Rick Hendrick BMW

I was recently in for my first service and I was greeted by Jake Bowers. He made the visit seem less as well as enjoyable! Thank you for your help and knowledge Jake! by Jake Bowers. He made the visit seem less as well as enjoyable! Thank you for your help and knowledge Jake! More

A colleague referred me to Rick Hendrick BMW several weeks ago and I promised to check them out before making a purchase elsewhere. Well, I was truly impressed by the friendly environment and service I weeks ago and I promised to check them out before making a purchase elsewhere. Well, I was truly impressed by the friendly environment and service I received from sales representative Keaton Adams during my visit. So much so that I left the Rick Hendrick Dealership with my first-ever BMW. More

Our overall experience was great! Very nice, upbeat, helpful, knowledgeable staff. Couldn’t be happier that we visited their showroom. Very nice, upbeat, helpful, knowledgeable staff. Couldn’t be happier that we visited their showroom. More

Excellent, efficient and courteous by all employees Kept informed throughout the process. Great facility, nice amenities informed throughout the process. Great facility, nice amenities More

Service was excellent. The Service Advisor, John was clear, informative and pro active. I appreciate the efforts made to ensure my X-3 is road worthy and safe. The Service Advisor, John was clear, informative and pro active. I appreciate the efforts made to ensure my X-3 is road worthy and safe. More

The service department continues to be the shining star of the Dealership. Had a minor issue with car and took in at scheduled time for service. Arrived was greeted properly by Matt and then worked with of the Dealership. Had a minor issue with car and took in at scheduled time for service. Arrived was greeted properly by Matt and then worked with Nicole. Like most cars they don't have all the parts so having a loaner was helpful. Nicole called with detail about repair and once completed she notified me. NO guessing and it was along the timeline we discussed. Super easy to deal with! More

Jerry did a good job but unfortunately car was delivered to me dirty and with broken side mirror. to me dirty and with broken side mirror. More

The issues were with the service desk associate. It was clear he was having a bad day. Didn’t communicate until it was too late and then he was snappy, unhelpful and demeaning to me. However, the he It was clear he was having a bad day. Didn’t communicate until it was too late and then he was snappy, unhelpful and demeaning to me. However, the head tech (whose name I can’t recall), that went on a test drive with me, was professional, friendly and courteous. More

they didnt change the mileage after the oil change for the next visit still showing oil change due the next visit still showing oil change due More

I recently purchased a 2020 BMW M550i working with Steven Hilburn. I was an out-of-state purchaser. Steven did an excellent job with communication, providing the build sheet and working with Jim Story to pro Hilburn. I was an out-of-state purchaser. Steven did an excellent job with communication, providing the build sheet and working with Jim Story to provide the CPO report. Based on his evaluation of the car and additional photos I flew out. A couple of things . . . 1. They reserved the car for me without a deposit. Granted deposits are refundable at most, if not all, dealerships but the extra customer service was greatly appreciated. 2. Always good to see the car yourself. Everyone has a different standard. Steven did a good representation of the car, but I am fairly picky. That said, a 40k mile car is going to have its share of wear and tear. There was little to no wiggle room on the price but in fairness, the car was super speced and at a fair price so I was okay. Great experience with Steven and Rick Hendrick and highly recommended. More