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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
352 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 352 reviews

December 18, 2024

Excellent service department, the team goes above and beyond to deal with the public. Might take a few minutes longer but worth the wait. Would highly recommend. More

by extremerichmond.stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Thomas and Mickie
Dec 20, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Extremerichmond.stanley, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 15, 2024

Awesome service from your entire team! From the wonderful greeting with a smile to the efficient and accurate service and it followed until the end.Tamara is a great asset to your company! More

by Carguy7618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Jeff Barton
Dec 20, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Carguy7618, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond!

December 14, 2024

We were coming back to the farm from the feed store yesterday when our 2024 Silverado EV threw a code. We were carrying 1000 pounds of cattle feed. . We called Hendricks and the service people advised More

by John
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake, Michael! And Craig
Dec 21, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

John, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Chevrolet Buick GMC Richmond! If you're ever in need of more help, please let us know!

December 10, 2024

Aiden Spence was awesome to work with and made the purchase of our new GMC a great experience! Highly recommend! More

by Lewdog
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiden Spence, Jarrett Dangerfield
Dec 13, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Lewdog! We're so happy we were able to help you out! Thank you, and have a fantastic day!

November 12, 2024

Julian was awesome helping purchase my truck will recommend to friends and family good job thank you More

by John Hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juwuan Smith
Nov 17, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Hi John Hall, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy we could meet your expectations! We hope you have a great day!

November 03, 2024

Outstanding customer service and easy process. Great working with Ju wuan Smith very helpful and professional More

by kenneth.l.johnson44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju’wuan Smith
Nov 08, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Kenneth.l.johnson44, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 27, 2024

Everyone at the dealership was very knocked and helpful in the process. Ju’wuan made sure that the car was ready to go anticipating what we would need given the purchase date was on a Sunday. More

by Ann Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju’wuan Smith
Nov 02, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Ann Kelly, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 25, 2024

This Rick Hendrick service department is the worst service i have ever experienced. I would not take my vehicle here for service nor would I purchase a new vehicle from a place I didn't have confid More

by Clay Dillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager and assistant GM
Oct 28, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

We appreciate you taking time to leave us a review. Your feedback certainly helps us improve, so thank you for taking the time to let us know how we did.

Oct 28, 2024 -

Clay Dillard responded

Its a real shame how this question was handled and how it turned into what it has. Its a real.shame no one from Rick Hendrick Management had any regard to call or email this customer to apologize or try and additionally get things right after i expressed my dissatisfaction with how yhe service manager questioned what even happened. So basically called me a liar i guess for brining this to your attention. He should have taken my word about how i was treated and found out who the parties were that had the petty conversation with me.

October 17, 2024

JuWuan was awesome assisting me in my purchase I love my Acura would recommend him to anyone. More

by Jane Dandridge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JuWuan Smith
Oct 24, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Jane Dandridge, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 12, 2024

Julian Smith was great. He was just so patient and helpful. Will recommend him to anybody who wants a car. More

by Timothy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JuWuan Smith
Oct 18, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Timothy, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with Ju'Wuan. Have a great day!

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