Rick Hendrick BMW

On Vacation on Seabrook Island, 4 hours away from home when my 5 series overheated. Used roadside assistance and they were great, although it took the tow truck 3 hours to get to me. Hendrick was ab when my 5 series overheated. Used roadside assistance and they were great, although it took the tow truck 3 hours to get to me. Hendrick was able to replace the water pump within a couple of hours the next morning, once the repair was complete I was told they didn't have a shuttle or driver that could come out to the island to pick me up. I explained that I was here on vacation alone with my 6 year old son and had no way of getting there, Terry told me he would check into it. Waited two hours and called him back, sounded like he really didn't make an effort. Said he'd try again. Called back an hour later, he was gone for the day. Finally called a cab and spent $100 to get there to pick up my car. I actually work in the industry specifically with customer experience consulting with another high line OEM. This is not a good example of how to "win a customer for life". Hendrick is all over the country and should have a culture that all their stores operate as one. Especially in a public group like this... With the Hendrick name plate, someone like me who could have experienced a "wow" experience and may have become a customer for life. More

I've been very pleased with their sales and service. With sufficient notice they have had a loaner avaiable for maintenance and repair, and they werre flexible about the warranty period (replaced defective L sufficient notice they have had a loaner avaiable for maintenance and repair, and they werre flexible about the warranty period (replaced defective LEDs in the instrument cluster several months after the 4-year warranty expired). The service advisor (Jennifer) with whom I've had the most contact has been very friendly, and does not try to "upsell" or suggest any questionable work. More

My experience with rick hendrick bmw in Charleston has been an absolute nightmare. They argue with me about repairs even though recalls have been issued. That is when they decide to answer the phone. I ha been an absolute nightmare. They argue with me about repairs even though recalls have been issued. That is when they decide to answer the phone. I have been waiting 3 weeks for a new tail light assembly. They are rude and condescending. Once my warranty is over I will not return. More

11/08/2010 - I purchased a new 2011 BMW M3 Coupe from Dan Zarillo & Morgan Sauls. (Dan is the General Sales Mgr. - Morgan is my Sales Advocate). My experience was one of the BEST ever buying any car. Fir Dan Zarillo & Morgan Sauls. (Dan is the General Sales Mgr. - Morgan is my Sales Advocate). My experience was one of the BEST ever buying any car. First, Dan has been around BMW's for years, owns them, loves cars, people and knows his BMW details better than anyone I have spoken with in the USA, including BMW North America. He is always open, honest and gives proper advice when selecting any car, color and options. He never pushes a customer to buy a super loaded car if they don't need or use certain features/options. Morgan made sure every detail was covered and followed up several times after leaving the dealership and letting me take time to read all of the owners manuals cover-to-cover. I can call him anytime to get a quick answer or proper instruction on any item with the car. Florens in Finance has excellent knowledge of BMW's as well. He was a Salesperson at this store before moving into the F&I role. He kept all of the paperwork and special finance options simple and straightforward resulting in an additional $1500 savings on the price of the car. That was a very pleasant surprise. I guess I can go buy one 24k gold coin with it now :-) Remember, we (the customers) go to auto dealerships intending to buy exactly what we want. Dealerships don't go door-to-door or make cold calls to sell their product. The product sells itself and the Sales team builds the relationship and wants people to be happy. That is their real job, happy customers and repeat business. All of these gentlemen work very hard to ensure 100% customer satisfaction. In fact, there are several good BMW stores closer to my home, but I drove 10 hours to pick up the car; (5 hours each way) just because Dan and the team are really that good. Additionally, Charleston SC is a great place for a weekend trip if you choose to stay overnight after the test drive and/or delivery of the vehicle. In summary, if you want a BMW, have the BEST people that know and love these Ultimate Driving Machines work with you. I recommend you call Dan Zarillo and Morgan Sauls and give them both a test drive via phone. If you don't feel the passion they have, find it at another dealership. The point being, I will go back to Rick Hendrick BMW to buy my next BMW for another family member, a friend or business partner. As far as price, they were the best deal too. All of the BMW dealers across the country pay exactly the same price for the cars and there isn't any Dealer Holdback on BMW's to provide the Principal Owner, extra profit. They really earn the business and then have a customer for life. Not sure what the negative reviews below provided. No specific examples or constructive solutions. Maybe they should buy Japanese cars. Just my honest opinion. Hope this was helpful to readers. Thanks, NC Car Guy. More

Bought a 08 BMW 3 series convertible, they sold me a new car that was in a accident, had 2 bent rims, a hole in the tire and the top was bent from the accident, it leaks like crazy. They lied to me, misrepr car that was in a accident, had 2 bent rims, a hole in the tire and the top was bent from the accident, it leaks like crazy. They lied to me, misrepresented the car, lied to BMW NA. They can not fix my car and will not replace it, I even offered to buy another one and for them to take it back within the first week. BMW NA has been no help either, I have had to retain a attorney and sue the dealership. Details are at http://www.bimmerissues.com More

I've just bought my second car from these guys. The sales team is fair, loyal to their customers & to BMW, they have been responsive to my needs after the sale and a treat to speak with. I look forwar sales team is fair, loyal to their customers & to BMW, they have been responsive to my needs after the sale and a treat to speak with. I look forward to purchasing Biemmer number 3 someday... More

My 2nd visit/purchase from Hendrick BMW - I thought my 1st experience (2001 z3) was stellar - my 2nd buying experience surpassed even MY expectations!! I have to 2nd the kudos for Daniel Zarrillo - so VE 1st experience (2001 z3) was stellar - my 2nd buying experience surpassed even MY expectations!! I have to 2nd the kudos for Daniel Zarrillo - so VERY knowledgeable and so much fun to deal with !!!! Jason is a total class act and makes me want to just drop by & visit !! As for day to day - hour to hour - minute to minute working for me - I have to thank Bennett Gault the Business Manager !! He went wayyyyyyyyyy above and beyond even the first tier of service and is the reason I am enjoying my 2004 z4 roadster today!! I know I aged him a couple of years *LOL* but I have nothing but the highest accolades for him and the MANY extra miles he went for me!! There should be a "three-peat" for this team !! Daniel/Jason/Bennett !!!!!! BMW - get those engraving tools out and those awards ready!! These guys more than deserve extra recognition!!!!!! More

In a word FANTASTIC - These folks are great and take care of customers pre and post sale. Dan is top shelf and knows the products better than any BMW salesperson I have ever dealt with. He always follows up of customers pre and post sale. Dan is top shelf and knows the products better than any BMW salesperson I have ever dealt with. He always follows up on details and notifies me when new models or new features are introduced (before the boards and magazines tell us).<br><br>I plan on purchasing additional cars from Dan and am waiting for my M6, to arrive in about a year. Even the lady that answers the phone with that wonderful southern accent is a pleasure to deal with and helps coordinate customers and staff requests!<br><br>If you want to own a BMW, don't cheat yourself out of the "Ultimate Driving Experience".... Contact Dan Zarillo, and let him exceed your expectations as he has done for me and countless other satisfied customers!!<br><br>Also, Jason Kopplin manages the group and ensures that his team delivers top quality and BMW customer satisfaction. I would recommend purchasing from this delalership and have dealt with both individuals. More