Rick Hendrick Chevrolet Norfolk
Norfolk, VA
Filter Reviews by Keyword
By Type
Showing 571 reviews
I had previously left a bad review about the muffler on my truck but the service manager heard of my problems and reached out to me. He had me bring my truck in and we talked about the problem. I left my my truck but the service manager heard of my problems and reached out to me. He had me bring my truck in and we talked about the problem. I left my truck and in one day my problem had been taken care of. Very professional guy they really seem to want to make you happy with your purchase. when I buy another vehicle this is where I will go. Thanks Mike, and would like to say thanks again to Hubert. More
January was my service rep and explained my options and the costs associated with each option. She kept he patience while I kept asking questions, and explained so I could understand and make the best deci the costs associated with each option. She kept he patience while I kept asking questions, and explained so I could understand and make the best decision for my vehicle. I luv the company and service dept but now I have the lady I will ask for to get me set up. What a great addition to the Hendeixks team!!! More
If I can put a zero I would don’t go here misleading all I can say make sure you you read everything and get copies because they. They had us sign all the paperwork to finance a truck to turn around 3weeks I can say make sure you you read everything and get copies because they. They had us sign all the paperwork to finance a truck to turn around 3weeks later and say oh we made a mistake you have to bring our car back and when we were hesitant to they threaten to call the cops I forgot to mention the truck was smoking the next day after we financed smh we brought the car back then they had the nerve to say if you put 13down plus your car we might can work doming out I got my car back and never again.Any Review you got from this email before this one was a fake the sales person took my phone and wrote it him self mine and my husband this is the real review after the so call service More
Really appreciate the extra effort by Frank John and his team getting my seat track replaced. A simple job I thought but there came a busted part they received , than when they got another one in it didn’t team getting my seat track replaced. A simple job I thought but there came a busted part they received , than when they got another one in it didn’t fit and than they had to try to get another one and the part was on back order . I was in a bind but Frank resourcefully find the part at a body shop in charlotte NC , got it here and got it put in . Thanks again for your persistence and professionalism . Awesome! More
I appreciate the warm and comfortable feeling that Mrs. Belen gave me, for service my appointment. Also, when I came back the next to pick my car she was pleasant to be with, and hope to see her again as Belen gave me, for service my appointment. Also, when I came back the next to pick my car she was pleasant to be with, and hope to see her again as my service adviser. More