
Rick Hendrick Chevrolet Buick GMC
Richmond, VA
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We have worked with Kent Cole on the purchase of several vehicles over the last decade and a half. Kent has always been friendly, upfront, and genuinely interested in our needs and not what the dealer is p vehicles over the last decade and a half. Kent has always been friendly, upfront, and genuinely interested in our needs and not what the dealer is pushing. When we found ourselves in need of a new vehicle, we of course called Kent. As always, he was right there for us from the beginning to the end and made sure this was an excellent experience. I most appreciate that there is no run around, no back and forth, and no surprises. This time, we also had the pleasure to work with Mike Zaremba in Finance. Again, very up front, made the numbers work and did not pressure us with a ton of add ons a the end. If all car purchasers could work with Kent and have the same service that we have had, then everyone would look forward to that new car rather than dreading the purchase process. More
Visited for a Malibu test drive. I was greated as soon as I opened my vehicle door and I thought "Here comes the pressure and hard sell". Just the opposite. Saleman was friendly and not pushy at al I opened my vehicle door and I thought "Here comes the pressure and hard sell". Just the opposite. Saleman was friendly and not pushy at all. After we chatted about what vehicles I had and what I was looking for he gave me the keys for a test drive. My wife came by after work and took a look at the car and met the saleman. She was impressed with his friendliness and knowledge of the car. I came back the next day I bought it. More
Kent was great he listen to me explain what I wanted and what I was looking for he came back with a strong offer I could not refuse. I will be back again. what I was looking for he came back with a strong offer I could not refuse. I will be back again. More
I came in to get my car fix, and ended up leaving with a new Car. While waiting for my car to be looked at I decided to go look around the car lot. On my way back inside Kent Cole ask did I find what I wa new Car. While waiting for my car to be looked at I decided to go look around the car lot. On my way back inside Kent Cole ask did I find what I was looking for, with his help he answer all my questions and I left with a new car. He went and did his magic, came back to me with some options by talking with Gus Eanes then from there I had an offer for my car, then next I saw Bridgett Lang did my paper work. Everything went smooth I love that kind of sale. More