Rick Hendrick BMW

Good communications (web/text/phone - service dept), good customer waiting area, professional, courteous, friendly - excellent overall for customer service and work. customer waiting area, professional, courteous, friendly - excellent overall for customer service and work. More

Service Advisor very helpful . Need to do something about loaner cars- 6 week wait is a bit much Need to do something about loaner cars- 6 week wait is a bit much More

Everyone is outstanding. I especially like Terry and Teresa Troutman. I love my new M440. I especially like Terry and Teresa Troutman. I love my new M440. More

I was wanting to switch dealerships and my initial appointment with this dealership did not go as planned. Within 24 hours the staff at Rick Hendrick Charleston completely changed things around and pe appointment with this dealership did not go as planned. Within 24 hours the staff at Rick Hendrick Charleston completely changed things around and performed a miracle! Frank from parts assured me they would have every part needed for the recalls within 2 days. Jake assured me I would have a loaner car and kept me updated every day that my car was there. Jaime the general manager made sure they fixed the initial miscommunication, Jared made sure I was happy when I picked up the car, and Mike the technician was top notch! Every person I encountered went above and beyond and I was grateful for everything they did! The will be my first choice for dealership services! More

Very professional and courteous. Took as much time as necessary to help us understand the important features. It was a pleasure working with everyone. Thanks! Took as much time as necessary to help us understand the important features. It was a pleasure working with everyone. Thanks! More

Super helpful and very upfront with me about what needed to be done. They got the car in and did the service and fixes in a very timely fashion. Highly recommend. to be done. They got the car in and did the service and fixes in a very timely fashion. Highly recommend. More

We recently had the pleasure of dealing with Adam Ballou at Hendrick BMW in Charleston. It was our first time buying a car with our almost two year old in tow, so it could have been a very stressful experie at Hendrick BMW in Charleston. It was our first time buying a car with our almost two year old in tow, so it could have been a very stressful experience but Adam was very patient and one of the team even gave our son a BMW teddy bear when he saw how much he wanted to play with one! We were undecided between the X6 and X7 when we arrived but had been liaising with Adam beforehand by email. He had the X6 waiting out front and when we said we’d like to look at the X7 also, he went through the inventory with us and chose the best one. We did two test drives. Adam had a planned route for the test drives that took in highway as well as surface roads, so we got a real feel for what the cars felt like to drive. Adam was really knowledgeable about BMW in general, and a fellow petrol head, which was nice. Once we’d made our decision (X7 for the extra space - the joys of parenthood!) Adam and the team pulled up the paperwork quickly and painlessly, and gave us a good deal for the car we were trading in. Ultimately, it was a pleasant and painless experience and we couldn’t be happier with our new car! 100% would recommend and be sure to ask for Adam Ballou. More

Nicole, my service adviser is the best She's the reason why I come there why I come there More

I HAVE NO COMMEN TO WRITE. THIS SHOULD NOT BE A MANDATORY PART OF THE SURVEY. THIS SHOULD NOT BE A MANDATORY PART OF THE SURVEY. More

After I called with the problem, they all were extremely helpful and knowledgeable. I was kept in touch with Nicole, and Andrew Russell was amazing! My expectations were gratefully met, and above . Best s helpful and knowledgeable. I was kept in touch with Nicole, and Andrew Russell was amazing! My expectations were gratefully met, and above . Best service I have ever received because there was no guessing. Even when I left with a loaner car, I was helped with any questions I had and when I picked up my car I was helped to reconnect my phone. Thank you all. More