Rick Hendrick BMW

I took my car in for routine service and received it back with more warning lights on Figured it was a "drive around and they turn off" type of thing, but when I called in a couple days later asking why t with more warning lights on Figured it was a "drive around and they turn off" type of thing, but when I called in a couple days later asking why they were on, the service desk told me the lights were already on when I turned my car in, which was not the case I gave them an opportunity to make it right since I had a video of the dash from the day before with no warning lights on and took it to a 3rd party who ran the codes and confirmed the date, time, and miles on the odometer when the warning lights came on, which was the day they serviced my vehicle The service manager Jared Young got super defensive and screamed at me over the phone in a threatening tone. After I inquired further, he said they would call me back with further info on diagnostics to find out when the lights came on, and ended up never calling me back (presumably after finding out the lights came on because of their service). Overall a terrible experience and after paying a large sum to service my car, now have to pay even more to fix the problem the lights indicate. They've lost a customer, and I will also tell my family and friends not to visit this location. More

Excellent service at this dealership! They love to help you get what you want. James Kerr is an exceptional salesman! He goes above and beyond. They love to help you get what you want. James Kerr is an exceptional salesman! He goes above and beyond. More

Tire prices on the website are unfortuanely misleading. The particular tire I had installed had a fully installed price that included mounting, balancing disposal fees, and shop supplies. What was mislea The particular tire I had installed had a fully installed price that included mounting, balancing disposal fees, and shop supplies. What was misleading is that there was a $90 labor fee added to the fully installed price. Why is that not included in the fully installed price? However, the car wash included with the service was outstanding! More

Outstanding service department, check in, and a loaner car. Timely communication and friendly service personnel car. Timely communication and friendly service personnel More

Technicians do Great work! Love the videos I receive once my car is completed. Advisors are quick to respond to questions from owners. Love the videos I receive once my car is completed. Advisors are quick to respond to questions from owners. More

Great buying experience! Knowledgeable and detailed oriented staff. While the car research and buying experience can be overwhelming, Teresa makes it painless! Knowledgeable and detailed oriented staff. While the car research and buying experience can be overwhelming, Teresa makes it painless! More

Disappointed with service, as light indicator on dash was on @ time of pickup, and not dealt with before pickup. Now have bring back in for 2nd time in 2 weeks. on @ time of pickup, and not dealt with before pickup. Now have bring back in for 2nd time in 2 weeks. More

Great service as always! !!! Thank you so much!! The turn around time was great and the price was reasonable. The service team that I worked with were excellent!! !!! Thank you so much!! The turn around time was great and the price was reasonable. The service team that I worked with were excellent!! More

It was easy to make the transaction on my new X5 this week. My only suggestion would be to review the past detail on previous deals and incorporate this info right up front when making a price offer from week. My only suggestion would be to review the past detail on previous deals and incorporate this info right up front when making a price offer from dealer to client. More

Always kind, receptive, and courteous. Enjoy going to this dealership due to the staff and clean environment. Particularly appreciate the video inspection of my car with the technician. Enjoy going to this dealership due to the staff and clean environment. Particularly appreciate the video inspection of my car with the technician. More