Rick Hendrick BMW

Remember the Small Stuff Hendrick BMW works to make waiting on service a good experience. The waiting area and amenities are very good. On this visit, the overall time was les Hendrick BMW works to make waiting on service a good experience. The waiting area and amenities are very good. On this visit, the overall time was less than expected which is always a plus! Only one item kept my rating at 4.5 instead of 5. After leaving I realized an ask to check windshield wipers was forgotten. That was on me until I reviewed the service work. Right there was a notation that customer declined to have wipers replaced. What? They never pointed out or asked me about this! Let’s both do better. Now I have to go back. Arrrggghhh More

Awesome Service Dropped car as leaving on Xmas vacation. Oil pan gasket/2 new tires on front/front end alignment. Wash. Awesome FU by Kirk/Advisor. Ready for p/u on Dropped car as leaving on Xmas vacation. Oil pan gasket/2 new tires on front/front end alignment. Wash. Awesome FU by Kirk/Advisor. Ready for p/u on 12/27 More

Excellent Service from Teresa! Excellent service and care as usual at Rick Hendrick BMW! This was my first time working with Teresa and she made it all very easy. Excellent service and care as usual at Rick Hendrick BMW! This was my first time working with Teresa and she made it all very easy. More

ANNUAL SERVICE APPOINTMENT BROUGHT CAR IN FOR ANNUAL SERVICE. THEY ALSO REPLACED BATTERY UNDER WARRANTY. CAR WASHED SERVICE ADVISORS TAKE CARE OF YOU AND CALL WHEN CAR IS REA BROUGHT CAR IN FOR ANNUAL SERVICE. THEY ALSO REPLACED BATTERY UNDER WARRANTY. CAR WASHED SERVICE ADVISORS TAKE CARE OF YOU AND CALL WHEN CAR IS READY TO PICK UP. LOANER VEHICLE NEW 2020 BMW, More

Rick Hendrick BMW is our go to dealership. It’s where we bought our cars and will only have them serviced here. They are as attentive to an emergency drop in as they are to scheduled appointments. Timely an bought our cars and will only have them serviced here. They are as attentive to an emergency drop in as they are to scheduled appointments. Timely and quality work. More

Customer service has significantly declined over the years. Used to be top notch, now you’re just a number. My service rep NEVER answered her telephone which was so frustrating...especially because I wo years. Used to be top notch, now you’re just a number. My service rep NEVER answered her telephone which was so frustrating...especially because I would call the main line and they would tell me she’s at her desk. They would transfer me and straight to voicemail I go! She would call back hours later or the following day. My car was at the dealership for a total of 5 weeks. Also very difficult to get a loaner vehicle. More

Service advisor was Kirk and he was excellent. Very communicative and worked with me on price and resolution. Worked diligently on my behalf and was fair. communicative and worked with me on price and resolution. Worked diligently on my behalf and was fair. More

Always do a great job with service and for a BMW reasonably priced! Everyone was friendly from young woman checking me in to Kirk helping me to the sales staff. reasonably priced! Everyone was friendly from young woman checking me in to Kirk helping me to the sales staff. More

She assisted my Dad in getting my car serviced. Aside from the service light coming on they found problems with the brakes. They had hoped to have fixed the engine light issue but said if it came on agai from the service light coming on they found problems with the brakes. They had hoped to have fixed the engine light issue but said if it came on again to give the service department a call back. When the service light can on again he was able to contact her again to have that part included in my next service due at the end of the month. More