Rick Hendrick BMW

Had a tire problem while in Charleston recently and was directed to this dealer. They took care of us quickly and got us back on the road in a reasonable time. Special thank you to Tyler Morris and Sara directed to this dealer. They took care of us quickly and got us back on the road in a reasonable time. Special thank you to Tyler Morris and Sara ?? for their help. More

We had a good experience at Rick Hendricks BMW. They fixed some glitches in the system, reset everything, helped me program my phone to the car as that was problematic, and gave us an analysis of a They fixed some glitches in the system, reset everything, helped me program my phone to the car as that was problematic, and gave us an analysis of a car problem to be addressed when we got home ( we live in Maryland). Shannon Chittester and Jake? We’re most helpful. More

efficient and courteous service - waiting area is comfortable - overall very happy with the experience - conveniently located comfortable - overall very happy with the experience - conveniently located More

Stylish and very professional. A pleasure to deal with. My wife and I were very happy after buying our new BMW. A pleasure to deal with. My wife and I were very happy after buying our new BMW. More

My experience was awesome. When I called they were able to promptly scheduled me. When I arrived, I was greeted and immediately served by my wonderfully awesome service advisor When I called they were able to promptly scheduled me. When I arrived, I was greeted and immediately served by my wonderfully awesome service advisor AJ. He took very good care of me and made sure I was updated on my vehicle status. He was very knowledgeable and polite. Thank you BMW for always making my experience a great one. More

Excellent team and great service. Like everyone right now, they are backed up with work, but they did such a great job getting me in and out quickly. I'm new to the area and am really Like everyone right now, they are backed up with work, but they did such a great job getting me in and out quickly. I'm new to the area and am really pleased with Rick Hendrick BMW. I feel a lot more confident knowing I've got them in my corner. A special shout out to Tyler for making my experience as positive as possible. More

Absolutely fabulous customer service by Dustin every single time answers all the questions we have single time answers all the questions we have More

2/12/2022, I have been searching for a X5 for several weeks to no avail. I even had a connection in the north east that contacted several of the dealerships he works with and they couldn't help him make weeks to no avail. I even had a connection in the north east that contacted several of the dealerships he works with and they couldn't help him make a deal. Everything is selling well over sticker price. I finally contacted Keaton Adams at Rick Hendrix BMW and I found the the X5 I was looking for at a great price. Keaton was the ultimate professional from the first phone call until I drove away in my 2020 X5. The entire Staff was wonderful ,courteous and Professional. Keaton surprised me the following day with a call asking how the ride home was since I lived 2 hours away. That's Exceptional in todays world. Needless to say my Wife and I will be going back to Purchase our next ride form Keaton in the near future. Thank you Keaton and the Staff at Rick Hendrick BMW!!!! More

Outstanding customer service. Accommodating and easy to work with. Easily the best experience I've ever had at a car dealership. Steve went out of his way to make sure we were satisfied. I plan on purchasi work with. Easily the best experience I've ever had at a car dealership. Steve went out of his way to make sure we were satisfied. I plan on purchasing from RH BMW again. Service after the sale has been great. No complaints. More

Shannon in the service department is the best person to Shannon in the service department is the best person to work with. I’ve dealt with others and she is the one that got the job done correctly. Thank Shannon in the service department is the best person to work with. I’ve dealt with others and she is the one that got the job done correctly. Thank you Shannon More