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Rick Hendrick BMW

Charleston, SC

4.8
1,039 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,039 reviews

May 27, 2021

Its a very friendly environment. Mr.Todd and Strom were really helpful in making sure happy and I understood all of my paperwork. They are an awesome group of people. More

by davistracey28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Strom Atlman Jr., Todd Taylor
May 28, 2021 -

Rick Hendrick BMW responded

Davistracey28, we are so happy to read such a great review about Rick Hendrick BMW! If you have any further questions, please give us a call. We're always happy to help!

May 26, 2021

I went in to Rick Henderson BMW to look at a used vehicle that I found online. I walked in to look at the car and it was filthy, not a great start. However after a test drive I decided I liked the car, we sa More

by Jetkid97
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keaton Adams
May 28, 2021 -

Rick Hendrick BMW responded

Jetkid97, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. After reviewing this transaction with the team, no deposit put down to hold or put a sold sign on the vehicle. That's what is required to hold a vehicle. If you have any other questions please contact us so we can work with you to make this right.

May 23, 2021

I am so happy with my new BMW. Thank you, James for helping me find my perfect car and for a wonderful car buying experience! More

by mskerr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kerr
May 25, 2021 -

Rick Hendrick BMW responded

Mskerr, we are so pleased you enjoyed your visit to Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2021

They did exactly what they said, at the price they said, in the time they said, and they didn't try to scare me into things I don't need. More

by nancejulie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
May 11, 2021 -

Rick Hendrick BMW responded

Nancejulie, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

April 07, 2021

It’s always a pleasure being served by the staff at BMW! Friendly, always willing to help, great customer service and love the videos of work needing to be done. I don’t take my car any place else. More

by Godstrophy08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Apr 08, 2021 -

Rick Hendrick BMW responded

Godstrophy08, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!

March 28, 2021

Not the cheapest option - nor was it expected to be. However, outstanding service, great communication from Dustin Johnson through the whole process, and a fair price. Transparent about costs up front, More

by dsilver2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Mar 29, 2021 -

Rick Hendrick BMW responded

Dsilver2, we are so pleased you enjoyed your visit to Rick Hendrick BMW! If you have any further questions, please don't hesitate to reach out!

March 24, 2021

Kirk Yoon, who has helped me many times, is both very knowledgeable and empathetic. I rate his service as absolutely outstanding!! What a pleasure Kirk is to work with. More

by happy
Recommend Dealer
Yes
Employees Worked With
Kirk Yoon
Mar 25, 2021 -

Rick Hendrick BMW responded

Hi Happy, thank you so much for your positive comments about Rick Hendrick BMW and Kirk! If you have any further questions, please don't hesitate to reach out!

March 22, 2021

We have just purchased a brand new BMW X5 from Rick Hendrick. From the moment we walked in we were treated with the uptmost courtesy and respect. Our sales rep Cory answered all of questions and used n More

by Mark.reinstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Strom Altman, Cory Brien
Mar 22, 2021 -

Rick Hendrick BMW responded

Hello Mark.reinstein, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 22, 2021

I recommend this dealership 100 times over. I have nothing but wonderful things to say. They have become a second family and have taken care of me for the past three years. They're prompt, professiona More

by Lauren Stickdorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pannell, John Fulp
Mar 22, 2021 -

Rick Hendrick BMW responded

Lauren Stickdorn, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 19, 2021

Well done! Professionally handled without any problems! Received loaner car promptly and notified when job was completed. Hassle free and a pleasure to enjoy this type of service! More

by bayeuxfab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Mar 20, 2021 -

Rick Hendrick BMW responded

Bayeuxfab, your wonderful feedback and rating mean a lot to us. We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick BMW! Have a fantastic weekend!

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