Rick Hendrick Chevrolet Duluth

Appreciate the Service Bought a new Equinox in 2010 and have loved the car. Justin Lester in the Service Dept. was always honest and helpful in answering questions and help Bought a new Equinox in 2010 and have loved the car. Justin Lester in the Service Dept. was always honest and helpful in answering questions and helping to keep it maintained in the best possible shape. In purchasing my new 2019 Equinox, I worked with Raquel Hatcher, who made it a point to listen to what I wanted and didn't want, get me a good trade-in price, outline my options, and allow me to make the decisions with no pressure. I appreciated her professional approach. More

Chevy The customer service was great I would recommend everyone to buy a new car are a suv are a truck go to Rick Hendricks Duluth The customer service was great I would recommend everyone to buy a new car are a suv are a truck go to Rick Hendricks Duluth More

Service that was beyond my expectation Professional from beginning to end Ferro follow up and follow through on point. I would recommend this dealership and definitely Mr. David Simon to e Professional from beginning to end Ferro follow up and follow through on point. I would recommend this dealership and definitely Mr. David Simon to everyone who is looking for a new vehicle!!!! More

Amazing service!!! This was my first time going to Rick Hendrick auto and I absolutely love the service. They accommodated me and made me feel very comfortable. I am exc This was my first time going to Rick Hendrick auto and I absolutely love the service. They accommodated me and made me feel very comfortable. I am excited to be in my new vehicle the Malibu which is highly recommended. Thank you to Mr. David Simon for all your help!!! More

Great Experience Last month we purchased a Mini cooper and we couldn't be happier with the service from Raquel. She went above and beyond to make sure that we happy wi Last month we purchased a Mini cooper and we couldn't be happier with the service from Raquel. She went above and beyond to make sure that we happy with the vehicle that we were purchasing. She was eager to answer any questions that we had and was so friendly. Sedrick who we dealt with for financing was also wonderful. He was quick and made the whole process easy to understand. We will definitely go back to Rick Hendrick next time we purchase another vehicle. More

Car Buying Experience I had a great car buying experience with Salesman Wabee Laurier. At Rick Hendrick Chevrolet of Duluth. Very hard working and did his best to please I had a great car buying experience with Salesman Wabee Laurier. At Rick Hendrick Chevrolet of Duluth. Very hard working and did his best to please and close the Deal. More

Discrimination sexism and racial profiling Do not purchase a vehicle from this dealer. There are many other options so please keep looking. Why? I recently purchased a vehicle having filed bank Do not purchase a vehicle from this dealer. There are many other options so please keep looking. Why? I recently purchased a vehicle having filed bankruptcy due to medical debt. For starters I am female and black and alone who just happens to have filed bk7. My sales person was polite but just needs a lot more practice following up with customers. My vehicle was not inspected before it was sold to me. The office had me insure the vehicle only to find out I would not get to take possession of the vehicle for about a week. Upon pick up, the vehicle shook violently at top speeds. Not 7 hours later, the vehicle was back the the dealer. Then I left the vehicle for service, no one thought it was important to call me regarding the vehicle nor did anyone answer the phone when I called in. I decided to go back to the dealer after work to pick up the vehicle. The vehicle was not ready and the person responsible decided to leave early without contacting customers waiting. No remorse. I was going to leave the keys there at this point and tell them to keep the car. I was refused a manager until that point. Then someone came out and asked me to give them another shot to resolve the issue. I agreed despite my better judgement. I was promised a call the next day and a car wash in and out as the original wash was not good. Cleaning spray must have been used to wipe with a dirty towel because I began to itch when I got in the car. No car wash as promised. When I advised my financial manager of all the issues with the car and the fact that I have not taken possession of the vehicle he stated to me “ this is a business not a charity” I simply advised of all the inconveniences and abuse of my time and requested gas for the car as it was on empty, floor mats as the ones that were in the car were oily and had holes. Rugs were thrown away and not replaced. The FOB key is damaged and only one key was provided. There are no rain guards as the sales info claims the vehicle has the free Sirius XM was not activated and the finance manager refused to give me a copy of the car fax report. He let me SEE it then took it back. He spoke down to me as if I were less than him stating “we are not making any money on this deal” as if this is my responsibility. His tone sounded abrupt and impatient and all he saw was a black female who was alone that just filed bk7. Should he have been having a bad day I was the perfect person to take it out on. I did not feel welcome or valued as a customer. He made me feel like he wanted me to know that he was in charge. He owes my vehicle purchase progress and he will shut it down if I said anything else. He was not nice or helpful. I have much more to disclose but there is not enough space. I sent several emails throughout this process of which none were replied to. I called several times and left messages. I am just another number and another deal. That is it!! I am out a couple hundred dollars due to a vehicle I hadn’t even taken home yet. Uber fees. Time off of work is money lost. This could have been avoided with a simple phone call. They don’t care about people. Just the deal. Once that is done, they won’t call you or make things right. More

Shelton Ray... BOMB.COM OMG!!!! Shelton at Rick Hendricks Duluth is the TRUTH!!! No, I didn't get a car..... but I've never seen anyone really go to the bat so hard for me in OMG!!!! Shelton at Rick Hendricks Duluth is the TRUTH!!! No, I didn't get a car..... but I've never seen anyone really go to the bat so hard for me in my favor!!!! When I come up with the money no doubt I will definitely be back to see Shelton!!! But in the mean time ANYBODY NEED A CAR GO SEE SHELTON RAY @ RICK HENDRICKS DULUTH!!! More

Certified Satisfied I was in the market for an upgrade to my 2014 Chevy Equinox. So I drove in to Rick Hendrick Chevrolet in Duluth,GA. I was greeted with smiles and was I was in the market for an upgrade to my 2014 Chevy Equinox. So I drove in to Rick Hendrick Chevrolet in Duluth,GA. I was greeted with smiles and was paired with an incredible sales person, Migel Miranda. Migel took care of me. I left the dealership with a brand new 2019 Chevrolet Equinox and I love it! Migel was very attentive and made sure I got the very best deal possible! I will definitely be returning and will refer everyone I know there! Sincerely, Certified Satisfied More

Customer service I would like to thank Fernando Hernandez for his superior customer service. He made sure that I was comfortable and satisfied with my purchase. The ot I would like to thank Fernando Hernandez for his superior customer service. He made sure that I was comfortable and satisfied with my purchase. The other staff was excellent as well, again thanks for assisting me. More