Rick Hendrick Chevrolet Norfolk

They lost my engine for 2 weeks then found it. Send it back because it was bad and received another one and put it in someone else car. I been without my car for 1 month and 16 days Send it back because it was bad and received another one and put it in someone else car. I been without my car for 1 month and 16 days More

Read before going to this dealership by yourself or with low car purchasing experience. As a local business owner with customers always asking for local recommendations on real estate agents, dealerships, low car purchasing experience. As a local business owner with customers always asking for local recommendations on real estate agents, dealerships, and restaurants. I had to remove one of 3 local car dealerships I recommend due to their sales tactics they pulled on one of my guest. So i went ahead and looked for another “reputable” car dealership in the area. Here i come with Rick Hendrick… I really did enjoy the attentiveness they provided when you first walk-in. I can say i was pleased with their greetings. The sales person was an outstanding person and more than anything he was professional. He wasnt trying persuade you into other cars that were higher on the budget. Now this is the most important part! Which is management and they are corrupt in a twist way and the reason why i will be adding this to the blacklist and inform MWR of this situation so they can inform our Sailors to not go here and get upcharged. The sales person and I agreed on a price. Which was $12,850 with all fees applied. I request to get the LoJack removed and then they dropped the LoJack cost to $405 and said they will do half price on it. I still declined the LoJack. So we were firm now on the price of $12,850. They decided to play the waiting game, and i even informed my relative. They were making us wait so we become impatient and just sign away with what they say. And also they would raise up the price again. And comes to find out, i was right all along. So after waiting 1:30hour we finally go sit down with the financial manager and this is were it gets fun. I already knew what they did and planned to do and i wanted to see how far they would play this trick. When we sat down to start signing i noticed they added more charges on top and changed the car price. Which i mentioned but the financial manager just brushed it off and then focused on the electronic insurance and hard focused to make sure we got it because we need it. Tried multiple times to tell him we dont need and he insisted we needed it. Spathetic to even twist a clients arm and push for something they dont want. I even told him i dont want it 4x times. Extremely unprofessional. I then asked what is this $405 maintenance fee? And he says is for the car warranty to get service here. Which is funny because that same number was the price of the LoJack they tried to sell me. And when i talked with my sales person we agreed on $12,850 out the door all fees included and now im signing a contract thats about $14,700 or so. Because the financial manager is greedy and wants to take home a nice pay check so he can go to “Miami” I personally dont care for the $$$ i got con out of. But I do want to warn the citizens of Hampton Roads to avoid coming to Rick Hendrick if they are new to the area or first time buyers. Their financial manager will make sure to up-charge you and will twist your arm to agree to it. This dealership is going to the blacklist. More

Wonderful experience! Jaylin was on the ball with answering every question we had. He made sure we got everything we wanted and his positive attitude made the experience t Jaylin was on the ball with answering every question we had. He made sure we got everything we wanted and his positive attitude made the experience that much better. More

Absolute Fire! Mr. Walt Rein is a powerful asset to any business. This man did not hesitate to get me everything I asked for. From missing cups at the coffee bar to Mr. Walt Rein is a powerful asset to any business. This man did not hesitate to get me everything I asked for. From missing cups at the coffee bar to the exact vehicle and cost I was looking for. He’s a genuine man and willing to take whatever action necessary to get things done. Shout out to Kyle Vaas for diving in at the negotiating table and assisting with the wheeling and dealing, extremely helpful! I can’t leave out the young buck Michael Sudlow at finance. Through our conversations this young buck is going places. Aside from minding his skills and helping me crunch numbers to my benefit, the confidence in his character and ambition to make it to the top cant go unnoticed. Nice work, Team! Lets Goo More

Brought my 2023 Chevy Malibu in for a standard oil change and wow the service was stunning! My advisor Matthew Cyr was informative and they even did an inspection all around my vehicle and recommended some s and wow the service was stunning! My advisor Matthew Cyr was informative and they even did an inspection all around my vehicle and recommended some services that would improve the longevity of my car and even informed me how! The whole process was less than 30 minutes and boy were they busy. Thank you Rick Hendrick Chevy for taking care of my car and you definitely earned a life long customer More

I bought my 2020 Colorado new at Rick Hendrick and could not be happier. Outstanding sales and service departments. I trust them with all recommendations for maintenance. They are easy to work with, effic not be happier. Outstanding sales and service departments. I trust them with all recommendations for maintenance. They are easy to work with, efficient, professional and affordable. During my most recent service, my service advisor Grace was superb. She provided the highest quality support from check in through delivery, and kept me updated and informed on my truck's status. While other dealerships are difficult to contact, have long wait lists for service and extended wait time for repairs, Rick Hendrick takes excellent care of their customers. Highly recommended for sales and service! More

We had an amazing experience with Rick Hendrick Chevrolet! Walt Rein and Cameron Singleton knocked it all it of the park. From selection to closing the deal to making sure we were connected to all Chevrolet! Walt Rein and Cameron Singleton knocked it all it of the park. From selection to closing the deal to making sure we were connected to all of the features of our new vehicle before leaving! We purchased a beautiful new Tahoe and couldn’t be happier. They went out of their way to ensure we were 100% satisfied. They have customers for life! We recommend them hands down! More

I dealt with Walter Rein. He was very knowledgeable and patient. I had a lot of questions. He answered every one of them. I am very pleased with my purchase. I can't remember He was very knowledgeable and patient. I had a lot of questions. He answered every one of them. I am very pleased with my purchase. I can't remember everyone's name, but the rest of the staff was very friendly and pleasant too. I thank everyone! More

Walter Rein was very knowledgeable with what I wanted. He explained everything to me so I can understand. Thank you Walter. I will be referring you to my family and friends He explained everything to me so I can understand. Thank you Walter. I will be referring you to my family and friends More

Walter Rein was Fantastic! So was Maily! Thank you very much. Will go there again ! So was Maily! Thank you very much. Will go there again ! More