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Rick Hendrick BMW
Charleston, SC
956 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 956 reviews
March 18, 2019
Service related Every in service was great from the minute I walked in until the time I picked up my car. I had a wonderful experience. Thank you. Every in service was great from the minute I walked in until the time I picked up my car. I had a wonderful experience. Thank you. More
by Rmanfredi
Employees Worked With
Dustin
Helpful March 18, 2019
Excellent customer service I was so pleased with my last service experience. Everyone was so welcoming and professional. I was able to drop my car off, get a clean loaner and I was so pleased with my last service experience. Everyone was so welcoming and professional. I was able to drop my car off, get a clean loaner and drive away in less than 10 minutes. Both my service advisor and the young lady handling the loaner car were a delight to work with. More
by PHancix
Employees Worked With
Sara
March 13, 2019
Great service experience I am happy to call BMW Hendrick’s my new home. I had a great service experience, my service adviser Jesse was awesome. He was professional, detailed, I am happy to call BMW Hendrick’s my new home. I had a great service experience, my service adviser Jesse was awesome. He was professional, detailed, kind, knowledgeable, and pro-active. Thanks for the great experience. More
by Love My BMW
Employees Worked With
Jesse Walsh
February 28, 2019
Car purchase Outstanding service and attention to detail was the same. The entire process was handled with perfection I could not asked for anything more from He Outstanding service and attention to detail was the same. The entire process was handled with perfection I could not asked for anything more from Hendrick bmw. More
by Jeff 123
Employees Worked With
Joshua simon
February 24, 2019
Knowledgeable sales people, a good product, My salesman was attentive to my needs and financial restraints. His knowledge of the BMW product was extensive, his guidance to the right vehicle for My salesman was attentive to my needs and financial restraints. His knowledge of the BMW product was extensive, his guidance to the right vehicle for my needs was perfect. It was a great buying experience! More
by Berlin1940$
Employees Worked With
Joshua Simon
February 19, 2019
My first BMW Great buying experience!! They worked with me efficiently because I had a tight Time schedule. They made this a great buying experience and I will b Great buying experience!! They worked with me efficiently because I had a tight Time schedule. They made this a great buying experience and I will be happy to return business and refer others. More
by DrBryan71
Employees Worked With
Joshua Simon
February 15, 2019
Second time buying and only BMW dealer for me! Our experience with Rick Hendrick BMW can only be described as excellent! The expertise, interpersonal skills and breadth of knowledge in the BMW bra Our experience with Rick Hendrick BMW can only be described as excellent! The expertise, interpersonal skills and breadth of knowledge in the BMW brand name brought us back to salesman, Thomas Heater. Without question, Tom made the entire experience a pleasure, facillitating the transaction that BMW should be proud! Tom has gained customers for life and there are not enough laudatory praises that I can bestow upon him as well as the entire sales and service team. Rick Hendrick BMW in Charleston is unparalleled in the region and should be the very first choice of anyone in the low country seeking a quality import. Just make sure you ask for Tom Heater! More
by MJW1095
Employees Worked With
Bill Girdion
January 31, 2019
Fantastic Service All Around I have been going to Hendrick BMW since 2005. The dealership staff has been professional, personable, and knowledgeable whether it be in the service I have been going to Hendrick BMW since 2005. The dealership staff has been professional, personable, and knowledgeable whether it be in the service department or sales department. I completely trust Terry Troutman in service for identifying issues in my old model BMW as well as my 2 new model BMWs. I know I will not be oversold services but get honest assessment of work needed. I have had numerous BMWs models, and have been happy with all of them. Though my key sales person has retired, Theresa Troutman recently handled my latest transaction. She listened to my needs and wants, and was able to quickly assess what model may suit me. Bingo....I purchased the car in a matter of minutes. The last part of the team is Andrew, the finance manager....fantastic. He makes the transaction quick and easy! I love working with the team at Hendrick BMW Charleston. More
by JaneM
Employees Worked With
Terry Troutman, Theresa Troutman, Andrew, Finance Manager
January 03, 2019
Not pleased with service department I've had my BMW for almost 3 years now. I bought it at Rick Hendrick and had a great experience with my sales person. The service dept. has always bee I've had my BMW for almost 3 years now. I bought it at Rick Hendrick and had a great experience with my sales person. The service dept. has always been a problem for me. Sometimes, I walk in and people just look up from their desk and don't say a word to me. I have always felt awkward. This time I had an issue with a tire that is losing air. My car had less than 27,000 miles on it and even though I have a tire agreement, I had to pay for two new tires. I don't even know if there was a nail in my tire or what caused it to be flat. I was told that my tires are abnormally worn. The service report states several tasks that the customer (me) asked to be performed. I wasn't charged for this work but I also never requested it. My tires never got changed that day because they didn't have my tires (although I called in advance and was told they were stocked). In all fairness, they did send me home with a loaner and returned my car to me a few days later. This is not the kind of service I expect from BMW. More
by DD
Employees Worked With
Kristen Powell
December 31, 2018
Help for an unknown out-of-towner‘s BMW Arrived in Charleston for visit on New Year’s Eve after 300 mile trip from home. My older BMW was making bad grinding noises on arrival. Drove to B Arrived in Charleston for visit on New Year’s Eve after 300 mile trip from home. My older BMW was making bad grinding noises on arrival. Drove to BMW service department on Savannah highway, Christin made it clear she was there to be helpful. She was. She also asked Uri (head service technician?) for his advice. Both of them were gracious, knowledgeable and extremely helpful. Could not have had a better experience getting assistance. These two people gave outstanding help to a previously unknown customer. Rick Hendrick’s is fortunate to have them as employees. More
by Mike
Employees Worked With
Christin, Uri (?)
