Rick Hendrick Chevrolet Duluth

Used Buyers Beware! I will start out by saying, these guys are super friendly, but now I will chalk it up to typical used car salesmen. They seem to have a great team I will start out by saying, these guys are super friendly, but now I will chalk it up to typical used car salesmen. They seem to have a great team culture and no doubt they work well together. As a customer, that is the where the positive customer experience falls off a cliff. They will make every promise they can to get you to sign the papers and drive off the lot, and they will never honor a single thing they say. I made many attempts to reach them over 9-months and have waited to write this review to provide them ample time to make good on their commitments, but they no longer return calls. I bought a fully loaded, top of the line 2018 Jeep Wrangler Rubicon from here in October 2021. Due to the used car market, I went in with the full intention and expectation to pay full dealer price on the vehicle. When I went to take possession, the driver side tail light was broken, the UConnect screen was delaminating, and the car was FILTHY. Donny Wilson, the Used Vehicle Sales Manager, put in writing that they would replace the tail light and the screen at their cost, and after 9-months, they have yet to make good on these commitments. In April 2022, without any other options, I sent an email to Steve Ostrovich, the Dealership General Manager, who also never responded. Lessons learned, never take possession of a large purchase without having everything completely in order. Rick Hendrick of Duluth will do anything they can to get your money and then they could care less about anything else. Good luck to anyone who shops here. More

My experience was excellent! Nabin assisted me in finding the perfect car. Nabin was willing to go the extra mile to get us the vehicle we wanted from the very beginning! I am co Nabin assisted me in finding the perfect car. Nabin was willing to go the extra mile to get us the vehicle we wanted from the very beginning! I am completely satisfied with Nabin's help and my car. Thank you! More

Marie and Mary are absolutely phenomenal! Very nice, kind people to work with. They had my vehicle in and out in no time and kept me updated throughout the entire process! Very nice, kind people to work with. They had my vehicle in and out in no time and kept me updated throughout the entire process! More

Always have great customer services from Marie Diederich in the service department, she is the best and the reason I use this dealership! in the service department, she is the best and the reason I use this dealership! More

I came for an oil change today by appointment and was promptly received and taken care of by Don Peterson. At the debriefing of my service, Don gave great advice and tips for maintenance as well as encou promptly received and taken care of by Don Peterson. At the debriefing of my service, Don gave great advice and tips for maintenance as well as encouraging me to get other needed work done. His customer service was both professional and effective. I didn’t have this experience, on my last visit at Rick Hendricks, so having met Don has change my perception of professionalism at this location. Keep up the great work Don. More

ASK FOR CAIYOU VANG: I had the pleasure of working with this rep and will definitely be coming back to purchase. He thoroughly explained everything to me, all while being polite. Excellent customer service this rep and will definitely be coming back to purchase. He thoroughly explained everything to me, all while being polite. Excellent customer service. More

I was in the market for a pickup truck and had the pleasure of working with Delano Ball. He worked really hard to make sure I was satisfied. If you’re looking ask for Delano. pleasure of working with Delano Ball. He worked really hard to make sure I was satisfied. If you’re looking ask for Delano. More

I have to say that working with Delano was a absolute joy! He made the process easy. He knows his products and is very quick. If you’re in the market he is the one to work with. Thank you joy! He made the process easy. He knows his products and is very quick. If you’re in the market he is the one to work with. Thank you More

Today I worked with Michael M. at Rick Hendrick he was amazing!!! He didn’t try to pressure me into anything I didn’t want. He gave me his honest opinion and advice on the vehicle at Rick Hendrick he was amazing!!! He didn’t try to pressure me into anything I didn’t want. He gave me his honest opinion and advice on the vehicle that I wanted. In the end we were able to secure a brand new vehicle that’s headed to production. Go see Mike!! More

Eddie was a great help, and definitely would recommend him to anyone. Easy to work with and knows his stuff. Definitely will be sending more of my piers and friends to him. Overall great experience!! him to anyone. Easy to work with and knows his stuff. Definitely will be sending more of my piers and friends to him. Overall great experience!! More