Rick Hendrick Chevrolet Buick GMC

They was great to work with. They was very helpful, on choosing the right vehicle and payment for me. The salesperson was very pleasant to work with and the service personnel als They was very helpful, on choosing the right vehicle and payment for me. The salesperson was very pleasant to work with and the service personnel also. More

Customer service and labor Again I received excellent service. Customer service, no delay in arranging my car, professional job, and good price. I will continue using this com Again I received excellent service. Customer service, no delay in arranging my car, professional job, and good price. I will continue using this company. Highly recommended. More

Non pushy and super knowledgeable! I had such an enjoyable experience and the receptionist, Margarett, was a joy to work with. She was so helpful and knowledgeable and made the nerve ra I had such an enjoyable experience and the receptionist, Margarett, was a joy to work with. She was so helpful and knowledgeable and made the nerve racking experience of buying a car simple and fun! More

Great service! Margaret in service receptioning was very helpful!! She answered my questions right away and guided me throughout! I am glad to have had a great exper Margaret in service receptioning was very helpful!! She answered my questions right away and guided me throughout! I am glad to have had a great experience thus far. More

Great service Vicky H does an awesome job taking care of her customers. Great dealership and great service. Highly recommend this dealership. They have the largest Vicky H does an awesome job taking care of her customers. Great dealership and great service. Highly recommend this dealership. They have the largest selection of vehicles to choose from. More

In and out quickly Good to deal with. A good price on suburban. The staff was efficient. It was the second visit and picked vehicle and paper work was done quickly. Good to deal with. A good price on suburban. The staff was efficient. It was the second visit and picked vehicle and paper work was done quickly. More

I should have gone to a different dealer I arrived at 9 AM when they opened their doors for the day. The salesman I had spoken to on the phone said he would be there at 9. He arrived at 9:2 I arrived at 9 AM when they opened their doors for the day. The salesman I had spoken to on the phone said he would be there at 9. He arrived at 9:20. Twenty minutes wasted. I looked at the Silverado 1500s. The color I liked, a dark grey/silver, was limited. They had exactly 2 trucks in that color, and both were being driven by employees. Small discount was offered for them. They were both filthy and smelled of cigarette smoke. Nope. Why would you allow your employees to drive the only 2 trucks of the color my salesman said was the most popular? I took one for a test drive. It was nice inside, had good technology, and was much more comfortable of a ride then my Ford. We worked up a deal for my trade in, military discount etc. A couple of months later, I looked at the paperwork, and no military discount had been given. When I was sitting in the truck with my salesman, I saw a badge on another truck saying it could use Flex-fuel. I asked if this one could run on Flex-fuel, and the salesman said they all did. Wrong! It can run on unleaded or E-85, but not Flex-fuel. I also asked if the sideview mirrors were heated, and he said that if it has rear window defrost (It does) then the mirrors did too. They don't. A little about me. I'm a disabled vet. I've had 3 spinal fusions and 6 other surgeries to try to piece me back together. I also currently have 6 more herniated discs in my spine. Basically, I'm in constant pain. After 3 hours of looking and dealing, I was ready to go. I was in extreme pain, and just wanted to go home. I was told everything could be finished up in a little over an hour, so I took a pain pill and roughed it out. I mean, I'd driven 45 minutes to get there. Driving causes me pain. I didn't want to have to drive back another day. So, I told them to go for it. Prep the truck and get the paperwork ready. When I went into the finance office, the first thing he did was try to sell me an extended warranty that cost over $7,000! Are they crazy! That would have raised the payments over $100 a month. My wife would have killed me. Vehicle prep took much longer than I was told. From the time I was told a little over an hour to get me out of there until I did get out of there, more than 3 hours had passed. The cleaning done on the truck was horrible. The chrome was filthy. The inside surfaces and windows were dirty and streaked. It looked worse than before they "detailed" it. To my salesman's credit, he was horrified by how filthy the truck was after the detail, he got a rag and started wiping down the chrome and interior. Finally, I got the keys. I'm a private person, so when one of the sales managers got on the PA system and loudly announed my name, purchase, and that I was now a part of the Hendrick's family. I wanted to hide as all of the staff clapped and shook my hand. Part of my warranty is 5 free oil changes. Let me start by saying if you call the number for service, you get a call center staffed with people that don't know car repair. I had an issue last week and called. They offered to have a service manager call me back. Here it is, 4 days later, and no call has been received. I'm almost wishing the engine would blow and they'd offer me my money and old truck back. When I took it in for its first oil change, I asked that they rebalance the tires. Above 70 mph, the truck had a severe vibration. It was so bad, the center console was violently shaking over an inch to each side. After waiting 3 hours for an oil change (I had an appointment), my truck was ready. Because they considered the tire balance a warranty issue, and their mechanics couldn't "break the speed limit to replicate it, they didn't check the balance on the tires. They did rotate them though. With the rear tires now in the front, the vibration wasn't as bad (more weight in the front), but now the steering wheel was shaking all over the place. I took the truck to my local mechanic. For free, the rebalanced the tires. One was off by over an ounce. Amazingly, the vibration went away. I didn't tell the dealership to balance them under warranty. I was willing to pay. But, they had to make things difficult and assume they knew more than I did, and didn't do the repair/balance I wanted. FYI, I used to be an automotive and motorcycle mechanic, including having been a service manager. But, after waiting three hours for a simple oil change and tire rotation, I just wanted the xxxx out of there. The repair facility I normally use can do an oil change and rotation in half an hour. So, I'm not thrilled with their service department either. This is not a dealership issue, but a GM issue. I hate OnStar. The driving/directions aspect is horrible. It doesn't show a map, just a line with an arrow and distance to the next turn. And the price for all 3 available functions, insane! No way am I paying almost $100 a month to use them. So, I consider the entire OnStar electronics package to be a waste of money in making the vehicle. It's enough to make me not want to buy another GM product in the future. (My last 4 SUVs and trucks have been Fords) So, overall, I wish I hadn't gone to Hendrick to buy my truck. I went because I've met Rick a couple of times, and Jimmie Johnson. My company has a partnership with them, and I felt obligated to. Never again. Once my 5 free oil changes run out, I will not use them for routine maintenance. Once the warranty runs out, I will never go back. More

Service Dept. Went for a oil change, got home found oil all over the garage floor. Drain plug was loose. I tighten the plug myself. Called dealer they only said Went for a oil change, got home found oil all over the garage floor. Drain plug was loose. I tighten the plug myself. Called dealer they only said they were sorry. More

See Corey Joseph for Service Corey Joseph is a young man with a future in the Auto Business . He listens to the customers concerns & makes every effort to get it resolved . He is Corey Joseph is a young man with a future in the Auto Business . He listens to the customers concerns & makes every effort to get it resolved . He is easy to talk to & shows real interest . Ladies & Gentlemen do yourselves a favor go see Corey Joseph for your next vehicle service ... More

Collision Center Johnny Guerrant in the Collision Center was great to work with. We have used him on two different occasions. Once as an insurance claim and the other Johnny Guerrant in the Collision Center was great to work with. We have used him on two different occasions. Once as an insurance claim and the other to buff out scratches on my new vehicle. The vehicles were done when promised and worked me in on a weekend. More