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Rick Hendrick Chevrolet Buick GMC
Richmond, VA
352 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 352 reviews
April 20, 2016
Scammy Service at Best I stopped by the service department to see if they had a part I was looking for in stock and if they could possibly do the work on my Chevy to try and I stopped by the service department to see if they had a part I was looking for in stock and if they could possibly do the work on my Chevy to try and save me time during a busy week. Full disclosure, I'm not a mechanic, but I can work my way around most cars or trucks from brakes to spark plugs oil (and apparently now oil sensors), so I knew what I was looking for. Long story short, they tried to tell me that the part I needed was $260 and that the total cost of the work was going to be about $580 and take three hours. I got the part from Pep-Boys for $50 (AC-Delco) and was able to change it out in an hour and 30 minutes by my self. These guys are just crooked. More
by RigginsRigs
Employees Worked With
two guys at the service counter
April 16, 2016
Aweful Service! Service was bad! They try to up sale you on everything and not take care of real issues! Management in service department needs help, doesnt understan Service was bad! They try to up sale you on everything and not take care of real issues! Management in service department needs help, doesnt understand what customer service really means.Will never re-visit this dealership again and I own 4 chevy's! More
by Chevy Man
Employees Worked With
John Berry
January 28, 2016
service Bad Service department is aweful and Service Manager is a real tool also, use to be great when it was Dominion, and now it's just living on the name Hendr Service department is aweful and Service Manager is a real tool also, use to be great when it was Dominion, and now it's just living on the name Hendrick! More
by Chevy guy
Employees Worked With
John Berry
December 07, 2015
No Customer Service Recall headlights were not working - the first words "we can't fix it" Did nothing charged $111.18. Suggested service not needed totaling $1515.90. Recall headlights were not working - the first words "we can't fix it" Did nothing charged $111.18. Suggested service not needed totaling $1515.90. More
by MO
Employees Worked With
Stanley McKay
November 15, 2015
Car shopping I had a good experience with the parts department so I decided to return to them when I wanted to purchase a new truck. Long story short do not go the I had a good experience with the parts department so I decided to return to them when I wanted to purchase a new truck. Long story short do not go there. I drove a 2015 GMC Sierra Denali with 6k miles on it. It was the general managers truck. They wouldn't budge on the price and still wanted full price for the truck with the 6k miles on it. I had Roman Alvarez as my salesmen and he was terrible. I couldn't understand him half the time. I also spoke with mark Joseph the finance guy and he was rude. I ended up going to Haley Buick gmc and bought a 2015 GMC Sierra Denali from them with 4 miles for 7k less than Rick Hendrick wanted. Terrible dealer and terrible experience. By the way, I don't ever write reviews but I wanted to go out of my way to make sure everyone knew what a terrible experience I had. Go to gmc Buick Haley airport. They will treat you great! More
by Dewey
Employees Worked With
Roman Alvarez, mark Joseph
October 26, 2015
They have improved greatly. Excellent service! I am new here from Chicago. I leased a vehicle a few months ago in Illinois and moved here. We needed a new dealer to help us out with the scheduled m I am new here from Chicago. I leased a vehicle a few months ago in Illinois and moved here. We needed a new dealer to help us out with the scheduled maintenance that is required by our lease agreement. I decided to try this dealership. I called this morning to see if they had any appointments available for oil change, since my car is due. The lady on the phone said yes, no problem, and that I can come in at 10:00. I came in at 10:00 and when I got to the service desk the employee told me I was not in the system for any appointment, even though the lady over the phone took my name and phone and email address. Where did that information go? I asked him if I could get an oil change or if I should come back another time. He said, "We can get you in. It sounds like they didn't make an appointment but just put you in as a walk-in". So the phone people don’t know what the service people need. Red flag. I asked him how long it would be and he said between an hour and an hour and fifteen minutes. I said that would be ok and that I would need to wait. He took my car info and said it would be quicker to make an appointment next time. Wasn’t he just listening? I said, "I thought that's what I was doing over the phone when I called earlier." He said, well they wouldn't have all your info (VIN number, etc.), and that's why they could not initially do an appointment over the phone. He told me that next time, since I'm now in the system, I should not have any problems. Okay, fair enough, but the lady on the phone should have told me that. He escorted me to a nice waiting area and I was impressed by the facility. Free beverages and lots of comfortable chairs, charging station, etc. I figured an hour wouldn't be a problem. Two hours later, I still hadn't heard anything so I went to the desk. There were 4 service people there at computers with nobody waiting. The man who initially checked me in was on the phone, so I approached another person. I asked her how much longer it would be for my car. She said I would have to talk to the guy that checked me in. Really? You can't look up my name and car? She has the same job as he does. I went over to him and waited. He got finally got off the phone, ignored me, and immediately picked it up again and made another phone call! I was standing right there looking at him. Finally another person (one of the other 4) asked if HE could help. My guess is that the lady probably could have helped me too but didn’t want to. I said I had been waiting for an oil change that was supposed to take no longer than 1.25 hrs and that it had been 2 hours. By this time the original guy got off the phone and said he was sorry. He said it would be another 45 minutes! I reminded him that he had quoted me 1 hr to 1.25 hrs. He said smugly, "That was before I knew we were short 2 technicians." I said, well if its going to be another 45, please let me have my car now because I can't wait that much longer. I would make an appointment instead to come back another day. He said, "Let me go check on it and see if it's up there." He came back 4 minutes later and said, well it's already been started, the oil is draining, so I can't stop it now. I then asked, "so it will be another 45 minutes?" He said, "No, they have started it now so it should be about 20 minutes." Guess what? It still was another 50 minutes! This makes me think infact that my car had not actually been started, but that the guy just didn't want to have to explain to somebody why I left without the service being done. He essentially trapped me there, forcing me to go ahead and wait the 50 minutes extra. I have to pick up my kids from school at 1:05! Finally at 12:49 a different guy came out to give me my keys. I said to him, "So I guess you guys are short a couple of techs, right?" and he said, "No, actually we're not". Really?! I told him "The other guy said they were short techs and that was why I was having to wait so long". He said, "I wasn't aware of that." I get the feeling like they are just screwing around with me. They have no respect for my time here. If the guy found out they were short handed or delayed the thing to do would have been to communicate that to me so I didn't waste my whole morning on a service that they said should take 20 minutes. I understand delays can happen and would have happily come back another day, but I don't understand lack of communication, especially when there are 4 people sitting at customer service desks with no people waiting. They should have found the time to come and tell me it would be an extra 2 hours. Furthermore, there were 2 other customers sitting there with me, one of whom was in the same situation. He had been waiting since 10:15 with a 10:30 "appointment" for an oil change, and another woman who was waiting for another service that she was grossly underquoted for. There is no way I'm coming here again, not for service, and not for purchasing a car. Nearly 3 hours for what should have taken 20 minutes, WITH an appointment. Horrible. Even doctors don't make you wait that long for an appointment! More
by Frustrated and confused
Employees Worked With
John first visit, Chris second visit
July 20, 2015
Another victory nissan I purchased a 2015 gmc terrain,the website listed that it was 24,995. I tried toget it lower but they wouldnt do it. After spending over 4 hours ther I purchased a 2015 gmc terrain,the website listed that it was 24,995. I tried toget it lower but they wouldnt do it. After spending over 4 hours there waiting for the finance manager to stop saying ten more minutes every 30 minutes so that he can get all the paperwork ready. I told him that i did not want the extended warranty or the gap insurance.well he made me get both of them.he also said my first payment would be in two months but it ended up being in 30 days.he also charged me a thousand dollars for accessories that were already on the car,like tint.i didnt realize that until after i carefully looked over the paperwork the other day.so i ended up paying over 31000 for a car listed 24000. Plus he messed the paperwork up several times. More
by Dddddddddd
Employees Worked With
Manny
July 01, 2015
Update of previous review I was initially told they would not take care of the peeling black paint on the wheels of the truck I had purchased but thanks to the GM Jason House,F I was initially told they would not take care of the peeling black paint on the wheels of the truck I had purchased but thanks to the GM Jason House,Facebook and dealerrater they took the truck and gave me a loaner vehicle and redid the wheels. I am VERY happy with the way they look and have been assured they were prepped and done right and should not peel. That being said I would add that my first review would have been 100% positive if they would have taken care of it when I first took it back. I would definitely buy from them again bc I LOVE MY TRUCK! More
by Grammy1
Employees Worked With
Rick
June 17, 2015
Great selling..poor at fixing once the paperwork was done. I am a ford person but fell in love with a 2012 white Silverado truck with big tires and black wheels. Loved it bought it and a few days later the bl I am a ford person but fell in love with a 2012 white Silverado truck with big tires and black wheels. Loved it bought it and a few days later the black wheel paint started to peel off. Really. 3 days peeling paint so I took it back and was more or less told "too bad" they would not make it right. Hendricks would fix them but they would only peel again because they couldn't do it the right way and they would peel again. Here's the thing. It belonged to a manager that works there and I believe they touched up the wheels knowing it wouldn't last. How is that the right way to treat a customer that spent 36,000 on a truck knowing a manager owned it and covered up something that made the truck special. I am pursing this further and will update the outcome. Until then beware of the used vehicle you might want to purchase there. More
by Grammy1
Employees Worked With
Ricky Bryan / Rick Taylor
March 11, 2015
Awesome I went in for a recall on my 2008 Corvette and had Stanley as my service rep. I've got to tell you, he was courteous and knowledgable of my problem. T I went in for a recall on my 2008 Corvette and had Stanley as my service rep. I've got to tell you, he was courteous and knowledgable of my problem. This is the best part, I got there a day early and Stanley did'nt even flinch! He acted like I was there on the correct day and got it done in a timely manner with a smile! This is an awesome dealership and I will come back and recommend them to all my friends and family! I have to say Iris was very nice also while getting me scheduled. More
by Greg
Employees Worked With
Stanley and Iris
