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Rick Hendrick Chevrolet Norfolk

Norfolk, VA

4.5
697 Reviews

6252 E. Virginia Beach Blvd.

Norfolk, VA

23502

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Showing 697 reviews

March 19, 2026

3-7-26 I arrived at the dealership at 12:25 After being lied to by Mr. Roundtree many times, I finally left there with a truck at 7:30 that night. I saw 4 different people come and go in 7 and half hours.a More

by Willnevershopthereagain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brady Roundtree
March 17, 2026

I had a fantastic shopping experience with Brady Roundtree! He was very straightforward and very helpful! 10/10 recommend to anyone looking forward for a fun, professional, and helpful sales profess More

by ninalankford987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Roundtree
March 16, 2026

Brady was very responsive and helpful throughout our entire process of purchasing our new Chevy! 10:10 would recommend Brady to anyone looking for reliable information and speedy help! More

by mellvt90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Roundtree
Mar 19, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Mellvt90, we are so happy to read such a great review about Rick Hendrick Chevrolet Norfolk! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2026

We have had a great CHEVY buying experience with Brady! He has been very detail oriented and just the sales person we needed. He know these SUVs inside and out. Thanks Again!!! More

by garnet2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Roundtree
Mar 18, 2026 -

Rick Hendrick Chevrolet Norfolk responded

We do hope we can be of assistance in the future. Take care!

March 11, 2026

Brady was very attentive in giving me updates on the status of my Corvette order and kept me aware of all the developments. He was very straightforward and easy to work with. I will deal with him again More

by cspz28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Roundtree
Mar 13, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Hello Cspz28, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 11, 2026

Ryan Rice was very thorough in the explanation of the repairs to be done on my vehicle and I was satisfied with the completion of the repairs. More

by shakallisyiayia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rice and ladies in the body shop
Mar 13, 2026 -

Rick Hendrick Chevrolet Norfolk responded

We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Norfolk

March 11, 2026

Daniel was great to work with. He was able to get issue diagnosed and fixed in good time. He also did a great job communicating with us during the service period. More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Mar 13, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Todd, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Norfolk! Feel free to reach out to us if you need anything. Have a wonderful day!

March 11, 2026

The service advisor did not keep informed as to what was going on with the vehicle, when we picked the vehicle up we were told it was fixed, but it still had a noise in it that was not repaired. We had to b More

by reallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ADAM
Mar 14, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your recent service visit. Providing clear communication, accurate repairs, and thorough quality checks are all standards we strive to meet, and it’s clear from your experience that we fell short. We understand how concerning it must have been to pick up your vehicle believing the issue was resolved, only to still hear the noise and then discover missing fasteners on the radiator support cover. That is not the level of workmanship or attention to detail we expect from our team. We are also very sorry to hear about the difficulty you’ve had reaching our service advisors and not receiving timely updates on your vehicles. Consistent communication is extremely important, and we regret that you felt left without answers. Your feedback has been shared with our management team so we can address these concerns internally and improve both our communication process and quality control. We truly value our customers and never want anyone to feel ignored or uncertain about the status of their vehicle. If you would be willing, we would appreciate the opportunity to speak with you directly to learn more about your experience and work toward making this right. Please contact our service manager at your convenience. ( Todd.Kuther@Hendrickauto.com ) Thank you for bringing this to our attention.

March 10, 2026

Had my car over month and I didn’t receive a phone call from anybody about what was wrong with my car. I had to go in person to find out what was going on with my car just for them to say that I will recei More

by Kendra.a
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
A.Jones
Mar 13, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication during your vehicle’s time with us. Waiting over a month without clear updates and feeling that your concerns weren’t addressed is not the experience we want any customer to have. We understand how frustrating it must have been to come in person just to get information about your vehicle, and we’re very sorry if our follow-up process fell short or if there was any confusion regarding the service decision. Clear and timely communication is extremely important to us, and it’s disappointing to hear that we did not meet that standard in your case. Your feedback is taken seriously and will be shared with our team so we can review what happened and improve our communication moving forward. If you’re willing, we would appreciate the opportunity to speak with you directly to better understand the situation and see if there’s anything we can do to make this right. Please feel free to contact our management team at your convenience. ( Todd.Kuther@Hendrickauto.com)

March 08, 2026

Brady was great to work with. He made the long process fun. And now we have a beautiful brand new truck! More

by dellapentasusan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Roundtree
Mar 10, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Hello Dellapentasusan, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

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