Rick Hendrick Chevrolet Norfolk

Supporting Veterans The Professionalism and friendliness of the Sales, Finance and Service Department resulted in a tremendous and wonderful experience. I am a Disabled V The Professionalism and friendliness of the Sales, Finance and Service Department resulted in a tremendous and wonderful experience. I am a Disabled Veteran and I feel the level of respect that was shown to me was extremely humbling and appreciated. I am now a Colonial Chevrolet Customer for life! Oh, and my 2014 Silverado LTZ is Beautiful! Clint Hartman Commander, Post 35 American Legion More

very satisfying, and fun too Thanks to James Barnes & Mickey of Sales, Vitas of Management, and Heather Ewell of Service, we are very happy with all aspects of our recent new car Thanks to James Barnes & Mickey of Sales, Vitas of Management, and Heather Ewell of Service, we are very happy with all aspects of our recent new car buying experience at Hendrick Chevrolet Norfolk! More

Great buying experience I just purchased my first truck from Hendrick Chevrolet. The dealership was very attentive to my needs. Even when there was a discrepancy between the I just purchased my first truck from Hendrick Chevrolet. The dealership was very attentive to my needs. Even when there was a discrepancy between the internet price and the price they were asking they eventually honored the internet price. My salesman was not pushy and seemed to have my best interests at the forefront of negotiations. More

"Sincerely there to give you their best" I just bought my first new car this weekend and I have to say they were awesome! Go see Dykes Brooks if you are looking for a new Chevy! I did my rese I just bought my first new car this weekend and I have to say they were awesome! Go see Dykes Brooks if you are looking for a new Chevy! I did my research on the Chevy Traverse and I couldn't be happier with this car! I only purchase Chevy's since my mother worked for GM for 38 years and this dealership respected the GM Family First discount without trying to get one over on me. I had a horrible experience at a dealership I visited 2 weeks prior and had thought about not venturing out to do it again in fear of all the haggling, self-centeredness and lack of concern for what I could afford. Rick Henndrick Chevrolet changed what I thought was "normal" in buying a car........my salesman was not a "shark" but a teddy bear who really looked out for what was in my best interest! Love this place!! More

Empty salutations and less than genuine concerns Be careful of the upfront friendly greetings and pay attention to what they're saying in order address the incentives at a later time. We found the cu Be careful of the upfront friendly greetings and pay attention to what they're saying in order address the incentives at a later time. We found the customer service to eventually become Insincere and distasteful, terrible negotiations and a lot of waiting around. Salesman was not very knowledgeable about posted add details nor did we feel he was he trying to work on our behalf to get the better deal; simply brokering the deal to the dealerships advantage. Mickey needs a new catch word, "fantastic" was extremely overplayed; shameful. More

Patience not pushy We were at Rick Hendricks Chevrolet for a recall on our Saturn Aura. We were approached and asked if we were interested in a buy back deal. We had t We were at Rick Hendricks Chevrolet for a recall on our Saturn Aura. We were approached and asked if we were interested in a buy back deal. We had to wait so agreed to talk with a salesperson. Mr. Dykes Brookins was that salesperson. Mr. Brookins was very patient with us. We had been thinking about getting a smaller car but had made no decision. He spoke about the Chevy Spark and Sonic. Took us outside to look at the cars. Explained their features. He was very courteous never pushy or like one would think of a car salesperson. But by the end of the day we did leave with a brand new car. He worked very hard to get us in that new car and the Finance person (Wendy) was super as well. Overall a very long day but very satisfactory. More

Can't get human - LONG WAIT FOR GETTING SERVICE Ccan't get human on phone - service or parts. then they put you on ertenal hold. Buying car was OK - jan 2013, BUT YOU NEED TO GO DEALERSHIP - IN PERS Ccan't get human on phone - service or parts. then they put you on ertenal hold. Buying car was OK - jan 2013, BUT YOU NEED TO GO DEALERSHIP - IN PERSON FOR COMMUNICATIONS. Can't get human - happens regularly years. REDIAL required multiple times. More

Excellent Service First time buying a brand new car and very satisfied with the sales person Todd Schulz. He hooked me up with a great deal on my Camaro. I highly recom First time buying a brand new car and very satisfied with the sales person Todd Schulz. He hooked me up with a great deal on my Camaro. I highly recommend Rick Hendrick Chevrolet in Norfolk, VA Absolutely love my new 2014 Camaro More

Excellent service First time that I have gone to a dealership that didn't feel like being hassled. All thanks to TJ Caforio. He was very friendly and showed me all the First time that I have gone to a dealership that didn't feel like being hassled. All thanks to TJ Caforio. He was very friendly and showed me all the discounts that I qualified for and I was not aware they offered. Really made me and my wife feel at ease. More

2014 Camaro Purchase I highly recommend Rick Hendrick Chevrolet in Norfolk, Virginia. My sales person was great. The finance department was awesome. I felt very comfort I highly recommend Rick Hendrick Chevrolet in Norfolk, Virginia. My sales person was great. The finance department was awesome. I felt very comfortable with Terrence and Wendy - no pressure. Life is grand in my new Camaro. More