Rick Hendrick Chevrolet Buick GMC

AWFUL WORK DONE AT THE COLLISION CENTER! The collision center was recommended to be by my USAA agent for body work on my 2016 Subaru Crosstrek due to hail damage. I had damage on the hood, w The collision center was recommended to be by my USAA agent for body work on my 2016 Subaru Crosstrek due to hail damage. I had damage on the hood, which needed to be replaced because the paint was cracked, the roof and on all 4 doors. I bought my car brand new in Feb. 2016 and had put only 8K miles on it when I dropped it off in July 2017. It has been cared for very well and was in perfect condition, minus the hail damage. It took them a week to do the body work, as they had promised. When I picked my car up, I did a quick walk around the car. The body work looked great. When I got into my car, I noticed tons of dirty fingerprints on the interior side of the roof and on the visors. A few days later, i had gone somewhere at night. Upon returning to my car, I noticed that my interior light was on. When I checked, the switch was correctly set to "door" and the interior light should have turned off by itself after I had gotten out of the car and shut the door. It would not go off even after I had started the car and driven away. Then a few days later, while I was driving in rainy condition, the interior started leaking and I was getting steady drops of rain on my leg and leather seat. It was after hours so there was nothing I could do except to put a towel on my seat and hoped the rain would not continue through the night. I took my car back to the collision center first thing the following day to get the interior light and leak fixed. I was told that one of the wires on the light was not connected and the drainage hose on the roof wasn't connected properly. A week later, I went to clean my windshield, side, and rear windows. I noticed I was missing a screw on each side of a piece that connected my hood to my windshield. I also noticed that there were light white fingerprints on the black frame around the doors and whatever they had sprayed while painting had gotten on my rear window. Will never recommend this place to anyone. Also informed USAA of all the problems. More

Excellent customer service Very welcoming environment! Very personable sales associates. I would highly recommend purchasing a vehicle from this dealership. You should ask f Very welcoming environment! Very personable sales associates. I would highly recommend purchasing a vehicle from this dealership. You should ask for Dan Sharon when you go. More

Courteous and personable I always hate to go in to buy a car. Most the time I feel that they push you to make a decision. It was refreshing to deal with a manager and sales I always hate to go in to buy a car. Most the time I feel that they push you to make a decision. It was refreshing to deal with a manager and sales person that didn't pressure. I usually feel frustrated leaving a dealership especially if I didn't decide to buy. I will be going back. More

Great Experience in Leasing New Cruze We could not have been more pleased with the courtesy and expertise of the Hendrick employees who assisted in the leasing of the Cruze. The sales per We could not have been more pleased with the courtesy and expertise of the Hendrick employees who assisted in the leasing of the Cruze. The sales person and sales manager were extremely courteous and helpful to us which made our initial visit to Hendrick Chevrolet a pleasurable experience. They could not have been nicer in helping us in the selection of the vehicle we chose by providing information and doing everything they could to make our lease a great experience. Additionally, the two business managers who helped with all of the paperwork required for the transaction could not have been nicer and helpful to us. Overall, our experience with Hendrick Chevrolet was a good experience and we could recommend them highly to anyone in need of a new vehicle. The car is great! More

An hour to bring my car around. I came in for a state inspection, while there I decided to look at other vehicles. I decided to run a credit check and see if I was eligible for a veh I came in for a state inspection, while there I decided to look at other vehicles. I decided to run a credit check and see if I was eligible for a vehicle purchase. That part went well. Meanwhile though, my car got neglected , they didn't finish up what they needed to so I would be free to leave. I waited more than an hour for them to finish the sticker and bring my car around after being there from 11am-3:30pm. More

Fantastic Customer Service! This team has it going on! All of the members and sales team that I dealt with were very friendly and professional. Each one helped me from time of in This team has it going on! All of the members and sales team that I dealt with were very friendly and professional. Each one helped me from time of inquiry, on the initial phone call, all the way through the purchase. This has been the best experience I've ever had with a vehicle purchase. Thanks Hendrick team! All the best, Don Henley More

Repaired Promptly My Denali stalled on I-64. We were able to make it to the dealership. Stanley McKay was wonderful to work with. The problem was discovered and after o My Denali stalled on I-64. We were able to make it to the dealership. Stanley McKay was wonderful to work with. The problem was discovered and after ordering a part the vehicle was repaired on the second day. Great Job!!! More

Excellent, it is a pleasure to bring my car to this dealersh The friendly staff is a plus. Stanley McKay is my favorite. Did not have to wait too long. Only have one issue (noticed a scratch on the passenger sid The friendly staff is a plus. Stanley McKay is my favorite. Did not have to wait too long. Only have one issue (noticed a scratch on the passenger side back. Was not there when I bought it in) More

Great collision center Had a great experience at Rick Hendrick Collision. Car repaired quick and perfect. Wonderful team work in the entire hail dent removal process with Jo Had a great experience at Rick Hendrick Collision. Car repaired quick and perfect. Wonderful team work in the entire hail dent removal process with Johnny and Jeanette. Thanks Guys More

Amazing Buying Experience! I went in interested in buying a new car and was greeted by the friendly staff and set up with Elliott. This was the best thing that could've happened I went in interested in buying a new car and was greeted by the friendly staff and set up with Elliott. This was the best thing that could've happened to me because he was wonderful! He listened to my needs and budget and set out to find me the best deal possible. He and Paul were endlessly friendly and helpful and got me an amazing deal on my brand new 2017 Sonic RS! I can't say enough nice things about my experience at Rick Hendrick, and I will definitely go back for my services and whenever I'm ready to purchase another vehicle - I hope Elliott and Paul will still be there to help me because they are the best! More