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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
356 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 356 reviews

October 17, 2021

I The dealership was great and very nice also working with Ebony Henderson was awesome More

by Mscott0115
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ebony Henderson
Oct 19, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

We are so glad that you enjoyed working with Ebony and that you had a good visit. If you have any further questions, please give us, or Ebony, a call. We're always happy to help!

October 14, 2021

I must say this Dealership is Very Beautiful!! nice neat and clean. The female sales person that assisted us was very nice but the sales manager has literally lost his mind.  Becareful purchasing a vehicle More

by hamiltond1986
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
Oct 19, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

Mr. Hamilton, this is the fourth time that I have attempted to reach out to you. I do not have contact information for you. I have the information on the conversion upfit costs and the fair market value of the vehicle. Please contact me at your convenience at 804-354-4500. Thank you so much and I look forward to hearing from you.

October 14, 2021

Mostly great experiences. Sales first class. Service for the most part has been a good experience. More

by grahamklk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Moore sold me the truck.
Oct 19, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond. If you have any further questions, please don't hesitate to reach out!

October 13, 2021

I have purchased 2 vehicles from Hendrick i would definitely recommend this dealership to friends and family. Great customer service!! More

by Pooka7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ebony
Oct 19, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond. If you have any further questions, please give us a call. We're always happy to help!

October 04, 2021

He’s the BEST! He always greets w/ a smile & Whats up? He’s a pleasure to deal with More

by VIX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley
Oct 05, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

We're so glad that we were able to go above and beyond your expectations! And, we agree, Stanley does an awesome job with customer service in the care that he provides his customers. We look forward to seeing you on your next visit.

August 28, 2021

This dealership has really nice looking big trucks and the service department gets your vehicle in and out quickly for vehicle maintenance. More

by pulaskijohn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure what his name was
Aug 31, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

John, thanks so much for the positive feedback!

August 26, 2021

Very helpful, courteous, competent, and prompt. Gave me good information about my car's care More

by Happycobaltowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
Aug 31, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond. We are always more than happy to assist you if anything else comes up. Take care!

August 23, 2021

Appointment at 3:15 for State Inspection.Out two hours Appointment at 3:15 for State Inspection. Out two hours later with an appointment. Ridiculous More

by Tripp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Aug 25, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

Tripp, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact the Service Manager, John Berry, at 804-364-4500. Thank you for your time and we look forward to hearing from you soon.

August 16, 2021

Have been going to Rick Hendrick for years and will keep going and referring friends to them. More

by more4cary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Aug 18, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

More4cary, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond.

August 11, 2021

Even though they didn’t have the car we wanted they helped us locate one at another Hendrick dealership. They have provided great service. Their extended warranty was honored at another dealership clos More

by QAVA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 16, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

Qava, we're so glad that we were able to go above and beyond your expectations!

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