Rick Hendrick Chevrolet Buick GMC

I should have gone to a different dealer I arrived at 9 AM when they opened their doors for the day. The salesman I had spoken to on the phone said he would be there at 9. He arrived at 9:2 I arrived at 9 AM when they opened their doors for the day. The salesman I had spoken to on the phone said he would be there at 9. He arrived at 9:20. Twenty minutes wasted. I looked at the Silverado 1500s. The color I liked, a dark grey/silver, was limited. They had exactly 2 trucks in that color, and both were being driven by employees. Small discount was offered for them. They were both filthy and smelled of cigarette smoke. Nope. Why would you allow your employees to drive the only 2 trucks of the color my salesman said was the most popular? I took one for a test drive. It was nice inside, had good technology, and was much more comfortable of a ride then my Ford. We worked up a deal for my trade in, military discount etc. A couple of months later, I looked at the paperwork, and no military discount had been given. When I was sitting in the truck with my salesman, I saw a badge on another truck saying it could use Flex-fuel. I asked if this one could run on Flex-fuel, and the salesman said they all did. Wrong! It can run on unleaded or E-85, but not Flex-fuel. I also asked if the sideview mirrors were heated, and he said that if it has rear window defrost (It does) then the mirrors did too. They don't. A little about me. I'm a disabled vet. I've had 3 spinal fusions and 6 other surgeries to try to piece me back together. I also currently have 6 more herniated discs in my spine. Basically, I'm in constant pain. After 3 hours of looking and dealing, I was ready to go. I was in extreme pain, and just wanted to go home. I was told everything could be finished up in a little over an hour, so I took a pain pill and roughed it out. I mean, I'd driven 45 minutes to get there. Driving causes me pain. I didn't want to have to drive back another day. So, I told them to go for it. Prep the truck and get the paperwork ready. When I went into the finance office, the first thing he did was try to sell me an extended warranty that cost over $7,000! Are they crazy! That would have raised the payments over $100 a month. My wife would have killed me. Vehicle prep took much longer than I was told. From the time I was told a little over an hour to get me out of there until I did get out of there, more than 3 hours had passed. The cleaning done on the truck was horrible. The chrome was filthy. The inside surfaces and windows were dirty and streaked. It looked worse than before they "detailed" it. To my salesman's credit, he was horrified by how filthy the truck was after the detail, he got a rag and started wiping down the chrome and interior. Finally, I got the keys. I'm a private person, so when one of the sales managers got on the PA system and loudly announed my name, purchase, and that I was now a part of the Hendrick's family. I wanted to hide as all of the staff clapped and shook my hand. Part of my warranty is 5 free oil changes. Let me start by saying if you call the number for service, you get a call center staffed with people that don't know car repair. I had an issue last week and called. They offered to have a service manager call me back. Here it is, 4 days later, and no call has been received. I'm almost wishing the engine would blow and they'd offer me my money and old truck back. When I took it in for its first oil change, I asked that they rebalance the tires. Above 70 mph, the truck had a severe vibration. It was so bad, the center console was violently shaking over an inch to each side. After waiting 3 hours for an oil change (I had an appointment), my truck was ready. Because they considered the tire balance a warranty issue, and their mechanics couldn't "break the speed limit to replicate it, they didn't check the balance on the tires. They did rotate them though. With the rear tires now in the front, the vibration wasn't as bad (more weight in the front), but now the steering wheel was shaking all over the place. I took the truck to my local mechanic. For free, the rebalanced the tires. One was off by over an ounce. Amazingly, the vibration went away. I didn't tell the dealership to balance them under warranty. I was willing to pay. But, they had to make things difficult and assume they knew more than I did, and didn't do the repair/balance I wanted. FYI, I used to be an automotive and motorcycle mechanic, including having been a service manager. But, after waiting three hours for a simple oil change and tire rotation, I just wanted the xxxx out of there. The repair facility I normally use can do an oil change and rotation in half an hour. So, I'm not thrilled with their service department either. This is not a dealership issue, but a GM issue. I hate OnStar. The driving/directions aspect is horrible. It doesn't show a map, just a line with an arrow and distance to the next turn. And the price for all 3 available functions, insane! No way am I paying almost $100 a month to use them. So, I consider the entire OnStar electronics package to be a waste of money in making the vehicle. It's enough to make me not want to buy another GM product in the future. (My last 4 SUVs and trucks have been Fords) So, overall, I wish I hadn't gone to Hendrick to buy my truck. I went because I've met Rick a couple of times, and Jimmie Johnson. My company has a partnership with them, and I felt obligated to. Never again. Once my 5 free oil changes run out, I will not use them for routine maintenance. Once the warranty runs out, I will never go back. More

Service Dept. Went for a oil change, got home found oil all over the garage floor. Drain plug was loose. I tighten the plug myself. Called dealer they only said Went for a oil change, got home found oil all over the garage floor. Drain plug was loose. I tighten the plug myself. Called dealer they only said they were sorry. More

See Corey Joseph for Service Corey Joseph is a young man with a future in the Auto Business . He listens to the customers concerns & makes every effort to get it resolved . He is Corey Joseph is a young man with a future in the Auto Business . He listens to the customers concerns & makes every effort to get it resolved . He is easy to talk to & shows real interest . Ladies & Gentlemen do yourselves a favor go see Corey Joseph for your next vehicle service ... More

Collision Center Johnny Guerrant in the Collision Center was great to work with. We have used him on two different occasions. Once as an insurance claim and the other Johnny Guerrant in the Collision Center was great to work with. We have used him on two different occasions. Once as an insurance claim and the other to buff out scratches on my new vehicle. The vehicles were done when promised and worked me in on a weekend. More

Update on my Lemon So 3 visits, 4 fenders, paint, electrical, and 76 days later of my vehicle in service. My truck was pieced back together. I dropped my truck off for t So 3 visits, 4 fenders, paint, electrical, and 76 days later of my vehicle in service. My truck was pieced back together. I dropped my truck off for the final repair attempt on the 3rd of Oct and didn't get it back until the 10th of Nov. They had 15 days to complete the repairs by law and still couldn't manage. Not only that I asked if they put enough miles on it to make sure its ok. Well I wait 5 hours because its not ready. When I finally drove off the lot the truck went into reduced engine power on the highway. So I lost power to my truck and a burning smell filled up the cab. I had to limp it back to the dealer where they had to work on it again and make me wait more. I got it back and went home. Next day i started it up the engine check light came back on again. So it went back to the dealership where they couldn't fix the problem and cleared the codes. Thats when the wanted me to look at another truck and said its indeed a lemon. So they kept my truck over the weekend and said they'd call me on Monday. No call so Tuesday I called and they said they won't do anything for me and to get a lawyer. Ive owned it about 5 months now. The service manager finally admitted that my truck is a lemon. But they will not do anything until a lawyer is involved. I have retained on and its awful and bad business they treat people this way also Im a disabled vet and if they do this to me they'll do it to you. In all Ive lost count how long I hadn't had my truck but I still pay on it over 80 days in service. Still no one is willing to work with me. Do yourself a favor go somewhere else. They'll lie and cheat you out of your money. More

Poor communication skills I have tried to negotiate a deal on a 2017 corvette grand sport . I called and e-mailed the dealership people numerous times. They continued to send e I have tried to negotiate a deal on a 2017 corvette grand sport . I called and e-mailed the dealership people numerous times. They continued to send e-mails to me not addressing my reply, but telling me how great the dealership was and can give better service etc. I told them I might trade a viper and I wanted to discuss on the phone with someone an estimated deal . I gave them the info on my cars vin number, year, etc. the corvette I like is red with black interior at your dealership. I really tried to e-mail your people, Amanda and Catherine numerous times with an infomercial from them. I told one of them on the phone what I wanted (I was outside or working with a lot of noise so it was hard to hear). I them called days later and talked to Gus who asked for pictures of my viper and would call me back. I sent pictures and called twice to make sure he got the pictures. Nothing from him. No call ,nothing. This all has happened from October 14 thru October 29. Apparently your dealership has some many customers you don't need anymore. There other Chevy dealers I will now deal with when another corvette will be available. The one I liked is still sitting on your lot for over a month. I will contact Rick H and let him know about the interest he is paying as the car has not sold yet. Thanks for nothing, Ron mc guigan More

Bought a Lemon Rip Off My over all experience with this dealership since I got my 2016 Colorado four months ago. My sales experience was good they do the typical push you i My over all experience with this dealership since I got my 2016 Colorado four months ago. My sales experience was good they do the typical push you into stuff you don't want. Finance was the same but an easy process. The General Manager Jason House did a good job on swapping me out of the truck I was currently in. So now for the bad. The day i signed the conract buying my new truck, it was pulled around into service for air to be put in the tires. June 18th was the date my truck started acting up and it would not run and was having some kind of electrical problem. Keep in mind that I was about to sign to buy this truck. I was notified until after the paperwork was done that something was wrong with it. The service manager showed me my new baby and it was messed up air bag light were on, any and every warning light you could think of came on and that it disabled the functions of the truck. i. e. airbags, traction control, ac/heater controls anything you could think of and some minor paint defects on the hood and fender. When I said I didn't want the truck and to get another one and that I should have been told before signing the paperwork. I was told there wasn't anything they could do. It spent 10 days in the shop. I put the manufacture on notice. I filled out the customer survey gave it bad ratings as it should be. I get a few text messages the next day. It was the General Manger telling me how unhappy he is about my survey. Got my truck back it started to vibrate and the paint wasn't fixed. Shop visit number 2. It spent a total of 27 days in the shop from the Sept 2nd to the 29th. They couldn't fix the issue and gave me the truck back not fixed. Not only that my fender and hood was swrilled up from a buffer they used on it and it was bad. So I got my truck back in worse shape I gave it to them in. I had put the manufacture back on notice again. They scheduled a final repair attempt and have engineers out working on my truck. So now on to shop visit number 3. I dropped my truck off on Oct 3rd and its still in the shop today is the 19th. My truck is still there. So the problem is, after the had engineers look at it. I'm missing a part to my airbox and the fender was bowed out a bit. So the ordered a new fender, painted it, put it on and its defective body panel again. So they are getting the truck a 3rd fender now. Besides the serious electrical problem the truck had, new body panel if they can get one to fit, paint, all the time in the shop over 50 days now and counting. I feel like I'm going to get back a pieced together truck that feels like its been in a wreck. Don't get me started on the deprecation of its value. Thats not what I paid for and its a very expensive diesel. So all this and theres a case with the BBB doubt they'll give me a reasonable offer. GM has been fighting me ever since the dealership doesn't seem to care on bit. If I get treated this way, Im sure you will too. I should not have to continue to pay 577.00 a month on something they either can't fix or I cannot drive. By the VA Lemon Law this truck more than qualifies and no one has offered a replacement, refund, or even say sorry. More

BAD SERVICE!!! Beware of te Service Department. All Service Writers work on commission and will sell you what ever it takes to make them and the technicians money,N Beware of te Service Department. All Service Writers work on commission and will sell you what ever it takes to make them and the technicians money,NOT worried about what is best for you and your vehicle... Do yourself a favor and go somewhere else. Service "manager" is highly impersonalble! Look at the dealerships website and watch the turn over rate between sales and service.......... More

Poor customer service Poor customer service. I am a returning customer and have also sent 2 friends in past 2 years to this dealership to buy cars. I was promised a call Poor customer service. I am a returning customer and have also sent 2 friends in past 2 years to this dealership to buy cars. I was promised a call back on a Saturday and never heard anything so I made a call and was promised monday and still never heard anything back. It's been over a week. I told my business elsewhere and will not recommend or be back to hendrick chevrolet. This was unacceptable More

Great Deal! I recently purchased a 2015 Buick Encore from Josh Griff at Hendrick. He worked with me to find exactly the car I was looking for and gave me a great I recently purchased a 2015 Buick Encore from Josh Griff at Hendrick. He worked with me to find exactly the car I was looking for and gave me a great deal. This was my first car buying experience, and needless to say, I was very nervous. He gave me a variety of options and was extremely patient as I debated the different features. His knowledge of the cars and warm personality made this an easy decision and I would definitely recommend him for a great car buying experience. More