Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rick Hendrick BMW
Charleston, SC
1,039 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,039 reviews
August 25, 2020
Excellent, efficient and courteous service. Kirk is a terrific service manager. All of my interactions with Rick Hendrix BMW, from purchase of 2 vehicles through 5 years of service have been both pleasan terrific service manager. All of my interactions with Rick Hendrix BMW, from purchase of 2 vehicles through 5 years of service have been both pleasant and issue free. More
by cherylsmcmurry
Employees Worked With
Kirk
August 25, 2020
Great service, work completed ahead of predicted time. Especially liked the video on work performed. Disappointed that the front right sensor fell into the bumper while driving (BMW Quality issue) Especially liked the video on work performed. Disappointed that the front right sensor fell into the bumper while driving (BMW Quality issue) More
by a0153456
Employees Worked With
Sara Robinson, Andrew Russell
August 24, 2020
EXCELLENT CUSTOMER SERVICE IN ALL DEPARTMENTS. SALES, SERVICE, PARTS. NICOLE F IN SVC IS THE BEST!!! Very prompt and courteous and thorough with work performed and service needed SERVICE, PARTS. NICOLE F IN SVC IS THE BEST!!! Very prompt and courteous and thorough with work performed and service needed More
by ksandra523
Employees Worked With
Nicole F
August 19, 2020
My problem could have been avoided had the dealer put a wheel key lock in my 2030 X3. I had a leaking tire and wasted an entire day getting it fixed I went to an independent tire place only to discover wheel key lock in my 2030 X3. I had a leaking tire and wasted an entire day getting it fixed I went to an independent tire place only to discover there was no key lock. I was treated well when I got to dealership More
by Wildeyedave
Employees Worked With
Don’t remember
August 17, 2020
Employee review. Came in for a tire check, found no issues and corrected tire pressures. Topped off fluids and provided a video inspection done by the technician. Nice touch! issues and corrected tire pressures. Topped off fluids and provided a video inspection done by the technician. Nice touch! More
by KJ
Employees Worked With
Kevin Jewett, Terry Troutman
August 14, 2020
As a walk in, I was treated well Excellent evaluation of the problems and how and when they need to be fixed. Also liked seeing where in problems were so I can have a record as to wh Excellent evaluation of the problems and how and when they need to be fixed. Also liked seeing where in problems were so I can have a record as to what i need done, and how I can afford it. I don't like having to write 25 words here before this evaluation is accepted More
by elf2465
Employees Worked With
unknown
August 10, 2020
Warm, caring and friendly My most common interaction is for services. From the service advisor to the the service techs everyone is helpful, friendly and knowledgeable. Never p My most common interaction is for services. From the service advisor to the the service techs everyone is helpful, friendly and knowledgeable. Never pushy. I've worked with Sara more then once and she is so easy that it's like working with a frien. More
by carole.fedor
Employees Worked With
Sara
August 08, 2020
Friendly Customer Service Friendly and professional service. This was an emergency service request that was not scheduled. The service was performed quickly considering that it Friendly and professional service. This was an emergency service request that was not scheduled. The service was performed quickly considering that it had to be squeezed in between existing appointments. More
by Walt
Employees Worked With
Terry
August 07, 2020
The service team is always responsive and show their appreciation for their loyal customers. I have purchased or leased many cars from Hendrick BMW over the years and the service team is consistently ex appreciation for their loyal customers. I have purchased or leased many cars from Hendrick BMW over the years and the service team is consistently excellent. More
by mikejernigan84
Employees Worked With
Kirk Yoon
August 06, 2020
I was thrown off when my 2020 X2 (galvanized gold) alerted me that it was time for it to be serviced. I call R. Hendricks service center on Thursday afternoon and got an appointment for Saturday. WOW! alerted me that it was time for it to be serviced. I call R. Hendricks service center on Thursday afternoon and got an appointment for Saturday. WOW! Didn't expect to get it so soon and thought it would have to take time off. The time estimated for the service was about 2 hours, but after knowing that I would be waiting, it was ready in less than an hour. OMG! Great service, and she runs even better than she did before the service, and she ran amazingly well. This is an awesome driving machine, not to leave out the awesome service. OH! And the service was FREE! KUDOS TO RICK H.😍 More
by kbw0301
Employees Worked With
Unknown
