Rick Hendrick Chevrolet Norfolk

STAY AWAY!!-Hands down the worse service dealership I’ve STAY AWAY!! -Hands down the worse service dealership I’ve ever experienced. If you want a see real reviews of this dealership, recommend looking at STAY AWAY!! -Hands down the worse service dealership I’ve ever experienced. If you want a see real reviews of this dealership, recommend looking at Yelp. 180 from what their dealership website reviews try to portray. Rick Hendrick Chevrolet: -Very unwelcoming and unprofessional from beginning to end. -Charged a $140 for a diagnostic for them only to provide “suggestions” of what the problem may be. Not the actual problem. -As far fetched the suggestions were, all were acted upon and not one changed the issue. -Dealership will text asking to take a survey and if 100% satisfied. If you state you are not satisfied, don’t expect to receive a survey or reply back. -Left multiple messages for service supervisor and/or manager to call me back. Not one returned phone call from either after multiple days. Since then have taken my vehicle to RK Chevrolet and what a NIGHT and DAY difference to Rick Hendrick Chevrolet. -RK employees are professional and welcoming -Returned phone calls -Charge less for their diagnostic test -Will continue to trouble shoot the problem with your vehicle until they are able to diagnose the exact problem; no matter how long it may take and will not charge extra. -They will not make “suggestions”, they will tell you the actual problem. These Chevrolet Dealerships are independently owned, so some like RK Chevrolet will uphold the Chevrolet standard, others like Rick Hendrick Chevrolet will not. More

Absolutely Amazing service!!!! I would recommend to any and everyone!!! You might be able to find a slightly lower price somewhere else but you'll feel like you just left an all day fight. You will not fi and everyone!!! You might be able to find a slightly lower price somewhere else but you'll feel like you just left an all day fight. You will not find a better combination of service, inventory, options, and price together anywhere. More

I had not been back to use Rick Hendrick service in about 6 months and there were q lot of new faces. Unfortunately the inexperience showed. I dropped my car off the evening before an 8 am appointment on a 6 months and there were q lot of new faces. Unfortunately the inexperience showed. I dropped my car off the evening before an 8 am appointment on a Wednesday and they just started to do my routine oil change and state inspection at 4:30 pm on Wednesday. It also took 23 minutes for me to get my car despite me being one of only two customers being helped by five employees. They were horribly inefficient. More

Outstanding service! Bought a new Blazer and will be buying a new vehicle form them again. The staf was great and no hassle or issues during the buying process. We traded in a vehicle and were out the d buying a new vehicle form them again. The staf was great and no hassle or issues during the buying process. We traded in a vehicle and were out the door in 2 hours. More

Great job and customer service. I did not have to wait long for my service to be completed. Visit was pleasant and nice. Everyone said good morning. long for my service to be completed. Visit was pleasant and nice. Everyone said good morning. More

The process was very quick. Wes Slane was very helpful and did his best to get us a good deal. Caroline laughed at me as she was walking by, but I guess I said something funny. But overall, it was a great and did his best to get us a good deal. Caroline laughed at me as she was walking by, but I guess I said something funny. But overall, it was a great experience and I will come back when it is time to get a bigger truck. Thank You Wes and the entire team for making this a hassle free experience. More

I scheduled a service online, but despite getting an email from Rick Hendrick confirming my appointment, they couldn't find my appointment in their system. Fortunately, the service advisor took my car i email from Rick Hendrick confirming my appointment, they couldn't find my appointment in their system. Fortunately, the service advisor took my car in anyway and the warranty repair was done quickly. More

Service was completed by the time they started. My ride in my truck immediately feels better after oil change, transmission.flush, transfer case, and front/rear diff fluid exchanges. in my truck immediately feels better after oil change, transmission.flush, transfer case, and front/rear diff fluid exchanges. More