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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
348 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 348 reviews

November 12, 2024

Julian was awesome helping purchase my truck will recommend to friends and family good job thank you More

by John Hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juwuan Smith
Nov 17, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Hi John Hall, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy we could meet your expectations! We hope you have a great day!

November 03, 2024

Outstanding customer service and easy process. Great working with Ju wuan Smith very helpful and professional More

by kenneth.l.johnson44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju’wuan Smith
Nov 08, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Kenneth.l.johnson44, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 27, 2024

Everyone at the dealership was very knocked and helpful in the process. Ju’wuan made sure that the car was ready to go anticipating what we would need given the purchase date was on a Sunday. More

by Ann Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju’wuan Smith
Nov 02, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Ann Kelly, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 25, 2024

This Rick Hendrick service department is the worst service i have ever experienced. I would not take my vehicle here for service nor would I purchase a new vehicle from a place I didn't have confid More

by Clay Dillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager and assistant GM
Oct 28, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

We appreciate you taking time to leave us a review. Your feedback certainly helps us improve, so thank you for taking the time to let us know how we did.

Oct 28, 2024 -

Clay Dillard responded

Its a real shame how this question was handled and how it turned into what it has. Its a real.shame no one from Rick Hendrick Management had any regard to call or email this customer to apologize or try and additionally get things right after i expressed my dissatisfaction with how yhe service manager questioned what even happened. So basically called me a liar i guess for brining this to your attention. He should have taken my word about how i was treated and found out who the parties were that had the petty conversation with me.

October 17, 2024

JuWuan was awesome assisting me in my purchase I love my Acura would recommend him to anyone. More

by Jane Dandridge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JuWuan Smith
Oct 24, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Jane Dandridge, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 12, 2024

Julian Smith was great. He was just so patient and helpful. Will recommend him to anybody who wants a car. More

by Timothy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JuWuan Smith
Oct 18, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Timothy, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with Ju'Wuan. Have a great day!

September 28, 2024

Tamara was fantastic to work with and is a great asset to your company. I will send all my family and friends to her for there buying experience! If you need a great new or used car or truck go ask for Tamar More

by Carguy7618
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamara Wright
Oct 02, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Carguy7618, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 26, 2024

Juwuan smith was great in helping me purchase a vehicle. Would recommend to any future clients. More

by rhondabme6896
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju'Wuan Smith
Sep 28, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Rhondabme6896, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Buick GMC Richmond! So glad Ju' Wuan was able to assist you further. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 29, 2024

Our 2021 Bolt EV required an EV battery replacement due to a recall. We brought the vehicle in to be diagnosed, and due to the planned replacement we would have to wait until the dealership received the ne More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Flowers
Sep 06, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

John, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Buick GMC Richmond

August 13, 2024

Drew was excellent in helping us find our dream car. He was thorough and went above and beyond to answer all of our questions about the vehicles we were interested in. The buying process was easy. I wou More

by M Conner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Taylor
Aug 16, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

M Conner, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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