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Rick Hendrick BMW

Charleston, SC

4.8
1,040 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,040 reviews

November 23, 2021

Excellent service prompt and knowledgeable Service Excellent service prompt and knowledgeable Service department is helpful and available even two days before thanksgiving More

by Mike3car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Nov 27, 2021 -

Rick Hendrick BMW responded

Mike3car, your satisfaction is our top priority. Thank you again for leaving us this response!

November 18, 2021

The team at Hendrick BMW made the entire test drive, sale of prior vehicle, and purchase of new vehicle process as smooth and efficient as possible. Highly recommend. More

by Jasonlocklair
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Camilo, James Kerr
Nov 23, 2021 -

Rick Hendrick BMW responded

Jasonlocklair, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day! Happy Thanksgiving!

November 17, 2021

My rep Dustin was extremely helpful in getting my BMW serviced and making sure the job was complete. More

by peacockf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Nov 19, 2021 -

Rick Hendrick BMW responded

Peacockf, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

November 05, 2021

Very responsive and accommodating. Service does very well at keeping the customer in the loop. More

by Bobba Louie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Chittester
Nov 07, 2021 -

Rick Hendrick BMW responded

Bobba Louie, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

November 04, 2021

Always professional and white glove. Really liked the video summary of the car inspection, my first time getting that! More

by DKM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Heater
Nov 06, 2021 -

Rick Hendrick BMW responded

Hello Dkm, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!

November 03, 2021

This dealership is top notch. The service advisor I dealt with was curtious and helpful in our dealings. They had to order a part, and she followed up and got me right back in for replacement. More

by David Clark
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Heater, Sara Robinson
Nov 05, 2021 -

Rick Hendrick BMW responded

David Clark, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!

October 19, 2021

Friendly, knowledgeable and no pressure. Teresa fully explained all of the features and differences between model years and packages. Was not pushy when following up and made the entire buying process e More

by Glenn G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Strom Altman, Marco Delph, Teresa Troutman
Oct 21, 2021 -

Rick Hendrick BMW responded

Glenn G., we really appreciate your feedback! Thank you again for the great review!

October 18, 2021

I am totally disappointed in the service received for my BMW. the car does not drive but surges - almost $2k spent yet car does not drive - More

by wvdavidsonchssc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kirk Yoon
Oct 21, 2021 -

Rick Hendrick BMW responded

We are disappointed to hear that you did not have a more positive experience with us at Rick Hendrick BMW. If you are willing to give us another chance, please contact us at (843) 852-4672 so we can understand your situation better in order to try and turn your experience around. Thank you, Rick Hendrick BMW.

Oct 21, 2021 -

wvdavidsonchssc responded

see above comment

October 16, 2021

Great place to buy a BMW. Expert sales staff. Keaton Adams is the man. He found the car I was looking for in 24hrs. Negotiations were relaxed and no pressure. I’ll definitely purchase another vehicle fr More

by rionfamily5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keaton Adams
Oct 19, 2021 -

Rick Hendrick BMW responded

Hi Rionfamily5, thank you so much for your positive comments about Rick Hendrick BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a wonderful day!

October 15, 2021

Have to wait three weeks for car to get fixed because you have no loaner cars? Maybe should have more loaners expecially for owner of a 740E More

by dhimebaugh1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Oct 19, 2021 -

Rick Hendrick BMW responded

Dhimebaugh1, we are very happy we could provide you with a positive experience, even though we were unable to provide a loaner vehicle. We do hope we can be of assistance in the future. Take care!

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