Rick Hendrick BMW

Amazing Customer Experience We recently purchased two cars from Todd Taylor, and I can honestly say this was THE BEST car shopping experience I have ever had. First off, the deal We recently purchased two cars from Todd Taylor, and I can honestly say this was THE BEST car shopping experience I have ever had. First off, the dealership is set up with salaried salesmen, so Todd was interested in finding us the right car at the right price for our family rather than being incentivized to get us into any vehicle he could at the highest price. For instance, Todd let us take two different models home with us, overnight, to figure out which was the right fit. Hendricks made the purchase process itself as simple as could be, considering we were turning in a lease and paying off a car loan in exchange for financing two new vehicles on a Saturday evening! But what really stood out to me was the care and attention that we’ve gotten from Todd AFTER we had already purchased our two cars. Todd not only followed through with a couple of minor fixes to our new truck, he also made it super convenient for us by giving us a loaner vehicle and driving the car back out to our house himself after the repair was done. But the above and beyond moment happened just recently, when my wife’s new car stalled out over a bridge while she had our two boys in the car. She called Todd who sent over his shop’s service vehicle immediately, and was able to get her up and running and back to safety (and luckily there was nothing wrong with the car after all!). In short, I HIGHLY RECOMMEND purchasing your next car from Todd Taylor at Hendrick’s Certified BMW, you simply can’t find a better car salesman in the city of Charleston. More

Outstanding service Thank you for the outstanding service and professional decorum that you gave to us. You are the best! The coffee bar was greatly appreciated and the Thank you for the outstanding service and professional decorum that you gave to us. You are the best! The coffee bar was greatly appreciated and the friendly atmosphere made the entire experience very positive. More

always receive great service. Terry Troutman is an awesome advisor. He always make sure that the work performed was to the customers satisfaction. Look forward to my next visit. Terry Troutman is an awesome advisor. He always make sure that the work performed was to the customers satisfaction. Look forward to my next visit. More

Mini not The person I dealt with was very rude. I needed to leave to get my husband to airport in his car I tryed to tell this individual I would be backover The person I dealt with was very rude. I needed to leave to get my husband to airport in his car I tryed to tell this individual I would be backover to go over everything which is how all other dealerships call after car is looked at for repair or maintenance. Threw my car key across the desk w paperwork and said go. I had the 200$ interior/ exterior package but they forgot to clean the windshield inside. I have a Land Rover and a Lexus SUV. Completely different experience with dealerships. Also the mini is really not that owner friendly SEABELTS DIFFICULT TO GET ON THE WINDOW OPERATION NOT EASY BACK WINDOW ALWAYS NEEDS TO BE UNLOCKED TO OPEN. I will be trading in car for a different make in near future. D Hill More

Used car purchase The team in the pre-owned division went above and beyond to make sure I got the vehicle that was perfect for me. Everyone involved in the process was The team in the pre-owned division went above and beyond to make sure I got the vehicle that was perfect for me. Everyone involved in the process was polite and helpful. My experience at Hendrick BMW far exceeded my expectations and I will gladly recommend them to my family and friends. A big thank you to Will, Todd, Terry & Greg for making it happen. More

Bad Business precedes Bad Reputation On 8/03/18 my husband and I drove to RHBMW in Charleston from Florence (2.5hrs). Got there just before 3 pm. J Simmons became our salesperson. We dro On 8/03/18 my husband and I drove to RHBMW in Charleston from Florence (2.5hrs). Got there just before 3 pm. J Simmons became our salesperson. We drove 2 vehicles. After we made our decision Mr Simmons sent the vehicle to be detailed and be fueled. At that point we had to wait about 3 hrs to see the finance person. We were told that on this day he was working alone because the other person had to leave early. By the time we finished it was well after 7 pm (closing time). The sales person left as soon as we exited the the finance office and thanking us for the purchase. The finance person left before we could walk to the car we have driven to the dealership. I knew we needed to put gas in this vehicle so I drove it to the nearest station. There my husband informed me that there was no gas in our purchase. By the time we grabbed something to eat and drove back to Flo it was around 11 pm. Tired from a long wk and a long ordeal of purchasing a car, we slept late. By the time we got around to drive our new CPO, we noticed a message on the Dash Panel: oil change due since 6/18 and the dealership was closed. My husband called early on Monday and spoke with the Sales Manager. The SM told him that as a CPO this vehicle had gone thru an extensive inspection including an oil change. That this message was most likely a “programming error”” and to stop by to have it looked at and to get a full tank of gas. My husband told him that stopping by was not an option since we live in Flo. The SM then told him that he would look into it and call him bk. By Wednesday we haven’t heard so my husband called him again. At that point the SM told him that the person in charge of that would not be bk until Fri 8/10. Today is Sat 8/11 and we have not heard. We are are waiting for a replacement for the glove compartment (I have a “we owe”, the Owner’s Manual” I was looking for when the compartment fell apart, tank of gas and an answer to what is the “error” on the message board if in fact the oil was changed. BTW my husband found trash on the doors pocket and dirty floor mats under the proctective papers. At this point we are dissatisfied to the response or lack of , willing to return the vehicle and receive a refund More