Rick Hendrick BMW

I just got my car back from BMW and I couldn’t be more pleased. The work was done faster than I expected, and Jake Bowers kept me informed every step of the way. He was a pleasure to work with! pleased. The work was done faster than I expected, and Jake Bowers kept me informed every step of the way. He was a pleasure to work with! More

Routine maintenance appointment due on my M5501. Nothing significant or out of the ordinary, but as always, Dustin Johnson took care of me, my Vic, and ensured I had a loaner. Thx DJ. Nothing significant or out of the ordinary, but as always, Dustin Johnson took care of me, my Vic, and ensured I had a loaner. Thx DJ. More

I don't know if it was because my appointment was on a Saturday, but I was not greeted, offered to have a seat or anything. It seemed like it was a nuissance to receive my car. I had a loaner, and for the Saturday, but I was not greeted, offered to have a seat or anything. It seemed like it was a nuissance to receive my car. I had a loaner, and for the paperwork I signed on his phone, we never went out to the car to check if there was any damage on it, he just said to not bring it back with more damage than it already had. When my car was ready it was not washed, I had to ask to get it washed. It seems like customer service is not 5 star as it used to be. I have never had a bad or mediocre experience. More

My service advisor, Jimmy Corder got me in for an oil change as soon as I arrived. Jimmy recommended a couple of additional items for service, that were not part of the oil and filter change. There was n change as soon as I arrived. Jimmy recommended a couple of additional items for service, that were not part of the oil and filter change. There was no pressure, just suggested additional maintenance items. He agreed that with the low mileage on my X3, the items could wait. I’m very pleased with my BMW, and from sales to service my experience with Rick Hendrick has always been outstanding. More

First class service by all whom helped me! ! Jimmy Corder the service consultant and my service technician both were extremely professional and thorough! ! Jimmy Corder the service consultant and my service technician both were extremely professional and thorough! More

Dealership provides great customer service from the person who sells the car to the person who prepares the financial documents so you can purchase the car. person who sells the car to the person who prepares the financial documents so you can purchase the car. More

Jimmy Corder was great for helping me get service. i was made. to feel welcome and. took care of my car promptly i was made. to feel welcome and. took care of my car promptly More

Rick Hendrick dealership service advisor Jimmy Corder was great to work with. They met all my deadlines and kept me informed along the way. great to work with. They met all my deadlines and kept me informed along the way. More

Customer service is lacking staff … they do not seem care about or keep the customer abreast of status as it relates to service….. customer has to ask multiple times…. Staff is not pro active….this dealershi about or keep the customer abreast of status as it relates to service….. customer has to ask multiple times…. Staff is not pro active….this dealership is Terrible compared to the other BMW dealership where I purchased 4 different BMWs and had them serviced More

Excellent folks at Rick Hendrick BMW. Very polite, honest and courteous. At 67 years old, I am constantly telling my friends and Associates how professional the folks are at Rick Hendrick Very polite, honest and courteous. At 67 years old, I am constantly telling my friends and Associates how professional the folks are at Rick Hendrick BMW. So, keep up the Good Work !!! Very well run organization with great people!!! Sincerely, Richard Gamble More