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Rick Hendrick BMW
Charleston, SC
1,041 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,041 reviews
April 18, 2023
James was great and very knowledgeable and helped me find my perfect M4. He knew exactly what i was looking for and went out of his way to provide me the car i wanted. BMW as Dealer were fantastic and the fi my perfect M4. He knew exactly what i was looking for and went out of his way to provide me the car i wanted. BMW as Dealer were fantastic and the finance team made things very easy to understand. Thankyou BMW More
by michael.chambers
Employees Worked With
James Kerr
April 16, 2023
James Kerr was very diligent, patient, and helpful over a number of months as we worked through the process of selecting and ordering a new BMW X5. Matt Swets was also very helpful when we took delivery of number of months as we worked through the process of selecting and ordering a new BMW X5. Matt Swets was also very helpful when we took delivery of the car and afterwards when we had questions. More
by Robert Riley
Employees Worked With
James Kerr, Matt Swets
April 07, 2023
Good Morning, Everything went very smooth . Jim the service rep was very informative and kept me up to date on everything that was being done in a timely manner. I will be returning there in t Jim the service rep was very informative and kept me up to date on everything that was being done in a timely manner. I will be returning there in the future for all of my needs. More
by JBUDION
Employees Worked With
Jimmy Corder
April 07, 2023
Let me start by saying that all the people we worked with were A #1 Outstanding. My gripe is that it sometimes is difficult to obtain a timely service appointment. It's even more difficult to schedule a lo were A #1 Outstanding. My gripe is that it sometimes is difficult to obtain a timely service appointment. It's even more difficult to schedule a loaner vehicle. Special kudos to Jake Bowers and the other service reps and also to the tech who inspected and serviced our X7. We like the video of the inspection. More
by Bruce
Employees Worked With
Jake Bowers, Keith Giacobe
March 28, 2023
EXCELLENT! Dustin (Service Manager) was excellent, John (Service Tech) diagnosed a tough problem on my 328 and fixed it! OUTSTANDING TEAM! Dustin (Service Manager) was excellent, John (Service Tech) diagnosed a tough problem on my 328 and fixed it! OUTSTANDING TEAM! More
by Eugene C
Employees Worked With
Dustin Johnson, John Jovaneli
March 26, 2023
Service adviser Dustin Johnson is very professional, friendly, helpful and courteous. My experiences with Hendrick BMW was always pleasant. friendly, helpful and courteous. My experiences with Hendrick BMW was always pleasant. More
by GDM
Employees Worked With
Tom Heater, Dustin Johnson
March 23, 2023
Service department has always been professional and very knowledgeable.. My experience was extremely pleasant. My service advisor Jake Bowers was so helpful with prioritizing a list of repairs for me and ke knowledgeable.. My experience was extremely pleasant. My service advisor Jake Bowers was so helpful with prioritizing a list of repairs for me and kept me informed during the process.The Hendrick BMW service staff has always been. Thank you! More
by Charles
Employees Worked With
Jake Bowers
March 23, 2023
I got the most awful service I have ever experienced! ! I was quoted to different prices and when I finally picked my car up I had to pay a whopping $12,000.00. I'm having trouble with what they fixed. I ! I was quoted to different prices and when I finally picked my car up I had to pay a whopping $12,000.00. I'm having trouble with what they fixed. I even had to pay money before they would even touch my car. I feel like I was treated this way because me being a BLACK WOMAN. Just Extremely AWFUL 😞!!! More
by mellisaclinton0
Employees Worked With
Nicole Floegel
March 22, 2023
Everyone in the service department at Rick Hendrick BMW is friendly, knowledgeable and professional. Service adviser Dustin Johnson does an outstanding job addressing our service issues and ensuring that a is friendly, knowledgeable and professional. Service adviser Dustin Johnson does an outstanding job addressing our service issues and ensuring that all problems are resolved. We have never taken our vehicle anywhere else for service in the 15 years that we have lived in the Charleston area. More
by Roseanne
Employees Worked With
Matt Griesheimer, Teresa Troutman, Terry Troutman, Nicole Floegel, Dustin Johnson, Erica Hattings, Taron Graves
