Rick Hendrick BMW

I had to wait for a while, but my questions were answered. I was not told that there was a waiting room with coffee and comfortable chairs, and I was generally treated all right. Nothing special. Th answered. I was not told that there was a waiting room with coffee and comfortable chairs, and I was generally treated all right. Nothing special. The woman who greeted me smiled and was pleasant, and Terry was friendly; they seemed like they had concern for my needs, at least. Smiling faces are always appreciated; the customer doesn't appreciate being treated like a chore or just another person in the queue. More

Alli with the Service Dept at Hendricks BMW in West Ashley is a delight to work with and I appreciate her professionalism and warm personality. Problem fixed quickly! Great experience! Thank you. Ashley is a delight to work with and I appreciate her professionalism and warm personality. Problem fixed quickly! Great experience! Thank you. More

The service manager, Jared Young and the service lane manager Terry Troutman went over and above what was expected. I never had a bad experience with thus service dept. manager Terry Troutman went over and above what was expected. I never had a bad experience with thus service dept. More

Professional. Customer centric. Delivered on committed timing and price Kept me informed although less well than normal service provider Nicole Customer centric. Delivered on committed timing and price Kept me informed although less well than normal service provider Nicole More

Alli was quick to understand my issue and quick to offer a solution and get me in and out the same morning. Very nice, professional and a pleasure. a solution and get me in and out the same morning. Very nice, professional and a pleasure. More

Alli was amazing to work with - extremely personable and helpful during the service process. Couldn't have asked for a better experience helpful during the service process. Couldn't have asked for a better experience More

It’s a pleasure to have my car serviced at Rick Hendricks. I love the video. My service person is always efficient. Work is done promptly. Hendricks. I love the video. My service person is always efficient. Work is done promptly. More

Service was excellent - as usual. The service experience was smooth and stress free. Nicole Floegel was an excellent client service representative and I'll request her next time. The service experience was smooth and stress free. Nicole Floegel was an excellent client service representative and I'll request her next time. More

Nicole Floegel is absolutely the BEST client services representative in the auto industry. She makes each and every experience nothing but a delight. Hendrick is so fortunate to have her as an ambassad representative in the auto industry. She makes each and every experience nothing but a delight. Hendrick is so fortunate to have her as an ambassador for their BMW dealership in Charleston. Not a surprise she is now a 2 time winner of the Chairman's Award. She is simply the BEST!!! More

Dealer was personable, helpful and not pushy…. putting us at ease. Nice clean showroom, attentive staff. putting us at ease. Nice clean showroom, attentive staff. More