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Rick Hendrick BMW

Charleston, SC

4.8
1,167 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,167 reviews

January 08, 2025

Daniel Lee took great care of me. I have recently moved to Johns Island and am very pleased to have this BMW dealership for future needs. More

by jeckhardt72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Dustin Johnson, Daniel Lee
Jan 11, 2025 -

Rick Hendrick BMW responded

Jeckhardt72, we're glad you had such a wonderful experience with us! We're looking forward to your next visit with us! Have a great day!

January 08, 2025

Another great experience with Rick Hendrick BMW. It use to be the service department that kept me coming back and of course still will. I feel like I have finally found a great Sales person or Sale More

by littledogsmom3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Troutman, Adam Ballou
Jan 11, 2025 -

Rick Hendrick BMW responded

Littledogsmom3, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 08, 2025

Had another great experience at Hendricks BMW with our second BMW in one year. Great service from the staff, starting with reception to the sales reps and the manager. More

by Cherian Mathew
Recommend Dealer
Yes
Employees Worked With
Alex Greene, Adam Ballou, Trae Glidewell, Sam Morrow
Jan 11, 2025 -

Rick Hendrick BMW responded

Cherian Mathew, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 08, 2025

Extremely over pricing! ! Other repair shop uses BMW parts and does programming -this location is over pricing!!! Extremely OVER PRICING!!! More

by smmrvllannette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Lee
Jan 16, 2025 -

Rick Hendrick BMW responded

Hi Smmrvllannette, we appreciate your feedback, as we are always looking for ways to improve. We are more than happy to compare the cost of parts and repairs with you. Please contact our Service Manager, Jared Young, at 843-763-8403, if you would like to discuss this. Thank you.

January 07, 2025

My salesperson Teresa took very good care of me. She showed me all the SUVs and let me take my time deciding. She was AMAZING! More

by katwoman29450
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Troutman
Jan 07, 2025 -

katwoman29450 responded

Teresa Troutman was the best salesperson !!!

Jan 07, 2025 -

katwoman29450 responded

The salesman was also very helpful!!!

Jan 07, 2025 -

katwoman29450 responded

I recommend Rick Hendrix BMW Dealership TO any OF MY FAMILY AND FRIENDS WHO ARE TRULY Looking FOR a stylish and A Luxurious VEHICLE.

Jan 07, 2025 -

katwoman29450 responded

Teresa allowed me to test driv. an get an overview of the vehicles I was interesting,

January 07, 2025

Waiting, With an appointment it took 2 hours and 20 minutes for an oil change, brake fluid and windshield wipers. This is way too long! More

by denabrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Jan 11, 2025 -

Rick Hendrick BMW responded

Denabrown, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Our Service Advisors do their best to provide accurate wait times, starting at 90 minutes for an oil change. We sincerely apologize for the longer wait time, and do hope to be of service in the future. Have a wonderful day!

January 06, 2025

Prior to arriving at the dealership, I researched the X3 online for about two weeks. When meeting with John Fulp, I informed him about the exact X3 which I was highly interested. He had the vehicle brough More

by Herbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fulp
Jan 07, 2025 -

Rick Hendrick BMW responded

Herbie, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 06, 2025

Service team is very professional and always takes great care of my car and me. More

by kstover76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Jan 07, 2025 -

Rick Hendrick BMW responded

Hi Kstover76, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

January 03, 2025

One of the best car buying experiences I’ve ever had. Fantastic team and group. More

by sfmartin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Teresa Troutman
Jan 04, 2025 -

Rick Hendrick BMW responded

Sfmartin, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help Happy New Year!

January 01, 2025

The service department is in a league of their own. Nicole and Dustin always greet me with smiles, and go above and beyond. I can't recommend them enough. More

by hxcandme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Dustin Johnson
Jan 02, 2025 -

Rick Hendrick BMW responded

Hi Hxcandme, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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