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Rick Hendrick BMW

Charleston, SC

4.8
1,039 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,039 reviews

December 14, 2020

I just Lease x3 Teresa was very helpful kind and knowledgeable she goes out of the way to help and satisfy our needs thanks Teresa also finance department and Alex was also extremely helpful I will More

by Nila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa
Dec 16, 2020 -

Rick Hendrick BMW responded

Nila, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 14, 2020

I had a nice visit with Rick Hendrick BMW. The sales people were friendly, and the Finance person had me out of his office pretty quickly. I would say my whole experience was about 3 hours, which is ab More

by Neal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Hildenbrand
Dec 16, 2020 -

Rick Hendrick BMW responded

Neal, we are so happy to read such a great review about Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 08, 2020

Tom Heater is the best salesman I’ve had the pleasure of meeting and I purchased all my vehicles from. He’s the only one I deal with! More

by jamescopeland20123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Heater
Dec 11, 2020 -

Rick Hendrick BMW responded

Jamescopeland20123, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW.

December 06, 2020

Purchased a Bmw from Tampa. Financed, wired down payment and got the Bmw m6 in a few days. Ed ward was instrumental in easy process. I asked for additional pictures and it was handled in a timely manner. Re More

by jleemax49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed ward
Dec 08, 2020 -

Rick Hendrick BMW responded

Jleemax49, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! If you have any further questions, please give us a call. We're always happy to help!

December 04, 2020

Service reps were friendly and professional. When they found they could not finish the work on the same day they called to let me know. Fortunately, I had a loaner so there was no problem. It is always More

by SYW
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Imad
Dec 04, 2020 -

Rick Hendrick BMW responded

Syw, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 21, 2020

John Fulp was great he was very helpful and made my experience at Rick Hendricks awesome and I will be back to do business with him again. More

by Aimee250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fulp
Nov 22, 2020 -

Rick Hendrick BMW responded

Aimee250, we're happy to hear you had such a positive experience with John and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2020

My BMW 750 LI needed some follow-up recommended work. It was well done and in prompt time.Over seven years, I have been highly satisfied with the excellent service from the Rick Hendrick BMW Service team. More

by jimbeale 4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Yoon, Imad Elkatrib
Nov 21, 2020 -

Rick Hendrick BMW responded

Jimbeale 4, we're so glad that we continue to go above and beyond to meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2020

The video of the vehicle inspection was very informative and well done by Kevin Jewett. I felt the car was well inspected since I got to see it as well. More

by mhcardell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Jewett, Tyler Morris
Nov 20, 2020 -

Rick Hendrick BMW responded

Thanks so much for letting us know you enjoyed the video inspection of your car from Kevin! It's been wonderful to hear such a great response from our clients on our new process. Thank you on behalf of Kevin, Tyler, and our BMW Service Team. Please don't hesitate to let us know how we may help in the future. Have a fabulous day!

November 18, 2020

I have always had a great experience and excellent service at the Hendricks Service Department. The entire staff is very helpful and customer service oriented. More

by wlasch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Troutman: Sara Robinson: Amy
Nov 19, 2020 -

Rick Hendrick BMW responded

Wlasch, we're glad to hear we deliver such a great experience. Our BMW team is focused on providing great customer service and we’re glad you agree! If there's anything further we can do for you, we are happy to help! Have a fabulous day!

November 18, 2020

Great customer service! Great car buying experience! Ryan was not pushy at all and wanted to make sure we were okay throughout the process completely More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 19, 2020 -

Rick Hendrick BMW responded

Hi Ron, thank you for taking the time to leave a review for Ryan and the BMW Team at Rick Hendrick BMW. We're happy we could meet your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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