Rick Hendrick BMW
Charleston, SC
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Rick Hendricks BMW Savannah Hwy is class Act! Best service team, first rate exceptional service & extremely responsive to your needs. Car is siesta washed and cleaned prior to picking up. Can’t sa Best service team, first rate exceptional service & extremely responsive to your needs. Car is siesta washed and cleaned prior to picking up. Can’t say enough good things about this service dealership. Stephanie Verhalen More
New Car Purchase and trade-in Had a car to trade in and needed one to replace it. I had not decided on new or used or even what make or model. I dealt with Tom Heater and he was Had a car to trade in and needed one to replace it. I had not decided on new or used or even what make or model. I dealt with Tom Heater and he was knowledgeable, professional and very responsive through our weeks of figuring out if I was gong to buy a car and what kind. Got the right car and the right deal working with Tom and the rest of the Hendrick team. More
The service department was great I was happy to get an early appointment at 7:30. Everyone was ready to get me taken care of. The Agent responsible for my loaner car quickly took care I was happy to get an early appointment at 7:30. Everyone was ready to get me taken care of. The Agent responsible for my loaner car quickly took care of the details then directed me to my service advisor. My concerns were understood. The progress of the repair was communicated with a appropriate completion time. I was notified when my car was ready. The transition from the loaner car to car went smoothly. More
Straightforward, easy transaction Did a tradein for a used car. Based on our research, we think we got a fair deal. John was friendly, helpful, and low pressure. Did a tradein for a used car. Based on our research, we think we got a fair deal. John was friendly, helpful, and low pressure. More
Great experience Nick Willis was wonderful and really went out of his way to help me get the car I wanted. All staff was great from the manager to the finance manager. Nick Willis was wonderful and really went out of his way to help me get the car I wanted. All staff was great from the manager to the finance manager. More
Good customer service Had XM radio installed in my car. I had to get a longer car. The drop off and pick up was easy and fast. I was able to do it on my lunch hour. E Had XM radio installed in my car. I had to get a longer car. The drop off and pick up was easy and fast. I was able to do it on my lunch hour. Ed the service person was nice and helpful. I will go back to Rick Hendricks. More
Exceptionally Awesome The Rick Hendricks Customer Service Department is the Best! All the Individuals that work there are very professional n respectful. I have nothing but The Rick Hendricks Customer Service Department is the Best! All the Individuals that work there are very professional n respectful. I have nothing but Love for them. More
Tricky fix Computer diagnostics can be tricky but Kirk and the mechanics kept at it until my problem was shoved. They were very professional, provided me with a Computer diagnostics can be tricky but Kirk and the mechanics kept at it until my problem was shoved. They were very professional, provided me with a nice loaner and kept communicating. Thanks to the whole staff. More
Excellent Service Professional courteous service! Sara Robinson was the absolute best! She was extremely professional and friendly and ensured every issue with the ca Professional courteous service! Sara Robinson was the absolute best! She was extremely professional and friendly and ensured every issue with the car was addressed (including finding an extended warranty I had forgotten about). Kudos to her!!! Will not go any other place! More
Great experience. Tom Heater was a fantastic help and showed me how great the BMW 3 X is a great Auto for me. I'm really enjoying the ride and you all helped me get wha Tom Heater was a fantastic help and showed me how great the BMW 3 X is a great Auto for me. I'm really enjoying the ride and you all helped me get what I wanted. Thanks again! More