Rick Hendrick Chevrolet Norfolk

Absolutely incredible experience with Frank John. He always takes such good care of me at Rick Hendrick in Norfolk He always takes such good care of me at Rick Hendrick in Norfolk More

Everytime i bring my car in it is an excellent experience and last visit was no difference!! and last visit was no difference!! More

Always have a good experience. The staff is courteous, efficient, and reliable. Two thumbs up 👍🏽 The staff is courteous, efficient, and reliable. Two thumbs up 👍🏽 More

Matthew Cyr was extremely knowledgeable of his job and did amazing at providing all my needs!! Thanks Matthew! did amazing at providing all my needs!! Thanks Matthew! More

Service crew Matthew was the best service lane guy i have had since i got my truck from here. Def will come back because of him for any future needs had since i got my truck from here. Def will come back because of him for any future needs More

Friendly and helpful staff that made me feel like my time wasn't being wasted. Everyone made me feel comfortable and at home! wasn't being wasted. Everyone made me feel comfortable and at home! More

Conner Doggett was my car salesman, along with his manager , Josh. I had an excellent experience. Quick easy and convenient! Love these guys! manager , Josh. I had an excellent experience. Quick easy and convenient! Love these guys! More

Customer service is nonexistent. Had an appointment on Tuesday and did not get my vehicle back until Saturday. No I did not have anything major done. The workmanship is excellent but Had an appointment on Tuesday and did not get my vehicle back until Saturday. No I did not have anything major done. The workmanship is excellent but the service advisor and service manager are the problem. Not one time during my service call was I ever contacted by the dealership to update me on the status of my vehicle, all calls were initiated by me. I was told multiple times that I was second in line but that was just lip service as my vehicle was not seen until the end of the second day. So much for having an appointment. When I was provided a completion date/time that came and went without a word. I had to call them the next day. So again their customer service is below par. I will not buy anymore vehicles (3 so far) or service my vehicles there ever again. More