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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
356 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 356 reviews

February 21, 2022

Just bought my second car from them and I love their service department. They are prompt, responsive, courteous, and most importantly organized! If they have your car for service they are on point with More

by aaustin.bond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Mason
Feb 23, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Mr. Bond, thank you so much for your positive comments about Rick Hendrick Chevrolet Buick GMC Richmond! We enjoyed assisting you and we hope to see you again in the future. Thanks for choosing us for your vehicle service work!

February 19, 2022

Our experience from start to finish was superb. Our salesperson Jeremy was attentive and helpful. More

by Vement
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Feb 21, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you and congrats on being a Hendrick driver!

February 18, 2022

I am always satisfied with this dealership. They are prompt and efficient. Also, the wait time was efficient. More

by Ladyfaye90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young man in service department
Feb 21, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you and we appreciate your business! Have a great weekend!!

February 10, 2022

Excellent customer service! I always request Daniel when making an appointment because he is honest and helpful. More

by DealerRaterEmail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ortega
Feb 14, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond! And, we're glad that you enjoyed working with Daniel Ortega! We do hope we can be of assistance in the future. Take care!

February 09, 2022

Quick in and out, professional, effective communication, friendly advisor. My first experience was one to make me want to return to this dealership for service work. More

by hofferfam2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley
Feb 11, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you so much for the great review. We appreciate you coming in and look forward to next time!

February 08, 2022

We broke down 4 hrs from our home on our way to Florida on a Friday afternoon. We had to haul our 2021 Tahoe to this facility. When we arrived They immediately started the paperwork and sent a technician o More

by mevans4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager, lady at service desk
Feb 10, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We are happy that you had a safe trip home and we're glad that we could get you on the way to your destination in a timely manner. We enjoyed serving you and your family and thanks so much for the positive feedback!

February 06, 2022

The best I have ever dealt with, I won't waste my time with any other dealership from now on. I couldn't be happier. Huge thanks to Jeremy McCarter and Matt Meschke! More

by tcroane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McCarter and Matt Meschke
Feb 11, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond. We're glad that in working with Jeremy and Matt that you were able to find a vehicle you love! Please don't hesitate to reach out if there's anything additional we can do for you.

February 01, 2022

Excellent timely service and engagement from the staff. Clean comfortable lounge and restroom. Access to the facility is easy. More

by Jamesnowlin824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 03, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

James, We're so glad that we were able to go above and beyond your expectations! Thanks for the feedback and for choosing us for your vehicle service needs.

January 26, 2022

I have purchased several cars from Hendrick and had a great experience every time. The service department is excellent. More

by ladocsi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Jan 28, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Buick GMC Richmond

January 25, 2022

Thomas Mason is excellent, takes care of my service and repair appts . Quick and friendly , work is done professionally, I drive a long way to this dealership for the above reasons ! Highly recommended More

by Grady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Mason
Jan 27, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you so much for coming to see us and for bragging on Thomas! We appreciate your business.

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