Rick Hendrick BMW

Took the time to help us understand all the nuances of the new electronics. So far the car is great. Does have at least 2 issues missing that my wife’s Nissan HAS . No emergency braking and no audio a the new electronics. So far the car is great. Does have at least 2 issues missing that my wife’s Nissan HAS . No emergency braking and no audio alert when changing lanes if there is blind spot traffic. Also have to request navigation manual, was not included More

I wanted a hassle free car buying experience and found it. Highly professional staff, five star customer service from beginning to end. I love my BMW! it. Highly professional staff, five star customer service from beginning to end. I love my BMW! More

Very good experience, from the client advisor to the finance manager...Happy with my car and will be back. I look forward to getting my next car in the future finance manager...Happy with my car and will be back. I look forward to getting my next car in the future More

Had an issue with a maintenance agreement during our transition to BMW Southpoint in Durham. Tyler Morris, John Fulp and Jonathan ? in finance worked on the issue and got it all resolved. Stephen Domb transition to BMW Southpoint in Durham. Tyler Morris, John Fulp and Jonathan ? in finance worked on the issue and got it all resolved. Stephen Dombrowski, the Southpoint Service Advisor, was very helpful in completing the transition at the new location. Kudos to all. Tommy Starkey More

The dealership was exceptional in its total performance as its was in ensuring that all personnel who interfaced with us were courteous, knowledgeable and thoroughly professional in every aspect of custome as its was in ensuring that all personnel who interfaced with us were courteous, knowledgeable and thoroughly professional in every aspect of customer service. . Overall, my wife and I are very satisfied customers. More

I contacted the dealership while visiting from out of town to inspect and potentially repair an a/c issue. While I did not actually agree to the repair, I will say that the urgency and attention to my is town to inspect and potentially repair an a/c issue. While I did not actually agree to the repair, I will say that the urgency and attention to my issue was very good. Nicole worked to offer a solution that would enable the parts to be secured and the repair performed during our 3-day stay. I was very impressed with the service she provided. More

Rick Hendrick BMW is a well run establishment lead by Bill Gironda. I was impressed by the staff’s professionalism, efficiency and friendliness. I would recommend this dealership over my local BMW dealer Bill Gironda. I was impressed by the staff’s professionalism, efficiency and friendliness. I would recommend this dealership over my local BMW dealerships in the Savannah/Hilton Head area. More

Todd Taylor was EXCELLENT Enough said. He always responded to my calls or texts, was polite, was efficient, knowledgeable about all aspects of the vehicle and buying process. responded to my calls or texts, was polite, was efficient, knowledgeable about all aspects of the vehicle and buying process. More

I have a had a lot of experience at this dealership. They always do good work and I can't complain about that aspect of their services. The only issue that I have had was that upon completion of maintenance always do good work and I can't complain about that aspect of their services. The only issue that I have had was that upon completion of maintenance during my latest visit (October 10th 2020) I noticed that money was missing from my car. When I opened (unlocked) the center console about 2 days after service ( Also the first time that I drove my car other than back home) to get my phone charger out of the console, I noticed the bank envelope that I keep emergency money in for gas in the event that I lose my wallet was missing. As I am the only person that drives and has access to the vehicle and there is no evidence of my car being broken into I have no other explanation than that it was taken at the dealership. I had my laptop for work in the car still and other valuables that weren't touched in the slightest which a common thief would have taken without hesitation looking for a quick buck. I think that I wasn't meant to recognize the cash missing seeing that it isn't something immediately noticeable. I mean after all my center console was locked when I left the car in their care and it was locked afterwards so I didn't think anything of it. I genuinely trusted them because I had taken my car there multiple time in just the last few months and haven't had this problem before. In reality it wasn't a lot of money ($50) but I tore that car apart looking for that money out of concern that someone at the dealership had taken my money and that I don't feel comfortable with a dealership's employees snooping through my car looking for something to quickly swipe. I never did find the money and I've spent the last two weeks trying to figure anything out that doesn't blame the dealership but I can't figure anything else out especially when I distinctly locked the console with the money in the console before I dropped off the car with 100% certainty. In all honesty I hate to write this review because they have been nothing but kind and fair to me in the past but I can't help but think twice if I will ever return for service. I just don't feel comfortable after being in this situation. More

I was very impressed with all the people that I came in contact with from the Parts Department to the Service Department. They were very professional. contact with from the Parts Department to the Service Department. They were very professional. More