Rick Hendrick Chevrolet Norfolk

Poor Customer Service My son recently bought a car at Hendrick and it came with the usual temp tags. He requested the permanent plates be sent to his home and was told "we My son recently bought a car at Hendrick and it came with the usual temp tags. He requested the permanent plates be sent to his home and was told "we don't do that". Because he has 1 day off every 2 weeks (while Hendricks is open) he was forced to make a choice to take time off work or have someone else get the plates for him. Dealership is 40 miles from our home and takes an hour and a half for round trip. I helped him out and picked them up for him on a Saturday morning - not the way I would select to spend my time off either. According to the salesman Mike, it is not a matter of they cant - they wont. Customer Service, Customer Convenience, etc. apparently do not enter Hendricks equation of what a dealer will do for a customer. I purchased a new car there 7 years ago and the bad taste left in my mouth assured I would never go there again. Given the lack of interest in helping out a customer spending >$20K in their dealership here recently (I am sure the $4 bucks in postage would have caused the dealership great financial difficulty) I have confirmed my initial instinct to never go to this dealership again. More

Lied to in everyday Please do not believe this dealer that they can get you approved. I was told that I would only need $3500,00 down, this was a finance manager on top o Please do not believe this dealer that they can get you approved. I was told that I would only need $3500,00 down, this was a finance manager on top of things. I arrived onsite and 3 Hrs later was told that the only way I would get into a loan was with 35% down, which was no problem. I said fine. They submitted it and then when I received a call back and then the number went from 7000.00 to 9000.00 I feel I was lied to in every way. I understand that I have credit problems but please don't lie to me. More

"Great Dealership And Great People" Jason Degustis ,a new salesman was the man in getting me in my new ride...He did his best and put all his effort in getting me approved with a great d Jason Degustis ,a new salesman was the man in getting me in my new ride...He did his best and put all his effort in getting me approved with a great deal on my truck...Very honest and polite...This goes the same way with the sales manager Mickey and Rachel from finance....They all did a great job well done! More

Just an overall excellent experience My salesperson was very kind and knowledgeable he wasn't pushy at all he tended to my needs and he put me in the vehicle that was best for me he is t My salesperson was very kind and knowledgeable he wasn't pushy at all he tended to my needs and he put me in the vehicle that was best for me he is truly an asset to your company I would recommend him to anyone any day at any given time More

Great Dealer Preston Powers was amazing to work with. He got me exactly the truck I wanted and was ready to go the extra mile to find it if it wasn't on the lot. I Preston Powers was amazing to work with. He got me exactly the truck I wanted and was ready to go the extra mile to find it if it wasn't on the lot. I highly recommend this dealership and Preston to find what you are looking for! More

Robert Hadley Dykes Brookings and Trent Birdsong were awesome. They both went the extra mile to ensure Kathie and I had everything we needed. Great people, great de Dykes Brookings and Trent Birdsong were awesome. They both went the extra mile to ensure Kathie and I had everything we needed. Great people, great dealership!!! More

Great Dealership Preston Powers was amazing to work with. He got me exactly the Tahoe I wanted and was ready to go the extra mile to find it if it wasn't on the lot. Preston Powers was amazing to work with. He got me exactly the Tahoe I wanted and was ready to go the extra mile to find it if it wasn't on the lot. I highly recommend this dealership and Preston to find what you are looking for! More

Great People, Great price Ricks Hendricks made me feel warm and welcome. Dykes was an outstanding person to work with, to sell me my new truck. Mikey was an awesome person as w Ricks Hendricks made me feel warm and welcome. Dykes was an outstanding person to work with, to sell me my new truck. Mikey was an awesome person as well, and worked with my every needs and wants for this deal. I highly recommend you going to this dealership and asking for Dykes and Mikey. Service was a "10" and the dealership is clean and they have refreshments while you wait. Rachael in financial is an awesome lady to ask for to help with your wants and needs as well. GREAT PEOPLE!! Thanks, Laura Perry More

Very Professional and Polite Experience When I first started going to this dealership it was for the service department. Now I also go there for my current salesman Preston Powers. I once sa When I first started going to this dealership it was for the service department. Now I also go there for my current salesman Preston Powers. I once said that car salesmen were like socks (ya change them all the time). I can't say that with Preston, he's more like that sports jersey your wife keeps trying to get ride of but you just can't part with. I can honestly say Preston has become the second reason my wife and I keep going back to Rick Hendrick Chevrolet Norfolk. He is always polite, doesn't try to push a deal and is there for you after the sale if you have an issue he works to get it resolved and has never failed to be able to answer any question (correctly) I have had about any vehicle. The rest of the staff I dealt with were also polite and cheerful. Ask for Preston, if he is with another customer wait for him, I believe you will find the wait worth while. More

Great service Tyler Sellers is a great salesman. Get with him for great deals. I would recommend to go to Rick Hendricks for great deals. Ask for Tyler Tyler Sellers is a great salesman. Get with him for great deals. I would recommend to go to Rick Hendricks for great deals. Ask for Tyler More