduled a day to come in and buy our 2012 Avalanche and were delighted to walk up and see it waiting for us in front of the dealership, prepped and ready to be ours! Mickey made everything so easy up front and Don, our salesman completed the paperwork expediently and professionally. I just can't say enough good things about this entire group. They may not offer "free car washes" or "manicures" but they do offer integrity and that, by far, is more important than the so called "freebies" that the other dealerships offer that inevitably show up on your bottom line anyhow. I highly recommend the entire Colonial Chevrolet team! More
Excellent Salesperson, I would highly recommend him to anyone, very courteous, informative,He informed me of things that I forgot ask, He knew what I was looking for and went right to the Truck I requeste anyone, very courteous, informative,He informed me of things that I forgot ask, He knew what I was looking for and went right to the Truck I requested. I feel that he went out of his way to make a deal with me, and I feel confident that I got a fair honest Deal. Hats off to Hendricks Dealership, to have employees as capable as Steve Meade. More
Kenny was very helpful,freindly yet professional thru my whole experience. I was very pleased w/his knowledge of the truck and look forward to driving it for many miles and years to come! whole experience. I was very pleased w/his knowledge of the truck and look forward to driving it for many miles and years to come! More
Had a great experience at Colonial Chevrolet. Preston Powers was my sales guy and he was just absolutely amazing to work with. Preston and all the guys at Colonial work hard to find the truck i wanted. T Powers was my sales guy and he was just absolutely amazing to work with. Preston and all the guys at Colonial work hard to find the truck i wanted. The truck with all the options i wanted wasnt on their lot and they searched everywhere and found the exact truck i was looking for. These guys are pure professionals. I cant wait for my fiance to need to a new vehicle so we can go back to them. Thank you all again for such a great experience and such a amazing and wonderful truck. Sincerely Curtis J. Matthews More
First off, me and my wife were shopping on line for a 2011 Chevy Traverse.A sales rep. told me during our phone conversation that if I came in that night to look at this vehicle that he would sale this c 2011 Chevy Traverse.A sales rep. told me during our phone conversation that if I came in that night to look at this vehicle that he would sale this car for this certain price. Guess what, got interested in it and showed up, Sale manager would not sale for that price and stated he did not authorized that sales rep. to give me those figures and that he just said that to get you in here.. ok, so they got me on this one and switched me to a different salesman.. Second...Sales Rep. number two Steve Meade. Steve had turned us onto another Traverse a 2009 with less miles and supposedly had all the options that we were looking for. I ask Steve during our conversation there at the dealer about the option, did it have onstar? he said yes, did it have bluetooth capability? he said yes, did it have xm radio? he said yes.. so in the end, the price of the car was ok, they could have been better on the figures, but hey, me and my wife decided to buy it. We left the dealership late that night, so the next day i spent an hour and a half trying to pair my wifes phone with the bluetooth that Steve said came with this vehicle. To make this short and sweet, the phone would not pair, spoke with Steve on the phone and during a visit to the dealer, and basically told me that this car we brought is NOT equipped with bluetooth and that he never said that it had it and tried to make me out to be a lier. Even the sales manager did not want to hear it and just brushed it off. So in the end we brought a car that is not Equipped with what the salesman (Steve) said it had, and they don't care to get this matter resolved. I could go on, but I have a car payment now for something we don't have.Just wanted to touch bases on a couple things. Its been a frustrating and disturbing buying experience.. With the economy the way it is, everyone wants what they paid for, especially when you pay over 21,000 dollar for a vehicle. Its got me thinking maybe I should have brought a FORD.. More
Larry helped me get my 45th Anniversary Special Edition Camaro. He was very knowledgeable and extremely helpful. There was no pressure to buy and they got me great financing. I will never buy a car any whe Camaro. He was very knowledgeable and extremely helpful. There was no pressure to buy and they got me great financing. I will never buy a car any where else. Great job Larry - and thanks. I LOVE my new Camaro. More
Worked with John Bell on the purchase of a new Tahoe. I've done business with John for many years and was thrilled to hear he was back on the Southside! As always John was great to work with and is alwa I've done business with John for many years and was thrilled to hear he was back on the Southside! As always John was great to work with and is always a true professional. Colonial is lucky to have an experience professional with loyalty like John's. More
very pleased with experience, Preston was very helpful and considerate. I enjoyed my experience of buying a new car. I had reviewed other cars and knew what I wanted when I went which made the experience and considerate. I enjoyed my experience of buying a new car. I had reviewed other cars and knew what I wanted when I went which made the experience easier. More