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Rick Hendrick BMW

Charleston, SC

4.8
958 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 958 reviews

April 17, 2019

Rick Hendricks BMW Savannah Hwy is class Act! Best service team, first rate exceptional service & extremely responsive to your needs. Car is siesta washed and cleaned prior to picking up. Can’t sa More

by stephVanhalrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think Sam was his name had an Asian last name dark hair & tall
Apr 22, 2019 -

Rick Hendrick BMW responded

Stephvanhalrn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 09, 2019

New Car Purchase and trade-in Had a car to trade in and needed one to replace it. I had not decided on new or used or even what make or model. I dealt with Tom Heater and he was More

by GD60
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Heater
Apr 16, 2019 -

Rick Hendrick BMW responded

Gd60, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Tom and our Hendrick Team at Rick Hendrick BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 09, 2019

The service department was great I was happy to get an early appointment at 7:30. Everyone was ready to get me taken care of. The Agent responsible for my loaner car quickly took care More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy was the first person to greet me and was very personable.
Apr 16, 2019 -

Rick Hendrick BMW responded

Steve, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you again for leaving us this response! We hope you have a great day!

April 02, 2019

Straightforward, easy transaction Did a tradein for a used car. Based on our research, we think we got a fair deal. John was friendly, helpful, and low pressure. More

by driver1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John
Apr 05, 2019 -

Rick Hendrick BMW responded

Driver1, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you, and have a fantastic day!

April 02, 2019

Great experience Nick Willis was wonderful and really went out of his way to help me get the car I wanted. All staff was great from the manager to the finance manager. More

by Dcnqueen0503
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Willis
Apr 05, 2019 -

Rick Hendrick BMW responded

Dcnqueen0503, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to assist! Thank you, and have a fantastic day!

March 29, 2019

Good customer service Had XM radio installed in my car. I had to get a longer car. The drop off and pick up was easy and fast. I was able to do it on my lunch hour. E More

by Vickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Ward
Apr 03, 2019 -

Rick Hendrick BMW responded

Vickey, we're so glad that Ed and the BMW Service team were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Thank you, and have a fantastic day!

March 29, 2019

Exceptionally Awesome The Rick Hendricks Customer Service Department is the Best! All the Individuals that work there are very professional n respectful. I have nothing but More

by Home Alone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin
Apr 04, 2019 -

Rick Hendrick BMW responded

Home Alone, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

March 28, 2019

Tricky fix Computer diagnostics can be tricky but Kirk and the mechanics kept at it until my problem was shoved. They were very professional, provided me with a More

by Richard 52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Yoon
Apr 03, 2019 -

Rick Hendrick BMW responded

Hello Richard 52, we appreciate you taking the time to leave us this feedback. It's so rewarding for us to solve a mystery issue and get you back on the road as quickly as possible. Thank you for believing in us and allowing us the opportunity to service your BMW. Please don't hesitate to reach out if there's anything additional we can do for you. Have a fantastic day!

March 22, 2019

Excellent Service Professional courteous service! Sara Robinson was the absolute best! She was extremely professional and friendly and ensured every issue with the ca More

by kSURF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Robinson
Mar 27, 2019 -

Rick Hendrick BMW responded

Ksurf, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Sara at Rick Hendrick BMW. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope to see you soon!

March 22, 2019

Great experience. Tom Heater was a fantastic help and showed me how great the BMW 3 X is a great Auto for me. I'm really enjoying the ride and you all helped me get wha More

by Church4312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, Tom Heater and Cynthia the Genius we all great. Tom Ward in service was easy to deal with!
Mar 27, 2019 -

Rick Hendrick BMW responded

Church4312, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day!

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