Rick Hendrick Chevrolet Buick GMC

Great care from Client Advisor My Advisor, Elliott Vaughan, was friendly and helpful in his explanations as well as answering my questions. He allowed me to take my time with my dec My Advisor, Elliott Vaughan, was friendly and helpful in his explanations as well as answering my questions. He allowed me to take my time with my decision and made me feel at ease. More

Overall review Great service. They did a great job. Good communication regarding the status of my car. Very easy to work with. Rodney was a pleasure to work with. Great service. They did a great job. Good communication regarding the status of my car. Very easy to work with. Rodney was a pleasure to work with. More

Very, very, pleased with this dealership,well oranized To pick up where I leafy Google review, the service person put to mechanics on it dropped the tank, flushed tthe lines New filter, they put diesel bac To pick up where I leafy Google review, the service person put to mechanics on it dropped the tank, flushed tthe lines New filter, they put diesel back in,then test drove for me, ran better than it did before I took it in,then flushed it Well and got me out of there the same day plus a 1,000.o.o Bill, but it could have been a lot worse, I guess I learned my lesson the hard way. More

Wonderful Chandra was friendly and helpful and kept me updated the entire time my car was in for service work. I will continue to go there for my future service Chandra was friendly and helpful and kept me updated the entire time my car was in for service work. I will continue to go there for my future service work. More

Great Experience From the moment I walked in every one was extremely friendly and professional . The man in charge of taking care of me (Johnny) was very pleasant and From the moment I walked in every one was extremely friendly and professional . The man in charge of taking care of me (Johnny) was very pleasant and extremely helpful. When so picked up my vehicle I was running late and he waited until I got there even though it was after hours. I would definitely use Rick Hendricks again! More

Service visit The service writer was respectful. I felt that it should not have taken 2 hrs to do a state inspection (on 20k mile vehicle ) and inspect the washer s The service writer was respectful. I felt that it should not have taken 2 hrs to do a state inspection (on 20k mile vehicle ) and inspect the washer solvent motor to come out and tell me they didn’t have the part. I worked for a Volvo dealer as a technician when I was in my twenties More

No personal relationship. Just a number. Bought a new 2016 Chevy Suburban from Hendrick's Jan 1, 2016. January 19th, 2018 took it to Hendrick's in Richmond, Va. for a few issues mostly electr Bought a new 2016 Chevy Suburban from Hendrick's Jan 1, 2016. January 19th, 2018 took it to Hendrick's in Richmond, Va. for a few issues mostly electrical related. Warranty for these issues ran out at 36k miles or year 2018. The odometer reading was 37k+. We live 60 miles from the dealer and use vehicle as a daily driver. Therefore, tried to bring it ASAP but difficult with far commute and convenience. This, however, is not Hendrick's fault. As the owner it is my responsibility to get issues resolved during the warranty time frame. But myself and our family owned businesses has owned and still do several GM vehicles and own several road tractors, heavy equipment, etc. All warranty issues may not always have been or will be covered but have had cases where the dealer will "plead the customers case." Such as this case where I believe Hendrick's could have stated that these electrical problems were not driver error and being that the vehicle was only 1000+- miles out of warranty and owners location was a factor of added miles; there may could have been something worked out. Maybe I am wrong but there has been many cases where we have been taken care of by the dealer when warranty was an issue. I just felt like another "sale" than a valued customer. Hendrick's has lost all my business as well as any recommendations. More

Selling cars is more important than the customer Car had minor damage before i purchased it. Rick Hendrick was no help. Bad customer service and they sold me a damaged car. Blammed me. Car had minor damage before i purchased it. Rick Hendrick was no help. Bad customer service and they sold me a damaged car. Blammed me. More

Great customer service! We had our SUV repaired at the collision center. Johnny was very helpful through the whole process and kept us updated on the status of our repair. Th We had our SUV repaired at the collision center. Johnny was very helpful through the whole process and kept us updated on the status of our repair. The repair was excellent, and the car presented to us fresh and clean. Great experience! More

2nd time customer We enjoyed our buying experience at Hendrick prior, so we wanted to see if any current sales met out needs. Our sales man, Medhat, was great from the We enjoyed our buying experience at Hendrick prior, so we wanted to see if any current sales met out needs. Our sales man, Medhat, was great from the moment we walked in front doors. He showed us all options that were in our price range and was honest about where cars may have fit into our bottom line. He did not set us up for sticker shock and let down, like many other sales men at other companies would. Medhat even gave me a ride to get my trade in while my car was being detailed. He is exactly what I look for in a sales man. Even though we did buy a new car that is a little bit more than what we anticipated for sale price (by our choice) we could not be happier with the level.of service we received from Medhat and the Hendrick team. More