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Rick Hendrick BMW

Charleston, SC

4.8
1,039 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,039 reviews

March 16, 2021

I always have a fantastic experience with Rick Hendrick BMW's service department! I have worked with both Tyler Morris and Kirk Yoon and they are always friendly, knowledgeable, and go above and beyond! More

by mallison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Morris, Kirk Yoon
Mar 17, 2021 -

Rick Hendrick BMW responded

Hi Mallison, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2021

I highly recommend this dealership. I think they were extremely courteous prompt and professional. I felt that they did a thorough job and I was impressed. More

by sheryl1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Morris, Dustin Johnson
Mar 15, 2021 -

Rick Hendrick BMW responded

Sheryl1963, we are so happy to read such a great review about Rick Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day!

March 08, 2021

Tyler Morris was excellent and very professional and looked after me very well during my recent visit for an oil change and new tyre David Hughes More

by dph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Morris
Mar 09, 2021 -

Rick Hendrick BMW responded

Hi Dph, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! Thank you, and have a fantastic day!

February 28, 2021

Nicole Floegel Is always so professional and strives to make my experience awesome. Very clean dealership with exceptional service team. Will always recommend this team. More

by Valentino Fazi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Mar 01, 2021 -

Rick Hendrick BMW responded

Valentino Fazi, we are so pleased you enjoyed your visit to Rick Hendrick BMW! If you're ever in need of more help, please let us know!

February 26, 2021

Great to deal with. Always go to Kirk adviser me of any problems and looks out for car. Have dealt with him over 4 years More

by charlesshope1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Yoon
Feb 26, 2021 -

Rick Hendrick BMW responded

Charlesshope1, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2021

Everybody’ That I encountered during my most recent visit was very helpful and friendly and particularly the service manager and Tyler. They resolve my automobile issues in a very professional and helpful ma More

by Maurice weintraub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Troutman, Tyler Morris
Feb 28, 2021 -

Rick Hendrick BMW responded

Hi Maurice Weintraub, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW

February 25, 2021

Kirk Yoon and Terry has always made me feel comfortable with any repair work I get done. These guys know how much I love my BMW’s and I trust heir knowledge of the maintenance. Thanks again for service tod More

by Damon White
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Troutman, Kirk Yoon
Feb 26, 2021 -

Rick Hendrick BMW responded

Hi Damon White, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

February 20, 2021

I do a lot of my car work myself but bring it to Hendrick when I can't do it personally. My experience with you has been good. The recall work you handled this week seems fine, and your office staff is great More

by jonmar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Imad ElKatrib
Feb 20, 2021 -

Rick Hendrick BMW responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact (Cali Young, Reputation Manager at 843-852-4672) at your earliest convenience. Thank you and have a great day!

Feb 26, 2021 -

jonmar responded

The service manager discussed my comments with me. He had the mechanic's notes on the service work. I now feel that most of my skeptical comments on the recommendations were not necessary as the mechanic did note the items honestly. However, it does turn out that only one minor item should be addressed soon (Missing brake anti-rattle spring), I now rate the service 5-star.

February 20, 2021

Todd Taylor an excellent salesman. He was very pleasant and knowledgeable. He understood what I wanted. Entire Staff professional and courteous. I would recommend this dealership 100%. More

by srnelly363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hart, Jerry Pannell, Todd Taylor
Feb 22, 2021 -

Rick Hendrick BMW responded

Srnelly363, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. We do hope we can be of assistance in the future. Take care!

February 18, 2021

Best dealership experience. Terrific communication, great staff and quick process. Todd Taylor and team is your go to! I travelled from DC to get this experience. I’d do it all over again! More

by Matthewomeara94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Strom Altman Jr., Todd Taylor
Feb 19, 2021 -

Rick Hendrick BMW responded

Matthewomeara94, we are so pleased you enjoyed your visit to Rick Hendrick BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

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