Rick Hendrick BMW

My client advisor, John Fulp, was outstanding. This is the second time he has helped me buy a car and he is professional, knowledgeable, and thorough. Had our paperwork all ready for us and made i This is the second time he has helped me buy a car and he is professional, knowledgeable, and thorough. Had our paperwork all ready for us and made it fun to get a new car. Strom was our finance manager and he, too was very professional. He gave us all our options and answered every question we had. These guys are two good reasons to keep dealing with Hendrick BMW. More

This is a great dealership! Nicole in service is the best at her job I have ever seen and that is over 45 years worth of BMWs. She is so helpful, informative and accountable! Nicole in service is the best at her job I have ever seen and that is over 45 years worth of BMWs. She is so helpful, informative and accountable! They have taken great care of me and my Alpina B6 over the years! More

Todd made this transaction easy . This is my third purchase My car was ready for me the next looking great This is my third purchase My car was ready for me the next looking great More

Perfect visit to the service department from the scheduling to completion of the work and complimentary car wash. scheduling to completion of the work and complimentary car wash. More

My salesman (Tom Heater), the sale manager, the genius all were knowledgeable, courteous and helpful. I couldn't ask for anything more. Plus, I love the new car. all were knowledgeable, courteous and helpful. I couldn't ask for anything more. Plus, I love the new car. More

Wonderful, prompt service for my car. Provided a video directly from the technician about car status Provided a video directly from the technician about car status More

Love it. Every part is customer focus, friendly, and professional. Service is a breeze from appointment to pickup. Every part is customer focus, friendly, and professional. Service is a breeze from appointment to pickup. More

Enjoyed our experience with BMW service. The communication was excellent between us and advisor . Thank you Jake and Ally! The communication was excellent between us and advisor . Thank you Jake and Ally! More

Keith was amazing! He bent over backwards to help me with my BMW. I purchased my X2 online from Florida and took it Keith for some service. Keith was able to fix the pr He bent over backwards to help me with my BMW. I purchased my X2 online from Florida and took it Keith for some service. Keith was able to fix the problem under the warranty and identified several things that needed fixed that the dealer never mentioned. Thank you Keith! More

This was my third BMW purchase, first from Rick Hendrick. The service was the worst I have ever experienced. They don't respond to on-line inquiries; they don't answer the phone. The recording on the phone The service was the worst I have ever experienced. They don't respond to on-line inquiries; they don't answer the phone. The recording on the phone goes in a continuous loop back to the greeting no matter which option you choose. So I just went to the dealership and practically had to sell the car to myself. They can't find paint chips (I finally suggested they ask the body shop). They can't find Owner's Manual or Warranty information (I finally bought them on E-bay). I ordered my own CarFax report. I arrive to pick up my car - it's not ready. Finally, I'm about to take possession of the car, and NO ONE has asked for payment! So in addition to selling myself the car, I had to complete the transaction for them! Two stars because I do like the car. It actually came from a Dealership in Charlotte. More