Rick Hendrick BMW

I had the misfortune of 2 extended service repairs in a short time. Chad Tinti and others in the service department were very helpful and provided a loaner vehicle. The communication during the repair was short time. Chad Tinti and others in the service department were very helpful and provided a loaner vehicle. The communication during the repair was excellent, and the quality of the repair was excellent. This is the reason I continue to own BMW vehicles from Rick Hendrick. More

Rick Hendrick BMW / Mini of Charleston is awesome! ! Jerry did a fabulous job !! as did Ian at service point , thanks very much !! ! Jerry did a fabulous job !! as did Ian at service point , thanks very much !! More

Excellent customer service and listening to your needs and meeting them in a short time and meeting them in a short time More

Our experience at Rick Hendrick BMW was excellent. In particular, Jerry Pannell couldn't have been more courteous and helpful. We reserved an X3 to test drive and, knowing what we told him we wanted In particular, Jerry Pannell couldn't have been more courteous and helpful. We reserved an X3 to test drive and, knowing what we told him we wanted in a car, he picked the absolute best car for us to test drive. Thanks to Jerry we ended up buying the car on the same day. The entire Hendricks team was easy to work with and we would highly recommend this dealership to anyone who is looking for a quality experience as well as a beautiful, reliable new (or used) car. More

I'll start by saying that the $1100. 00 price tag on replacing two tires and doing an alignment seems wrong to me, especially given that the car was 8 months old... I guess that specialty 00 price tag on replacing two tires and doing an alignment seems wrong to me, especially given that the car was 8 months old... I guess that specialty warranty item would have paid for itself. However, I was treated like royalty by Chad and Alli... when I came in to pick the car up, they could not have been more pleasant ... Alli was golden and removed a $40 charge that seemed mysterious... Chad was a delight across the entirety of the process of getting the repair done and he had the car cleaned and brought it around for me when I picked it up. It is noteworthy that at the previous dealership I dealt with, the car cleaning was so poorly done that I asked them to not bother anymore once I realized they could careless about actually getting the car clean (My bar for clean is very high). At this dealership, the standards are much higher and I will happily have them clean it at any future service encounter. Bravo!!!! More

We had a wonderful experience purchasing a car from Rick Hendrick BMW. James Kerr was our sales associate and he did a fabulous job listening and finding me the perfect vehicle. So happy! Hendrick BMW. James Kerr was our sales associate and he did a fabulous job listening and finding me the perfect vehicle. So happy! More

We were treated like VIPs. Car was finished its service in record time and returned after a much appreciated wash and vacuum. As always, Hendricks never disappoints! Car was finished its service in record time and returned after a much appreciated wash and vacuum. As always, Hendricks never disappoints! More

Very professional, a large inventory of preowned bmw’s. Prompt follow up on every question. Prompt follow up on every question. More

I was not pleased with the quote for replacing a broken bracket and a slow leak in oil pan. I thought the costs were excessive bracket and a slow leak in oil pan. I thought the costs were excessive More

Fast and efficient drop off and pickup. Great service and updates. Always receive courteous service from the staff. Great service and updates. Always receive courteous service from the staff. More