Rick Hendrick BMW

Not a good experience this time. Appointment was 1:30. I gave approval to replace the battery if needed. At 3:32 I received a text from technician with inspection video saying "Yo Appointment was 1:30. I gave approval to replace the battery if needed. At 3:32 I received a text from technician with inspection video saying "Your service advisor will reach out as soon as your estimate is complete. At 4:20pm I went to my service advisor Keith to see what was going on and he said it would be another hour to reprogram my vehicle. He gave me no estimate. When I checked out I had a bill for $329.26 which caught me a bit off-guard expecting only at worst to have to replace a battery. Very poor customer service in a place where I typically brag on the service team and advisors. More

Once again RIck Hendricks Dealerships provides the best experience possible when purchasing a new car. They did exaclty as I asked and made the entire process quick and easy. Honestly, I could not recommen experience possible when purchasing a new car. They did exaclty as I asked and made the entire process quick and easy. Honestly, I could not recomment them more! More

Keith Giacobe was very professional and handled the service well. However, service went longer thatn expected. service well. However, service went longer thatn expected. More

Teresa, she treated me with great courtesy and professionalism, she knew everything about the car and helped me choose in detail everything I dreamed of for my new car. For anyone thinking of buyi professionalism, she knew everything about the car and helped me choose in detail everything I dreamed of for my new car. For anyone thinking of buying a car, I recommend that you look for her and I guarantee that you will receive excellent treatment! More

Very courteous and professional Exact opposite of Hendrick Volvo I would highly recommend Hendrick BMW Hendrick Volvo I would highly recommend Hendrick BMW More

I had the misfortune of 2 extended service repairs in a short time. Chad Tinti and others in the service department were very helpful and provided a loaner vehicle. The communication during the repair was short time. Chad Tinti and others in the service department were very helpful and provided a loaner vehicle. The communication during the repair was excellent, and the quality of the repair was excellent. This is the reason I continue to own BMW vehicles from Rick Hendrick. More

Rick Hendrick BMW / Mini of Charleston is awesome! ! Jerry did a fabulous job !! as did Ian at service point , thanks very much !! ! Jerry did a fabulous job !! as did Ian at service point , thanks very much !! More

Excellent customer service and listening to your needs and meeting them in a short time and meeting them in a short time More

We had a wonderful experience purchasing a car from Rick Hendrick BMW. James Kerr was our sales associate and he did a fabulous job listening and finding me the perfect vehicle. So happy! Hendrick BMW. James Kerr was our sales associate and he did a fabulous job listening and finding me the perfect vehicle. So happy! More

I'll start by saying that the $1100. 00 price tag on replacing two tires and doing an alignment seems wrong to me, especially given that the car was 8 months old... I guess that specialty 00 price tag on replacing two tires and doing an alignment seems wrong to me, especially given that the car was 8 months old... I guess that specialty warranty item would have paid for itself. However, I was treated like royalty by Chad and Alli... when I came in to pick the car up, they could not have been more pleasant ... Alli was golden and removed a $40 charge that seemed mysterious... Chad was a delight across the entirety of the process of getting the repair done and he had the car cleaned and brought it around for me when I picked it up. It is noteworthy that at the previous dealership I dealt with, the car cleaning was so poorly done that I asked them to not bother anymore once I realized they could careless about actually getting the car clean (My bar for clean is very high). At this dealership, the standards are much higher and I will happily have them clean it at any future service encounter. Bravo!!!! More