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Rick Hendrick BMW

Charleston, SC

4.8
1,046 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,046 reviews

February 12, 2024

Mr. Lee and staff were helpful and answered all my questions. Excited that they were able to get my service appointment scheduled within the week I called. More

by ccampbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Feb 17, 2024 -

Rick Hendrick BMW responded

Ccampbell, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 08, 2024

I would recommend James Kerr to anyone purchasing a car. He was fantastic to work with and made my car purchase very easy. The dealership answered all my questions and concerns honestly and quickly. A ve More

by george
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Kerr, Jim Story
Feb 08, 2024 -

george responded

James Kerr is the person to buy a car from at Rick Hendrick BMW. He is knowledgeable, friendly and no high pressure to buy a car. He goes above and beyond to make sure everything is right on your new car. Thank you James for a wonderful experience.

February 08, 2024

Great customer service team. Service writer Alli Mattison was exceptional and all services requested were provided in a timely fashion. Top quality customer service! More

by alfanning427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
Feb 10, 2024 -

Rick Hendrick BMW responded

Alfanning427, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 07, 2024

The real deal in ultimate customer service and maintenance. True leaders in the game! DD More

by don357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Bowers, Jared Young, Daniel Lee
Feb 10, 2024 -

Rick Hendrick BMW responded

Don357, we are so happy to read such a great review about our team here at Rick Hendrick BMW! Jake, Daniel, and Jared are wonderful representatives for our BMW Service Lane. They take amazing care of our clients and are happy to help at any time. We hope to see you soon. Have a great day!

February 07, 2024

Thank you Dustin , we have been working together for 2 years and you have been very professional. More

by tonymartino53
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Feb 10, 2024 -

Rick Hendrick BMW responded

Hi Tonymartino53, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! Dustin is definitely a superstar in our BMW Service Lane. Thanks again for your business and for recognizing Dustin and our team. Have a fabulous day!

February 06, 2024

Great service. Customer service was 10 out of 10. My service advisor and his team explained everything and made sure my authorization was received before any work More

by E Keys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Feb 09, 2024 -

Rick Hendrick BMW responded

E Keys, we are so happy to read such a great review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick BMW! Have an amazing day!

February 06, 2024

Our salesperson, Teresa, was absolutely wonderful! I would recommend her to anyone! She was courteous, thorough in answering all of our questions and did not use a high pressure sales technique. More

by cyantis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Teresa Troutman
Feb 09, 2024 -

Rick Hendrick BMW responded

Cyantis, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! If you have any further questions, please don't hesitate to reach out! Have a fantastic day!

February 06, 2024

Ali was absolutely wonderful and loved getting the video about my car! So helpful. I’ll be back More

by amyjspencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Feb 09, 2024 -

Rick Hendrick BMW responded

Amyjspencer, we are so happy to read such a great review about Rick Hendrick BMW! If you have any further questions, please give us a call. We're always happy to help! We hope you have a great day!

February 06, 2024

Great attention to the customer from the moment you approach the door. Well organize and commit to a time table. My service advisor was great. The information provided for the service performed is grea More

by dcarvajal2214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Greene, Tom Heater
Feb 09, 2024 -

Rick Hendrick BMW responded

Dcarvajal2214, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 05, 2024

Nicole is a superstar in the service department and I’ve not had a bad experience at the dealership from time of purchase though the warranty period More

by Brianbhoy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Feb 09, 2024 -

Rick Hendrick BMW responded

Brianbhoy, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW

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