Rick Hendrick Chevrolet Buick GMC
Richmond, VA
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Excellent service department, the team goes above and beyond to deal with the public. Might take a few minutes longer but worth the wait. Would highly recommend. beyond to deal with the public. Might take a few minutes longer but worth the wait. Would highly recommend. More
Awesome service from your entire team! From the wonderful greeting with a smile to the efficient and accurate service and it followed until the end.Tamara is a great asset to your company! From the wonderful greeting with a smile to the efficient and accurate service and it followed until the end.Tamara is a great asset to your company! I send all my family and friends to get looking for a vehicle. Go ask for Tamara and she will take care of you! More
We were coming back to the farm from the feed store yesterday when our 2024 Silverado EV threw a code. We were carrying 1000 pounds of cattle feed. . We called Hendricks and the service people advised yesterday when our 2024 Silverado EV threw a code. We were carrying 1000 pounds of cattle feed. . We called Hendricks and the service people advised us to have it towed. We got it there and Jake arranged a loaner for us. That in itself is worth five stars. We are both in our 70s and I am recovering from surgery. Unbeknownst to us, Michael and Craig transferred the half ton of cow feed into the loaner truck. I would have been thrilled to pay $100 or more to get this done. They refused! I wish I could give these people 10 stars. Now that was a Christmas present! More
Everyone at the dealership was very knocked and helpful in the process. Ju’wuan made sure that the car was ready to go anticipating what we would need given the purchase date was on a Sunday. in the process. Ju’wuan made sure that the car was ready to go anticipating what we would need given the purchase date was on a Sunday. More
This Rick Hendrick service department is the worst service i have ever experienced. I would not take my vehicle here for service nor would I purchase a new vehicle from a place I didn't have confid service i have ever experienced. I would not take my vehicle here for service nor would I purchase a new vehicle from a place I didn't have confidence would take care of my vehicle when I needed them I have tried to elevate my co.munucation to the service manager and I felt he basically didn't believe what I was saying because he wasn't there nor could I provide the name of the 2 out of 5 customer service folks answering calls. Made no effort to communicate to me he hear me and was going to get to the bottom of things. Basically made me feel disregarded. I will never come to a Rick Hendrick Chevrolet again. I have purchased a corvette from them out of Charlotte with no issues . My current corvette i purchased else where but use to take it here for any service I needed. I had previously given these folks a much higher review but after this things are not the same as the last time I left that review More