Rick Hendrick Chevrolet Buick GMC

Service visit The service writer was respectful. I felt that it should not have taken 2 hrs to do a state inspection (on 20k mile vehicle ) and inspect the washer s The service writer was respectful. I felt that it should not have taken 2 hrs to do a state inspection (on 20k mile vehicle ) and inspect the washer solvent motor to come out and tell me they didn’t have the part. I worked for a Volvo dealer as a technician when I was in my twenties More

No personal relationship. Just a number. Bought a new 2016 Chevy Suburban from Hendrick's Jan 1, 2016. January 19th, 2018 took it to Hendrick's in Richmond, Va. for a few issues mostly electr Bought a new 2016 Chevy Suburban from Hendrick's Jan 1, 2016. January 19th, 2018 took it to Hendrick's in Richmond, Va. for a few issues mostly electrical related. Warranty for these issues ran out at 36k miles or year 2018. The odometer reading was 37k+. We live 60 miles from the dealer and use vehicle as a daily driver. Therefore, tried to bring it ASAP but difficult with far commute and convenience. This, however, is not Hendrick's fault. As the owner it is my responsibility to get issues resolved during the warranty time frame. But myself and our family owned businesses has owned and still do several GM vehicles and own several road tractors, heavy equipment, etc. All warranty issues may not always have been or will be covered but have had cases where the dealer will "plead the customers case." Such as this case where I believe Hendrick's could have stated that these electrical problems were not driver error and being that the vehicle was only 1000+- miles out of warranty and owners location was a factor of added miles; there may could have been something worked out. Maybe I am wrong but there has been many cases where we have been taken care of by the dealer when warranty was an issue. I just felt like another "sale" than a valued customer. Hendrick's has lost all my business as well as any recommendations. More

Selling cars is more important than the customer Car had minor damage before i purchased it. Rick Hendrick was no help. Bad customer service and they sold me a damaged car. Blammed me. Car had minor damage before i purchased it. Rick Hendrick was no help. Bad customer service and they sold me a damaged car. Blammed me. More

Great customer service! We had our SUV repaired at the collision center. Johnny was very helpful through the whole process and kept us updated on the status of our repair. Th We had our SUV repaired at the collision center. Johnny was very helpful through the whole process and kept us updated on the status of our repair. The repair was excellent, and the car presented to us fresh and clean. Great experience! More

2nd time customer We enjoyed our buying experience at Hendrick prior, so we wanted to see if any current sales met out needs. Our sales man, Medhat, was great from the We enjoyed our buying experience at Hendrick prior, so we wanted to see if any current sales met out needs. Our sales man, Medhat, was great from the moment we walked in front doors. He showed us all options that were in our price range and was honest about where cars may have fit into our bottom line. He did not set us up for sticker shock and let down, like many other sales men at other companies would. Medhat even gave me a ride to get my trade in while my car was being detailed. He is exactly what I look for in a sales man. Even though we did buy a new car that is a little bit more than what we anticipated for sale price (by our choice) we could not be happier with the level.of service we received from Medhat and the Hendrick team. More

Good Experience This is the second new vehicle I have purchased with this dealership and I was pleased with the service. Overall I feel that I received a good value f This is the second new vehicle I have purchased with this dealership and I was pleased with the service. Overall I feel that I received a good value for my trade in and purchase price on the new vehicle. I have always had a good experience with the sales and service department and would recommend this dealership. More

Body Shop repair Work was done on time and budget and the process was seamless from the time I stepped into the shop! They car was ready and Jake walked down the repai Work was done on time and budget and the process was seamless from the time I stepped into the shop! They car was ready and Jake walked down the repairs with me. More

Awesome job Jake! The experience I had was awesome. Everyone was very professional and very timely. I would recommend them to everyone I know. Great job! Jake did a The experience I had was awesome. Everyone was very professional and very timely. I would recommend them to everyone I know. Great job! Jake did a great job on my car my car looks great he was very professional More

Collision Center Friendly and great staff. The work was seamless and wonderful and completed faster than expected. They even detailed the inside of my car, what a surp Friendly and great staff. The work was seamless and wonderful and completed faster than expected. They even detailed the inside of my car, what a surprise. More

Satisfied with the way they corrected their mistake Delivered a car lacking the options they said the car had. Discovered their mistake on the drive home. I returned the car and they gave me the anoth Delivered a car lacking the options they said the car had. Discovered their mistake on the drive home. I returned the car and they gave me the another one with the proper options. More