Rick Hendrick BMW

The dealership was very modern and comfortable. The staff was professional and welcoming. Overall, very impressive. The staff was professional and welcoming. Overall, very impressive. More

Dustin in the service department always goes above and beyond, when I had an issue with my battery he was able to get me in the same day. Jake the technician was professional and knowledgeable. In a world beyond, when I had an issue with my battery he was able to get me in the same day. Jake the technician was professional and knowledgeable. In a world where customer service is becoming more rare, Rick Hendrick remains exceptional. More

Excellent, friendly service. In an out in less than two hours. Waiting comfortable and free snacks. In an out in less than two hours. Waiting comfortable and free snacks. More

Everyone is outstanding. I especially like Terry and Teresa Troutman. I love my new M440. I especially like Terry and Teresa Troutman. I love my new M440. More

Good communications (web/text/phone - service dept), good customer waiting area, professional, courteous, friendly - excellent overall for customer service and work. customer waiting area, professional, courteous, friendly - excellent overall for customer service and work. More

Service Advisor very helpful . Need to do something about loaner cars- 6 week wait is a bit much Need to do something about loaner cars- 6 week wait is a bit much More

I was wanting to switch dealerships and my initial appointment with this dealership did not go as planned. Within 24 hours the staff at Rick Hendrick Charleston completely changed things around and pe appointment with this dealership did not go as planned. Within 24 hours the staff at Rick Hendrick Charleston completely changed things around and performed a miracle! Frank from parts assured me they would have every part needed for the recalls within 2 days. Jake assured me I would have a loaner car and kept me updated every day that my car was there. Jaime the general manager made sure they fixed the initial miscommunication, Jared made sure I was happy when I picked up the car, and Mike the technician was top notch! Every person I encountered went above and beyond and I was grateful for everything they did! The will be my first choice for dealership services! More

Very professional and courteous. Took as much time as necessary to help us understand the important features. It was a pleasure working with everyone. Thanks! Took as much time as necessary to help us understand the important features. It was a pleasure working with everyone. Thanks! More

Super helpful and very upfront with me about what needed to be done. They got the car in and did the service and fixes in a very timely fashion. Highly recommend. to be done. They got the car in and did the service and fixes in a very timely fashion. Highly recommend. More

Nicole, my service adviser is the best She's the reason why I come there why I come there More