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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
358 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 358 reviews

March 04, 2022

Simple pleasant experience. Harrison was easy to reach, very accommodating. No hassle and I got the exact car that I was looking for. More

by cwstyles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harrison Adams
Mar 06, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Congrats on being a HENDRICK Driver!! Thank you so much for the great review for Harrison, and we appreciate your business. See you soon!

February 21, 2022

Fantastic service, prompt and professional! Delivered on time and as expected.I highly recommend Hendrick GMC of Short Pump. More

by Gary Libby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Mason
Feb 23, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Mr. Libby, thank you so much for your positive comments about Rick Hendrick Chevrolet Buick GMC Richmond! We're glad that Thomas did a great job of getting everything done for you! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Buick GMC Richmond

February 21, 2022

Just bought my second car from them and I love their service department. They are prompt, responsive, courteous, and most importantly organized! If they have your car for service they are on point with More

by aaustin.bond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Mason
Feb 23, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Mr. Bond, thank you so much for your positive comments about Rick Hendrick Chevrolet Buick GMC Richmond! We enjoyed assisting you and we hope to see you again in the future. Thanks for choosing us for your vehicle service work!

February 19, 2022

Our experience from start to finish was superb. Our salesperson Jeremy was attentive and helpful. More

by Vement
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Feb 21, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you and congrats on being a Hendrick driver!

February 18, 2022

I am always satisfied with this dealership. They are prompt and efficient. Also, the wait time was efficient. More

by Ladyfaye90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young man in service department
Feb 21, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you and we appreciate your business! Have a great weekend!!

February 10, 2022

Excellent customer service! I always request Daniel when making an appointment because he is honest and helpful. More

by DealerRaterEmail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ortega
Feb 14, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond! And, we're glad that you enjoyed working with Daniel Ortega! We do hope we can be of assistance in the future. Take care!

February 09, 2022

Quick in and out, professional, effective communication, friendly advisor. My first experience was one to make me want to return to this dealership for service work. More

by hofferfam2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley
Feb 11, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you so much for the great review. We appreciate you coming in and look forward to next time!

February 08, 2022

We broke down 4 hrs from our home on our way to Florida on a Friday afternoon. We had to haul our 2021 Tahoe to this facility. When we arrived They immediately started the paperwork and sent a technician o More

by mevans4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager, lady at service desk
Feb 10, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We are happy that you had a safe trip home and we're glad that we could get you on the way to your destination in a timely manner. We enjoyed serving you and your family and thanks so much for the positive feedback!

February 06, 2022

The best I have ever dealt with, I won't waste my time with any other dealership from now on. I couldn't be happier. Huge thanks to Jeremy McCarter and Matt Meschke! More

by tcroane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McCarter and Matt Meschke
Feb 11, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond. We're glad that in working with Jeremy and Matt that you were able to find a vehicle you love! Please don't hesitate to reach out if there's anything additional we can do for you.

February 01, 2022

Excellent timely service and engagement from the staff. Clean comfortable lounge and restroom. Access to the facility is easy. More

by Jamesnowlin824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 03, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

James, We're so glad that we were able to go above and beyond your expectations! Thanks for the feedback and for choosing us for your vehicle service needs.

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