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Rick Hendrick BMW

Charleston, SC

Overview
Reviews
Vehicles
4.8
1,235 Reviews
Call Dealership (855) 420-1133
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1518 Savannah Highway

Charleston, SC

29407

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Showing 1,235 reviews

September 14, 2023

Customer service is awesome they care about your thoughts and have your vichele ready in a timely manner More

by Dianncoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Dustin Johnson, Erica Hattings, Eric Roman, Jake Bowers, Taron Graves, John Jovaneli, Keith Giacobe, Jimmy Corder, Morgan Kerr
Report | Print
Sep 17, 2023 -

Rick Hendrick BMW responded

Dianncoc, reviews like this give us motivation and help us ensure we provide high-quality care. Until the next time we meet, take care!

September 11, 2023

Most impressive service dept with highly qualified employees, effective policies, and good service dept procedures. More

by pegasaurus2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taron Graves
Report | Print
Sep 14, 2023 -

Rick Hendrick BMW responded

Hi Pegasaurus2011! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.

September 11, 2023

Really pleasant experience. Would have patronized sooner had I known the service was this professional! Henry did a fine job explaining his findings! More

by Shari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry, Dustin Johnson
Report | Print
Sep 14, 2023 -

Rick Hendrick BMW responded

Shari, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW!

September 08, 2023

I had a great experience. Josh was easy to deal with. I would highly recommend this place. More

by fmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jovaneli
Report | Print
Sep 14, 2023 -

Rick Hendrick BMW responded

Fmartinez, we are glad we could help! We look forward to your next visit! Take care!

September 06, 2023

Excellent service. They changed the oil and added air to the tires. We waited for our car and it was completed in a timely manner. More

by 7goirish2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Giacobe
Report | Print
Sep 09, 2023 -

Rick Hendrick BMW responded

7goirish2, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2023

Great experience with the Sales team ! ! They were well informed, collaborative and quick to respond to my questions. More

by pete.simms
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Hilburn
Report | Print
Sep 09, 2023 -

Rick Hendrick BMW responded

Pete.simms, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

September 03, 2023

Sale agent was awesome as well as crew that set up all our personal settings. More

by Jerry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Bennett , Tom Heater
Report | Print
Sep 07, 2023 -

Rick Hendrick BMW responded

Jerry, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! Thanks for the recommendation, and have an amazing day!

September 02, 2023

Professional, courteous, and helpful service throughout my experience. Everyone was so friendly - nothing like the BMW dealership where I used to live. More

by bob.edwards13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Jake Bowers, Taron Graves, Morgan Kerr
Report | Print
Sep 07, 2023 -

Rick Hendrick BMW responded

Bob.edwards13, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

September 01, 2023

Service advisor Jake Bowers is outstanding! Extremely customer responsive. Always goes beyond required to help me! He is very knowledgeable relative to BMW’s and always provides good guidance a More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Jake Bowers
Report | Print
Sep 07, 2023 -

Rick Hendrick BMW responded

Gary, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 31, 2023

I have a highly complex car in an X7. While the dealer is OK my service advisor John is the absolute best and the reason I go to the dealer. More

by shatzy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jovaneli
Report | Print
Sep 07, 2023 -

Rick Hendrick BMW responded

Shatzy1, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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