Rick Hendrick BMW

Fantastic Service All Around I have been going to Hendrick BMW since 2005. The dealership staff has been professional, personable, and knowledgeable whether it be in the service I have been going to Hendrick BMW since 2005. The dealership staff has been professional, personable, and knowledgeable whether it be in the service department or sales department. I completely trust Terry Troutman in service for identifying issues in my old model BMW as well as my 2 new model BMWs. I know I will not be oversold services but get honest assessment of work needed. I have had numerous BMWs models, and have been happy with all of them. Though my key sales person has retired, Theresa Troutman recently handled my latest transaction. She listened to my needs and wants, and was able to quickly assess what model may suit me. Bingo....I purchased the car in a matter of minutes. The last part of the team is Andrew, the finance manager....fantastic. He makes the transaction quick and easy! I love working with the team at Hendrick BMW Charleston. More

Help for an unknown out-of-towner‘s BMW Arrived in Charleston for visit on New Year’s Eve after 300 mile trip from home. My older BMW was making bad grinding noises on arrival. Drove to B Arrived in Charleston for visit on New Year’s Eve after 300 mile trip from home. My older BMW was making bad grinding noises on arrival. Drove to BMW service department on Savannah highway, Christin made it clear she was there to be helpful. She was. She also asked Uri (head service technician?) for his advice. Both of them were gracious, knowledgeable and extremely helpful. Could not have had a better experience getting assistance. These two people gave outstanding help to a previously unknown customer. Rick Hendrick’s is fortunate to have them as employees. More

Great place This dealership and sales person was the best I ever been in And I would highly recommend going there again Sales person was very knowledgeable and f This dealership and sales person was the best I ever been in And I would highly recommend going there again Sales person was very knowledgeable and friendly More

Awesome and do what they say they will do This dealership has REAL customer service. They took care of our problems and questions and we bought two BMW's through this business. Happy, and wo This dealership has REAL customer service. They took care of our problems and questions and we bought two BMW's through this business. Happy, and would recommend. More

Five Star Dealer with Excellent Service and Buying Process I have bought several cars from this dealer, including the X1 I just purchased, and the service and buying experience is always top notch. I had Victo I have bought several cars from this dealer, including the X1 I just purchased, and the service and buying experience is always top notch. I had Victor Ortalano help me with my purchase and he was very helpful through the whole process. I will definitely continue to buy from Rick Hendricks BMW! More

Sales experience Greeted right away at door. Efficient polite sales associate. Waiting area with good magazines, movie playing. Clean. Good selection of nice coffe Greeted right away at door. Efficient polite sales associate. Waiting area with good magazines, movie playing. Clean. Good selection of nice coffees. Quick service! Very professional More

Amazing Customer Experience We recently purchased two cars from Todd Taylor, and I can honestly say this was THE BEST car shopping experience I have ever had. First off, the deal We recently purchased two cars from Todd Taylor, and I can honestly say this was THE BEST car shopping experience I have ever had. First off, the dealership is set up with salaried salesmen, so Todd was interested in finding us the right car at the right price for our family rather than being incentivized to get us into any vehicle he could at the highest price. For instance, Todd let us take two different models home with us, overnight, to figure out which was the right fit. Hendricks made the purchase process itself as simple as could be, considering we were turning in a lease and paying off a car loan in exchange for financing two new vehicles on a Saturday evening! But what really stood out to me was the care and attention that we’ve gotten from Todd AFTER we had already purchased our two cars. Todd not only followed through with a couple of minor fixes to our new truck, he also made it super convenient for us by giving us a loaner vehicle and driving the car back out to our house himself after the repair was done. But the above and beyond moment happened just recently, when my wife’s new car stalled out over a bridge while she had our two boys in the car. She called Todd who sent over his shop’s service vehicle immediately, and was able to get her up and running and back to safety (and luckily there was nothing wrong with the car after all!). In short, I HIGHLY RECOMMEND purchasing your next car from Todd Taylor at Hendrick’s Certified BMW, you simply can’t find a better car salesman in the city of Charleston. More

Outstanding service Thank you for the outstanding service and professional decorum that you gave to us. You are the best! The coffee bar was greatly appreciated and the Thank you for the outstanding service and professional decorum that you gave to us. You are the best! The coffee bar was greatly appreciated and the friendly atmosphere made the entire experience very positive. More

always receive great service. Terry Troutman is an awesome advisor. He always make sure that the work performed was to the customers satisfaction. Look forward to my next visit. Terry Troutman is an awesome advisor. He always make sure that the work performed was to the customers satisfaction. Look forward to my next visit. More