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Rick Hendrick Chevrolet Buick GMC
Richmond, VA
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Thomas the service rep, gave me outstanding service. He was helpful and got me going as fast as possible. I feel my car is much safer now. He also help me set up an appointment for my other car. He was helpful and got me going as fast as possible. I feel my car is much safer now. He also help me set up an appointment for my other car. More
I was so happy with the genuine concern that was shown from my technician although I did not get the truck fixed. I have had the Yukon for years and my technician was able to understand the sentimental va from my technician although I did not get the truck fixed. I have had the Yukon for years and my technician was able to understand the sentimental value that is has for me. The times that it got my children back and forth even now as adults will never be forgotten, but it was on its last leg and my technician broke it down straight forward, but very gently that it was time to let it go. More
Was able to get truck fixed. Great tech. Sevice writer tried to charge me. After i had brought the truck there a year prior and they said i had no problem with truck. I drove thi Great tech. Sevice writer tried to charge me. After i had brought the truck there a year prior and they said i had no problem with truck. I drove this truck a year with this problem and it was miserable to drive More
Thank Raqe Young for helping us with the ending process of our vehicle it was becoming a issue that we couldn't get in contact with our sales person but you made the finish smooth so great job on deliverin of our vehicle it was becoming a issue that we couldn't get in contact with our sales person but you made the finish smooth so great job on delivering us our vehicle. More
Service is great! I take all my cars there and never have an issue. I especially enjoy there premium coffee and complimentary water. Your porter Robert is a great asse I take all my cars there and never have an issue. I especially enjoy there premium coffee and complimentary water. Your porter Robert is a great asset, I always see him filling those items when I am in there More
A 1 star rating is being generous. This was the wort service department I’ve ever dealt with. I’ll never use them again and will never purchase a car or recommend this dealership to an This was the wort service department I’ve ever dealt with. I’ll never use them again and will never purchase a car or recommend this dealership to anyone. Service Dept was rude and my advisor Daniel Ortega never kept me informed during the process. I had to track him down each time to get answers. On Friday at 3:30 I had to call to be told me car wouldn’t be ready at 5:30. 20 mins later I got a call stating they had to order more parts at a cost of $200. I called the service manager John Berry and he was equally rude. I got nowhere . I’m done with this place and I’d not recommend going here. This is the reason dealerships have a bad reputation. More
DO NOT SELL YOUR CAR to Hendricks. They tried to scam me out of my 2k mile corvette. I put my car for sale on Facebook. Hendrick Chevrolet. Messaged me asking if they could buy it. The They tried to scam me out of my 2k mile corvette. I put my car for sale on Facebook. Hendrick Chevrolet. Messaged me asking if they could buy it. They got the vin miles pictures everything. Offered $3k less than I was asking. But I agreed. And I told other buyers that I’m taking it to the dealership. Hendricks told me they are picking it up. On the day they are to pick it up they said they won’t pickup to bring it in. I drive all the way there. They offered me 5 thousand less Than what they offered 3 days ago. I asked what’s wrong with the car they said it’s perfect. And they don’t want to pay what they said they will. Can’t believe they wasted days of my time. Only to screw me over after I get there. Don’t trust this company at all. Go to carmax At least they won’t jerk your around. More