Rick Hendrick BMW

I had an initial buying experience that was very unsatisfying. After reaching out to the manager Jim Story, he did everything he could do to rectify the situation. He was very attentive to my concer unsatisfying. After reaching out to the manager Jim Story, he did everything he could do to rectify the situation. He was very attentive to my concerns and needs and his team made me feel like a VIP when I ultimately switched out the car I was unhappy with. James, Strom and Adam went above and beyond to make me feel important and give me the very best service and instruction about my new BMW. Could not be happier. More

Professional. Customer centric. Delivered on committed timing and price Kept me informed although less well than normal service provider Nicole Customer centric. Delivered on committed timing and price Kept me informed although less well than normal service provider Nicole More

I had to wait for a while, but my questions were answered. I was not told that there was a waiting room with coffee and comfortable chairs, and I was generally treated all right. Nothing special. Th answered. I was not told that there was a waiting room with coffee and comfortable chairs, and I was generally treated all right. Nothing special. The woman who greeted me smiled and was pleasant, and Terry was friendly; they seemed like they had concern for my needs, at least. Smiling faces are always appreciated; the customer doesn't appreciate being treated like a chore or just another person in the queue. More

Alli with the Service Dept at Hendricks BMW in West Ashley is a delight to work with and I appreciate her professionalism and warm personality. Problem fixed quickly! Great experience! Thank you. Ashley is a delight to work with and I appreciate her professionalism and warm personality. Problem fixed quickly! Great experience! Thank you. More

The service manager, Jared Young and the service lane manager Terry Troutman went over and above what was expected. I never had a bad experience with thus service dept. manager Terry Troutman went over and above what was expected. I never had a bad experience with thus service dept. More

UPDATE! It is now July 2024 and I’m still overly excited about my BMW! I have to say that I do not believe I would have so much enjoyment had it not been f It is now July 2024 and I’m still overly excited about my BMW! I have to say that I do not believe I would have so much enjoyment had it not been for the expertise of my service advisor, Taron! He has exceeded in service, courtesy, and professionalism time and time again! The video of my car explaining what the service entailed was super cool! I’ve overheard Taron speaking with other BMW owners. His candor reminds us all that we are not just customers, but we are apart of the Rick Hendricks “family”! Taron is a pure asset in the Rick Hendricks business. UPDATE! It is now March 2024 and I am still ecstatic about my purchase! My service advisor is Taron. He is very pleasant, courteous, professional and he basically over exceeds my expectations! He will be the reason as to why I will remain a BMW customer! Original Post: I had an awesome experience at Rick Hendrick BMW in Charleston, South Carolina! James was my salesperson. He was professional, knowledgeable, and courteous. During the test drive he showed me exciting features that I was unaware were included with the BMW X6. James was able to perfectly situate me with building my 2022 X6 xDrive40i with a M Sport package. James also provided information that allowed us to receive a military incentive. When my BMW X6 arrived (did I mention the car only took four weeks to build DURING covid?) we walked into Rick Hendrick BMW with a check issued by NFCU. However, due to the expertise of Alex Greene, the sales manager, and Oliver, the finance guru, we shredded the check and opted to allow Rick Hendricks BMW to finance our vehicle at an awesome rate! As to Trae, where do I start! He is truly the genius brains of the BMW operating system! His knowledge far surpasses all by his ability to explain the functions of any of the BMW models in a way that is easy to understand. I asked a lot of questions and he was a very patient trainer. Trae upgraded his position and is now an outstanding salesman! My service guy is Taron. He is knowledgeable and professional. He keeps me updated on my vehicle and ensures excellent customer service! I would be remiss if I did not mention the receptionists at the entrance into the dealership. These ladies provide the pleasant comfort zone and atmosphere of the dealership and make you feel at home. BMW --please continue your efforts in ensuring that these ladies are appreciated! I waited over six months to write this review because I wanted to be certain that I was in love with my decision to purchase a BMW then, as I am now. I can say that I am truly in love with this beauty, inside and out! My BMW X6 is a complete sheer driving experience built in an extreme machine that has more than surpassed by expectations. I would have provided endless stars, but I was only provided up to five stars for the review! BMW DEFINITELY UNDERSTOOD THE ASSIGNMENT!! More

It’s a pleasure to have my car serviced at Rick Hendricks. I love the video. My service person is always efficient. Work is done promptly. Hendricks. I love the video. My service person is always efficient. Work is done promptly. More

Service was excellent - as usual. The service experience was smooth and stress free. Nicole Floegel was an excellent client service representative and I'll request her next time. The service experience was smooth and stress free. Nicole Floegel was an excellent client service representative and I'll request her next time. More

Alli was quick to understand my issue and quick to offer a solution and get me in and out the same morning. Very nice, professional and a pleasure. a solution and get me in and out the same morning. Very nice, professional and a pleasure. More

Alli was amazing to work with - extremely personable and helpful during the service process. Couldn't have asked for a better experience helpful during the service process. Couldn't have asked for a better experience More