Rick Hendrick Chevrolet Norfolk

Frustrated In over a weeks time frame I still hadn't received quotes I had requested. When someone actually answered a phone call after numerous attempts, he a In over a weeks time frame I still hadn't received quotes I had requested. When someone actually answered a phone call after numerous attempts, he announced he was the commercial sales manager (never offered to assist me) and that he would direct my contact info to a sales rep in North Carolina who would assist me in the near future. I can only imagine that Rick Hendrick has NO idea how poorly his team seems to approach customer service. Unsatisfactory doesn't begin to cover the concerns grossly overlooked here. More

Great Place to Buy a Vehicle This was one of the best car buying experiences that I have ever had. My sales person (Tyler Sellers) was very responsive to my needs and had answers This was one of the best car buying experiences that I have ever had. My sales person (Tyler Sellers) was very responsive to my needs and had answers for every question. The sales manager (John Precise) was there for every step to ensure that the deal was beneficial for both parties. When it came to financing, Jim McNutt will find a way to make it all work out. Great job guys. More

Great customer experience From the time I walked into the door till the time I walked out with my new vehicle all members were courteous and helpful. They valued my trade fair From the time I walked into the door till the time I walked out with my new vehicle all members were courteous and helpful. They valued my trade fair and I feel like I like a great deal with the new vehicle. Great experience with them. More

New pickup I recently purchased a new silverado from Rick Hendrick Chevrolet and couldn't be more happy. At every turn they did whatever they could to get me the I recently purchased a new silverado from Rick Hendrick Chevrolet and couldn't be more happy. At every turn they did whatever they could to get me the best deal possible. They even went out of there way to find the exact pickup I wanted even though they didn't have any in their inventory. I will definitely go back when I am ready for another vehicle. More

Enjoyable, Informative and Very Courteous I have already dealt with Tyler who has a lot of knowledge about the vehicles I like. I purchased a 2017 Camaro 2SS from him and now a 2019 Silverado I have already dealt with Tyler who has a lot of knowledge about the vehicles I like. I purchased a 2017 Camaro 2SS from him and now a 2019 Silverado RST Z71. I highly recommend Rick Hendrick Chevrolet if you want great help and a really enjoyable experience in purchasing a vehicle. Thank you Tyler, Moheeb and James for making my vehicle buying actually very enjoyable. Dr Bill Hundley, PhD More

Vishan is the man! I was referred to Vishan by a coworker and he was so incredibly helpful in my search for a Tacoma today! I'm in the Navy and have a lot of variables w I was referred to Vishan by a coworker and he was so incredibly helpful in my search for a Tacoma today! I'm in the Navy and have a lot of variables when it comes to transferring a large asset like a car, but everything was dealt with in a friendly yet professional manner by Vishan. I was looking into a used Tacoma that I would trade in my WRX for. Vishan took a lot of time to test drive three prospects with me, and we some great conversations about cars of all sorts. I decided to not go through with the trade in of my car, but not because of a lack of great customer service. My experience with Vishan and Rick Hendrick Chevy was one that would have me recommend them to any friend looking for a new or quality used vehicle! More

MY BUYING EXPERIENCE This dealership needs to be a must visit if you are shopping for a vehicle!!!! My dealership experience started Monday 21 Jan 2019 at RK Chevrolet. This dealership needs to be a must visit if you are shopping for a vehicle!!!! My dealership experience started Monday 21 Jan 2019 at RK Chevrolet. I spent 3 hours at the dealership found a vehicle and began the process. I ended up leaving on Monday because we could not come to an agreement. So on Tuesday I get a couple text and a phone call with a better offer but not even close enough to even make me think about going back to the dealership. Fast forward to Wednesday I get a text message from the dealership stating hey I think we can get to the number you are comfortable with can you bring your trade in today to finish it up. Of course at this time I’m getting kind of excited because I’m about to have my dream muscle car in my possession. I take my truck in and spend 3 more hours there only to be very highly disappointed because we almost started over and going through 2 more people we couldn’t come to agreement. So needless to say I left without my car!!! So on Thursday I decided I was going to give another dealership a shot to close the deal!!! What a difference in the process between dealerships. I asked to speak with a sales representative and met Yasumaily! After going through the 4 day drama with her, giving the numbers I got at RK and the numbers I was trying to be at she looked right at me and said don’t worry we got you. She introduced me to Jay and as a team we got it done! Top notch sales representative (Yasumaily Rutz #ask4maily) totally looked out for me! Huge shout out to the sales manager Jay Cunningham (appreciate the up front no BS approach and taking care of the military). Hoohrah Marine!!! Thanks for your service More

Great and friendly staff! Everybody at Rick Hendrick New Sales department was very friendly and knowledgeable! They made the whole experience easy and I got exactly what I want Everybody at Rick Hendrick New Sales department was very friendly and knowledgeable! They made the whole experience easy and I got exactly what I wanted. More

New Tahoe This is my 5th purchase of a new vehicle from this dealership. Once again they met my expectations. I had a good sales person who answered all my que This is my 5th purchase of a new vehicle from this dealership. Once again they met my expectations. I had a good sales person who answered all my questions and I feel I got a good deal on my new Tahoe. Everyone I dealt with was friendly and professional. The time it took for the whole process seemed a little long, but not too bad. More

Used Acura My girlfriend and I purchased a 2018 Acura TLX. The dealership made the long process quick and easy. The car was a fresh off lease car. My girlfriend and I purchased a 2018 Acura TLX. The dealership made the long process quick and easy. The car was a fresh off lease car. More