Rick Hendrick BMW

This was my first BMW I’ve purchased, and all I can say is that the entire staff I worked with was outstanding! Teresa Troutman was phenomenal, from helping me find the right vehicle and continued to follo is that the entire staff I worked with was outstanding! Teresa Troutman was phenomenal, from helping me find the right vehicle and continued to follow through to the end. Alex who helped put the deal together put in the hard work to make it happen. Lastly, meeting with Seth in finance. Extremely knowledgeable and provided excellent guidance on coverage that fit my needs. 5 stars isn’t enough to rate the individuals who assisted me. Thank you all again! More

Chad Tinti helped me with my service appointment. He is extremely professional, kept me informed and provided a speedy checkout. He is extremely professional, kept me informed and provided a speedy checkout. More

Facilities are exceptional. Greeting was as good as it gets. And service was great. All good. Greeting was as good as it gets. And service was great. All good. More

John Fulp was very knowledgeable and very helpful in the purchase of my new M8Comp vehicle. He was very responsive to my calls and very knowledgeable about the car and I would recommend him to a friend for purchase of my new M8Comp vehicle. He was very responsive to my calls and very knowledgeable about the car and I would recommend him to a friend for salesman for this type of vehicle or any vehicle. thank you John for your help. More

2 minutes ago New Bought a used BMW M3 50th anniversary on 9/28/2023, paid in full, the Hendricks dealership got a transporter to get the vehicle to Atlanta, upon arrival and inspection the front carbon fi on 9/28/2023, paid in full, the Hendricks dealership got a transporter to get the vehicle to Atlanta, upon arrival and inspection the front carbon fiber lip was cracked, asked the dealership to get with transporter to cover the repair since it’s a transporter they chose, got ignored. The company’s name is Gigi auto. Contacted the transporter, sent estimate, no answer. Sent numerous emails to the dealership and got of course ignored by Lowery William and Lauterbach Eric. Screenshots attached from conversations with the sales person as soon as vehicle was delivered. We’re 8 months into it and still nothing got resolved. The only thing you get once you pay for a car is ignored. Needless to say I got stuck with a $6800.00 bill to cover myself since neither the dealership or their transporter want to take responsibility. More

Miss Nicole was my service advisor this time. Her energetic spirit and positive demeanor makes her a pleasure to work with. She always ensures that you stay up to date with the situation of your Her energetic spirit and positive demeanor makes her a pleasure to work with. She always ensures that you stay up to date with the situation of your vehicle. Much like everyone else whom I've had the pleasure of working with, she is very professional and super knowledgeable. I strongly recommend working with her the next time you come in for service. More

I was visiting friends in Charleston where I picked up a screw in a run flat tire on my X5. Even though it was mid afternoon on a Friday, Rick Hendrik went out of their way to find a replacement and instal screw in a run flat tire on my X5. Even though it was mid afternoon on a Friday, Rick Hendrik went out of their way to find a replacement and install it right away. The entire staff provided first class customer service. I highly recommend this dealership. More

All the service advisors are great and keep me informed. Service is also top notch! Service is also top notch! More

For impecable service, and thorogh attention to my vehical i use Rick Hendrick BMW. The service staff educate and very considerate. vehical i use Rick Hendrick BMW. The service staff educate and very considerate. More