Rick Hendrick Chevrolet Norfolk

Great car buying experience Recently purchased our new 2015 Suburban from Rick Hendrick Chevrolet. Our salesman was Michael Boatright. My wife and I had a great experience and th Recently purchased our new 2015 Suburban from Rick Hendrick Chevrolet. Our salesman was Michael Boatright. My wife and I had a great experience and they were extremely courteous and ultimately we were able to get the deal we were looking for. The process was a little longer than expected but buying a new car is never quick. After the sale there were a few things that needed to be taken care of and the salesman has been great at responding and setting up a follow on visit for us to get that taken care of which goes to show they care about customer service. They also gave us an amazing trade-in price, beating out carmax by over $2,000 which ultimately made the decision to purchase from them an easy one. More

Outstanding,knowledgeable proffessionals at all levels It was a smooth process, everyone knew their job which made it as painless as possible. I still wish it wasn't so time consuming but i understand. It was a smooth process, everyone knew their job which made it as painless as possible. I still wish it wasn't so time consuming but i understand. More

Our second purchase in two weeks!! Rick Hendrick Chevrolet is by far the best dealership we've dealt with EVER!!! Kudos to Dan, Mat, and Rachel you made our buying experience a real ple Rick Hendrick Chevrolet is by far the best dealership we've dealt with EVER!!! Kudos to Dan, Mat, and Rachel you made our buying experience a real pleasure!! More

Our second Chevy from Rick Hendrick We bought a certified Suburban from Rick Hendrick 2 years ago and the sales experience was good. The real test in my opinion is how the service depar We bought a certified Suburban from Rick Hendrick 2 years ago and the sales experience was good. The real test in my opinion is how the service department operates and so far they have passed with flying colors. More recently I test drove a 2015 Impala......for a week and never went to the showroom, they brought it to me. We now own 2 Chevys which are both not your father's car. Both are well appointed, sexy and great drivers. More

Poor Customer Service My son recently bought a car at Hendrick and it came with the usual temp tags. He requested the permanent plates be sent to his home and was told "we My son recently bought a car at Hendrick and it came with the usual temp tags. He requested the permanent plates be sent to his home and was told "we don't do that". Because he has 1 day off every 2 weeks (while Hendricks is open) he was forced to make a choice to take time off work or have someone else get the plates for him. Dealership is 40 miles from our home and takes an hour and a half for round trip. I helped him out and picked them up for him on a Saturday morning - not the way I would select to spend my time off either. According to the salesman Mike, it is not a matter of they cant - they wont. Customer Service, Customer Convenience, etc. apparently do not enter Hendricks equation of what a dealer will do for a customer. I purchased a new car there 7 years ago and the bad taste left in my mouth assured I would never go there again. Given the lack of interest in helping out a customer spending >$20K in their dealership here recently (I am sure the $4 bucks in postage would have caused the dealership great financial difficulty) I have confirmed my initial instinct to never go to this dealership again. More

Lied to in everyday Please do not believe this dealer that they can get you approved. I was told that I would only need $3500,00 down, this was a finance manager on top o Please do not believe this dealer that they can get you approved. I was told that I would only need $3500,00 down, this was a finance manager on top of things. I arrived onsite and 3 Hrs later was told that the only way I would get into a loan was with 35% down, which was no problem. I said fine. They submitted it and then when I received a call back and then the number went from 7000.00 to 9000.00 I feel I was lied to in every way. I understand that I have credit problems but please don't lie to me. More

"Great Dealership And Great People" Jason Degustis ,a new salesman was the man in getting me in my new ride...He did his best and put all his effort in getting me approved with a great d Jason Degustis ,a new salesman was the man in getting me in my new ride...He did his best and put all his effort in getting me approved with a great deal on my truck...Very honest and polite...This goes the same way with the sales manager Mickey and Rachel from finance....They all did a great job well done! More

Just an overall excellent experience My salesperson was very kind and knowledgeable he wasn't pushy at all he tended to my needs and he put me in the vehicle that was best for me he is t My salesperson was very kind and knowledgeable he wasn't pushy at all he tended to my needs and he put me in the vehicle that was best for me he is truly an asset to your company I would recommend him to anyone any day at any given time More

Great Dealer Preston Powers was amazing to work with. He got me exactly the truck I wanted and was ready to go the extra mile to find it if it wasn't on the lot. I Preston Powers was amazing to work with. He got me exactly the truck I wanted and was ready to go the extra mile to find it if it wasn't on the lot. I highly recommend this dealership and Preston to find what you are looking for! More

Robert Hadley Dykes Brookings and Trent Birdsong were awesome. They both went the extra mile to ensure Kathie and I had everything we needed. Great people, great de Dykes Brookings and Trent Birdsong were awesome. They both went the extra mile to ensure Kathie and I had everything we needed. Great people, great dealership!!! More