Rick Hendrick BMW

The absolute worst service I’ve EVER RECEIVED from RICK HENDRICK BMW SERVICE. If I could give 0 starts I would. I went in for one thing, was recommend to get other things, the service I initially requested HENDRICK BMW SERVICE. If I could give 0 starts I would. I went in for one thing, was recommend to get other things, the service I initially requested to get I couldn’t get UNLESS I did the recommended service. They ended up doing the service I initially came for after I told them I’d reschedule. (Because they told me I couldn’t get one without the other) Advisor told me that he went back and the service wasn’t done after telling me it was. He tried to charge me almost 150 more than what I pay for an oil change. Long story short they put break pads on my car after telling me they didn’t/couldnt . And my breaks started being weird after I left. I’ve owned a BMW since 2014 and this is by far the worst service, I’ve ever experienced. More

Very good service, I was pleased and was welled informed on the progress that it took to service my 540. on the progress that it took to service my 540. More

Sam is fantastic to work with, friendly, knowledgeable, and professional. He is passionate about BMW and professional. He is passionate about BMW More

Everyone was kind and pleasant apologizing for the long wait time but could not be helped wait time but could not be helped More

The service on my car was completed ahead of schedule which was greatly appreciated. Thank you. which was greatly appreciated. Thank you. More

Excellent service and a very nice waiting room with a smaller room for using laptops,etc. smaller room for using laptops,etc. More

Excellent service! Made a real effort to get my car in despite not having an appointment. Could not be happier. Made a real effort to get my car in despite not having an appointment. Could not be happier. More

Daniel Lee was fantastic. He kept me informed throughout the repair process. Then, when I picked up my car, everything was done to my complete satisfaction. He kept me informed throughout the repair process. Then, when I picked up my car, everything was done to my complete satisfaction. More

Wonderful experience! Keith Giacobe and staff were great! They were friendly and professional. I cannot ask for more. Keep up the good work! Keith Giacobe and staff were great! They were friendly and professional. I cannot ask for more. Keep up the good work! More

The Dealership is clean and organized. Everyone is helpful and resourceful, from the service desk to the sales people. Everyone is helpful and resourceful, from the service desk to the sales people. More