Rick Hendrick BMW

Oh they love to upsell you in the service department. At 17,000 miles I was told that I needed new brakes and I declined. Now at 25,000 I need new tires, brakes and front rotors. Yesterday I went in for At 17,000 miles I was told that I needed new brakes and I declined. Now at 25,000 I need new tires, brakes and front rotors. Yesterday I went in for an oil change and only an oil change (took 2 hours with an appointment made more than 2 weeks ago) and I was charged 10 dollars for cleaning two wind shields and 10 dollars for brake cleaner. I didn't need my wind shields cleaned and I didn't ask for any service that would require brake cleaner. I can never seem to get a loaner even if I make a request over 4 weeks in advance. I got a loaner one time after they failed to make a repair work and the loan officer had an attitude and complained the whole time how they didn't have enough loaners. I bought an extended warranty that just doesn't seem worth it to me. It's cheaper for me to make some repairs by myself than to take it in and lose time out of my day or to have my car down until an appointment time. I never had an issue with rick Hendrick Chevy with the service department or service work and I never had to made an appointment for work. How is it fair to have to make an appointment to have a vehicle not working for 2 to four weeks or more? The sales department and the service department need to have a talk so that customers that buy a vehicle doesn't feel mislead about how loaners and the service department operates. This will be my last BMW with Rick Hendrick. I'll do my own maintenance and repairs to my own car that I am capable of doing. More

We bought our 2020 X5 from lease and Rick Hendrick personnel went out of their way to make the purchase quick and professional. Teresa the client advisor, Steve the portfolio manager, Jerry in fiancé, personnel went out of their way to make the purchase quick and professional. Teresa the client advisor, Steve the portfolio manager, Jerry in fiancé, Terry in service and other advisors made it easy. . Highly recommend Rick Hendrick for your new and used car purchases. More

I didn’t used to use dealer service, but I’ve recognized that they’ve become much more competitive at Rick Hendricks and have excellent advisors including Jimmy Corder. Jimmy did an excellent job keeping me that they’ve become much more competitive at Rick Hendricks and have excellent advisors including Jimmy Corder. Jimmy did an excellent job keeping me apprised of the progress on my vehicle and is just a pleasure to work with. My most recent repair ended up being significantly less expensive than I anticipated and the service videos are a fantastic add. More

Clean, well organized, and very friendly employees, especially Jimmy Corder. He is excellent and a definite asset for your company. especially Jimmy Corder. He is excellent and a definite asset for your company. More

Took care of my flat and did maintence scheduled for another days at the same time saving me another trip. Service rep Jimmy Carder was very professional and personable. Every interaction we have had another days at the same time saving me another trip. Service rep Jimmy Carder was very professional and personable. Every interaction we have had with this dealership has been positive and I highly recommended them. More

This is a professional and neat dealership. Everyone is so helpful. Tom Heater, my dealer, is and always has been superb! I’ve been with them over 15 years and will continue to be. I fully Everyone is so helpful. Tom Heater, my dealer, is and always has been superb! I’ve been with them over 15 years and will continue to be. I fully recommend them! More

Nicole Floegel is the most amazing Service Consultant. She is always on top of everything and keeps you updated on your service status. She’s an asset to BMW Charleston! She is always on top of everything and keeps you updated on your service status. She’s an asset to BMW Charleston! More

Because of a road hazard, we needed two new tires for our X5. Jimmy Corder worked with the parts department to get the tires and then get the tires mounted all on a Friday afternoon. X5. Jimmy Corder worked with the parts department to get the tires and then get the tires mounted all on a Friday afternoon. More

Had a great experience today with Jimmy Corder! As always with Hendricks - great service... Went above and beyond... As always with Hendricks - great service... Went above and beyond... More

My wife you got her new x5 45e and she loves it! Thank you Teresa and Rick Hendrick BMW. Thank you Teresa and Rick Hendrick BMW. More