Rick Hendrick BMW

This service department is the best I have ever encountered. Nicole was superb in assisting me. She should be cloned. encountered. Nicole was superb in assisting me. She should be cloned. More

Great service, great communication from the whole team. It wasn’t cheap, but service was great. It wasn’t cheap, but service was great. More

Loved the whole experience. Service advisor Daniel Lee kept me well informed and delivered my fixed and clear car back to me on time. The text with the tech’s examination of my Service advisor Daniel Lee kept me well informed and delivered my fixed and clear car back to me on time. The text with the tech’s examination of my car told me what I didn’t need too ! I visited with people who were also waiting. We all felt the same way. One person told us she switched to BMW from an Audi dealer nearby because the car quality and service attitude at Hendrick were MUCH better. More

Service was great and service advisor even better. Nicole is delightful and kept me informed on timing for service. 1 Nicole is delightful and kept me informed on timing for service. 1 More

Terry Troutman is the best and the service director leads a great team. I wouldn't bring my BMW anywhere else. a great team. I wouldn't bring my BMW anywhere else. More

Very attentive and very clean well-maintained and service is incredible! Dustin Johnson, my service advisor. Did an amazing job and introduced me to the Shop foreman for some technical questions Todd. is incredible! Dustin Johnson, my service advisor. Did an amazing job and introduced me to the Shop foreman for some technical questions Todd. More

They were helpful, and collaborative. My salesman Steven Hilburn was knowledgeable and made me feel comfortable My salesman Steven Hilburn was knowledgeable and made me feel comfortable More

Taron and the team at Rick Hendrick could not have been better. Kept me fully informed with texts and emails, On time, courteous and professional. Imporved since my last visit which was also good. Keep it better. Kept me fully informed with texts and emails, On time, courteous and professional. Imporved since my last visit which was also good. Keep it up please. More

Jake was GREAT once again! You are lucky to have him as part of the team! You are lucky to have him as part of the team! More

I took my car in for routine service and received it back with more warning lights on Figured it was a "drive around and they turn off" type of thing, but when I called in a couple days later asking why t with more warning lights on Figured it was a "drive around and they turn off" type of thing, but when I called in a couple days later asking why they were on, the service desk told me the lights were already on when I turned my car in, which was not the case I gave them an opportunity to make it right since I had a video of the dash from the day before with no warning lights on and took it to a 3rd party who ran the codes and confirmed the date, time, and miles on the odometer when the warning lights came on, which was the day they serviced my vehicle The service manager Jared Young got super defensive and screamed at me over the phone in a threatening tone. After I inquired further, he said they would call me back with further info on diagnostics to find out when the lights came on, and ended up never calling me back (presumably after finding out the lights came on because of their service). Overall a terrible experience and after paying a large sum to service my car, now have to pay even more to fix the problem the lights indicate. They've lost a customer, and I will also tell my family and friends not to visit this location. More