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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
358 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 358 reviews

January 27, 2023

Thomas the service rep, gave me outstanding service. He was helpful and got me going as fast as possible. I feel my car is much safer now. He also help me set up an appointment for my other car. More

by Nascar fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Jan 31, 2023 -

Rick Hendrick Chevrolet Buick GMC responded

Nascar Fan, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Chevrolet Buick GMC Richmond!

November 11, 2022

I was so happy with the genuine concern that was shown from my technician although I did not get the truck fixed. I have had the Yukon for years and my technician was able to understand the sentimental va More

by vtarpley320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeff
Nov 15, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Vtarpley320, thank you so much for your positive comments about Rick Hendrick Chevrolet Buick GMC Richmond!

October 18, 2022

Was able to get truck fixed. Great tech. Sevice writer tried to charge me. After i had brought the truck there a year prior and they said i had no problem with truck. I drove thi More

by eddieduffie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanly
Oct 23, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Jake Hendrix (804) 362-8448 at your earliest convenience.

October 13, 2022

Thomas was very attentive to what the needs were for my car. He made sure I was not having things done to my car that were not needed. More

by Linda.c.thompson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
Oct 19, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Linda.c.thompson, we are very happy we could provide you with a positive experience!

October 12, 2022

Thank Raqe Young for helping us with the ending process of our vehicle it was becoming a issue that we couldn't get in contact with our sales person but you made the finish smooth so great job on deliverin More

by richieporter323
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raqe Young
Oct 19, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Hello Richieporter323, thank you; we appreciate your feedback!

October 05, 2022

Service is great! I take all my cars there and never have an issue. I especially enjoy there premium coffee and complimentary water. Your porter Robert is a great asse More

by Carguy7618
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes, Donnie,Robert
Oct 08, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Carguy7618, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond! We'll be sure to pass on the praise to Robert. He deserves it!

September 29, 2022

Stanley is always helpful and provides confidence in the outcome of the service.and condition of our vehicle. More

by E350 Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanely
Oct 03, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond.

September 28, 2022

A 1 star rating is being generous. This was the wort service department I’ve ever dealt with. I’ll never use them again and will never purchase a car or recommend this dealership to an More

by brian.dunaway18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Ortega
Oct 08, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Brian, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

Oct 08, 2022 -

brian.dunaway18 responded

They are horrible and the experience was even worse. When I complained the the service manager John Berry he took the side of the dealership and basically told me live with it. I’ll never use them again or recommend them.

Oct 08, 2022 -

brian.dunaway18 responded

You’re disappointed but just as the Service Manager didn’t do you refuse to over a solution, I got screwed because of a mistake the technician made snd the manager took his side.

September 23, 2022

DO NOT SELL YOUR CAR to Hendricks. They tried to scam me out of my 2k mile corvette. I put my car for sale on Facebook. Hendrick Chevrolet. Messaged me asking if they could buy it. The More

by asafarali
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Said was the used car manager
Sep 24, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We are sorry you feel that way. After seeing the vehicle for the first time and reviewing the equipment, we had reservations about the price we offered unseen without guarantee. Good luck flipping your Corvette!

Sep 24, 2022 -

asafarali responded

That’s a lie. The condition is was perfect. Even your used car manager said that. As for equipment. The vin pulls all options. Your used car manager said. Well I messed up and don’t want to take responsibility and basically. Help me there for another 20 min just to throw up his hands like it was whatever

Sep 24, 2022 -

asafarali responded

Furthermore. You contacted me in purchasing it. I didn’t contact you. And who give if a sell it after a few months or not. Whoever you are. You are just a lazy incompetent a hole. You are selling corvettes for 30k over sticker. So Whoever reads this hopefully Will see this. And I recommend Haley Chevy. As you all are running the same as a 1990s car dealership.

September 17, 2022

As always Josie was awesome. The service was great and done exactly on time. Great job. More

by Tsonger8
Recommend Dealer
Yes
Employees Worked With
Josie
Sep 21, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you so much for the positive review!

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