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Rick Hendrick BMW
Charleston, SC
946 Reviews
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January 22, 2013
Terry was the Service Associate for my CPO service work. He did an outstanding job of checking the system for all updates and repairs. Terry was very friendly and displayed a professional concern that every He did an outstanding job of checking the system for all updates and repairs. Terry was very friendly and displayed a professional concern that everything on the car was as it should be. I was very impressed with the extra value of his judgment to make sure I understood what needed to be done to enjoy the car to it's fullest. I will definitely ask for Terry when ever I need service or just good car advise. Frank Vestal Vestal Ventures,llc More
by Alfato135
Employees Worked With
Terry
Helpful October 17, 2012
Best car buying experience ever- my daughter has wanted a BMW for years and took the plunge this year at Hendrick BMW -Mary Claire was her sales person and I (mother) was with her. We were treated very prof BMW for years and took the plunge this year at Hendrick BMW -Mary Claire was her sales person and I (mother) was with her. We were treated very professionally and friendly. I have been back with the car for some things to be checked and everyone has been wonderful. We are from California and never had any one there treat us this well. We will be sending friends and family to them -even suggesting they come here to buy instead of their home towns! More
by carolannd
Employees Worked With
several
October 17, 2012
Easiest and best car buying experience ever! The sales and finance staff are awesome and the service department is impeccable. I wouldn't go anywhere else when buying my next BMW. and finance staff are awesome and the service department is impeccable. I wouldn't go anywhere else when buying my next BMW. More
by ErinBC
Employees Worked With
Dan Warren
October 02, 2012
My entire experience with Rick Hendrik BMW has been of the highest quality to date. From the salesperson, Thomas Heater to the finance department and finally the service department where delivery of top-n the highest quality to date. From the salesperson, Thomas Heater to the finance department and finally the service department where delivery of top-notch service seems to be the order of business everyday. Rick Hendrik BMW makes you feel like a valued customer on every visit. More
by Dieselmd
Employees Worked With
Thomas Heater, The Entire Service team
September 27, 2012
Once again Rick Hendrick BMW comes up very short in customer service, after some sales issues on my purchase 4 years (no manual, scratch on delivery, dirty with water marks all over, and delays). I ha customer service, after some sales issues on my purchase 4 years (no manual, scratch on delivery, dirty with water marks all over, and delays). I had told my-self never again would I go to such a dealer but after being persuaded I tried and purchased a Honda odyssey elite with great service from start to finish (2012). Thinking that Rick Hendrick fixed their service/sales issues and ignoring the already low client rating, I would give them a try once again. First I replied to an email from Mary Claire Hamrick with a few question but after 7 days no reply, and honestly that was just fine as things didn’t close well prior so, move on to another sales person. Things were looking good with David G. (nice guy) and moved to forward to the numbers, of course the perfect deal numbers were not given right away and compromise was going to be needed; on to the negotiations we started. As I was looking at 2 vehicles to keep options open in an effort to get the best deal/discount there was some extra back and forth. I do wish I could remember the guys name that was assisting David, someone in the finance area I guess. Well this is the guy that shocked me as I have never been so insulted in the purchase of a vehicle (I usually purchased one every 1.5 – 2 years so I have done a few). First he told me that the money factor of .00165 is 2.69%, I quickly asked “isn’t the factor multiplied by 2400 to get the percentage?” I never did get the final answer as he turned and started typing into the computer, what looked like to be running some numbers. Then proceed to inquire on the base price of the vehicle (48,785) and then number offered (46,985) which he replied with these numbers. I stated to him that was a low number to reduce a car that is a 2012 model, demo, 160 miles on it, what is that like $1,500? this is at which time he sat back in his chair looked straight me and said “Well I don’t know what you are missing here” this statement coming after a couple other statements “this is just too much car for you”. The too much car statement I let go; took with a grain as I wanted to come to terms. The other statement was a complete insult like I couldn’t understand the conversation, or numbers being spoken, well this did it for me I was out. I stated the conversation was over but he continued to them mark the numbers on paper so I could see them, well they were almost the same. You can do the calculations from above; I off by a few hundred. I stated to him the statement he made was uncalled for and the conversation was over, followed by requesting the key back for my vehicle. He kept marking numbers on the pad with his head down writing, not looking up stated to David ok go get his key. Thought that was a strange that he had to provide permission for me to get my key back but I was done and walked to the front door. For a luxury car dealership, one would expect service and not to be tread in such a manor ever, even if someone were to mix up numbers. It’s really a shame that this dealership is blind to the actions of some staff here, as they are the only dealer in town for BMW and cornered the market. Off to Columbia for me….. More
by crundle3
Employees Worked With
florens verstrate
August 01, 2012
On Vacation on Seabrook Island, 4 hours away from home when my 5 series overheated. Used roadside assistance and they were great, although it took the tow truck 3 hours to get to me. Hendrick was ab when my 5 series overheated. Used roadside assistance and they were great, although it took the tow truck 3 hours to get to me. Hendrick was able to replace the water pump within a couple of hours the next morning, once the repair was complete I was told they didn't have a shuttle or driver that could come out to the island to pick me up. I explained that I was here on vacation alone with my 6 year old son and had no way of getting there, Terry told me he would check into it. Waited two hours and called him back, sounded like he really didn't make an effort. Said he'd try again. Called back an hour later, he was gone for the day. Finally called a cab and spent $100 to get there to pick up my car. I actually work in the industry specifically with customer experience consulting with another high line OEM. This is not a good example of how to "win a customer for life". Hendrick is all over the country and should have a culture that all their stores operate as one. Especially in a public group like this... With the Hendrick name plate, someone like me who could have experienced a "wow" experience and may have become a customer for life. More
by skiydive9
Employees Worked With
Terry
October 19, 2011
I went in for a little fix that would cost "a couple hundred dollars" and got a phone call several hours later that it would actually cost $1300. I told them not to fix it and went to pick up my car. hundred dollars" and got a phone call several hours later that it would actually cost $1300. I told them not to fix it and went to pick up my car. As I was driving off the lot, I realized all of my tailights were out. I went back and they initially tried to tell me it was coincidence that all the lights burned out after they had done work on the car. They ended up fixing the lights, but about week later, after a rainy night, I noticed that water was leaking into my trunk and mold was starting to grow. Whatever they had done when I had it in there, they must not have put something back correctly. Now I don't know what to do because they are not professionals, don't seem to know what they're doing, waste an inordinate amount of time, and I don't trust them to fix the problem. More
by winston08
Employees Worked With
Pam
January 10, 2011
I've been very pleased with their sales and service. With sufficient notice they have had a loaner avaiable for maintenance and repair, and they werre flexible about the warranty period (replaced defective L sufficient notice they have had a loaner avaiable for maintenance and repair, and they werre flexible about the warranty period (replaced defective LEDs in the instrument cluster several months after the 4-year warranty expired). The service advisor (Jennifer) with whom I've had the most contact has been very friendly, and does not try to "upsell" or suggest any questionable work. More
by aarhorn
Employees Worked With
Jennifer
November 13, 2010
My experience with rick hendrick bmw in Charleston has been an absolute nightmare. They argue with me about repairs even though recalls have been issued. That is when they decide to answer the phone. I ha been an absolute nightmare. They argue with me about repairs even though recalls have been issued. That is when they decide to answer the phone. I have been waiting 3 weeks for a new tail light assembly. They are rude and condescending. Once my warranty is over I will not return. More
by hendrickblows
Employees Worked With
jennifer crank
November 09, 2010
11/08/2010 - I purchased a new 2011 BMW M3 Coupe from Dan Zarillo & Morgan Sauls. (Dan is the General Sales Mgr. - Morgan is my Sales Advocate). My experience was one of the BEST ever buying any car. Fir Dan Zarillo & Morgan Sauls. (Dan is the General Sales Mgr. - Morgan is my Sales Advocate). My experience was one of the BEST ever buying any car. First, Dan has been around BMW's for years, owns them, loves cars, people and knows his BMW details better than anyone I have spoken with in the USA, including BMW North America. He is always open, honest and gives proper advice when selecting any car, color and options. He never pushes a customer to buy a super loaded car if they don't need or use certain features/options. Morgan made sure every detail was covered and followed up several times after leaving the dealership and letting me take time to read all of the owners manuals cover-to-cover. I can call him anytime to get a quick answer or proper instruction on any item with the car. Florens in Finance has excellent knowledge of BMW's as well. He was a Salesperson at this store before moving into the F&I role. He kept all of the paperwork and special finance options simple and straightforward resulting in an additional $1500 savings on the price of the car. That was a very pleasant surprise. I guess I can go buy one 24k gold coin with it now :-) Remember, we (the customers) go to auto dealerships intending to buy exactly what we want. Dealerships don't go door-to-door or make cold calls to sell their product. The product sells itself and the Sales team builds the relationship and wants people to be happy. That is their real job, happy customers and repeat business. All of these gentlemen work very hard to ensure 100% customer satisfaction. In fact, there are several good BMW stores closer to my home, but I drove 10 hours to pick up the car; (5 hours each way) just because Dan and the team are really that good. Additionally, Charleston SC is a great place for a weekend trip if you choose to stay overnight after the test drive and/or delivery of the vehicle. In summary, if you want a BMW, have the BEST people that know and love these Ultimate Driving Machines work with you. I recommend you call Dan Zarillo and Morgan Sauls and give them both a test drive via phone. If you don't feel the passion they have, find it at another dealership. The point being, I will go back to Rick Hendrick BMW to buy my next BMW for another family member, a friend or business partner. As far as price, they were the best deal too. All of the BMW dealers across the country pay exactly the same price for the cars and there isn't any Dealer Holdback on BMW's to provide the Principal Owner, extra profit. They really earn the business and then have a customer for life. Not sure what the negative reviews below provided. No specific examples or constructive solutions. Maybe they should buy Japanese cars. Just my honest opinion. Hope this was helpful to readers. Thanks, NC Car Guy. More
by NC Car Guy
Employees Worked With
Dan Zarillo, Morgan Sauls, Florens in Finance
